Rain Mobile SIM Deliveries

I ordered on Monday and got a call this morning from the couriers. They were waiting outside... at completely the wrong address / area! They took down my correct address and said it would be delivered tomorrow. But I wouldn't be surprised if they didn't send the correct items if they couldn't get the address right - Rain's fault (probably), not the couriers.
 
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Pho3nix said:
Well I signed up. Paid but no dashboard.
Site want's me to pay again.

Support offline and I was in the queue from 6pm.

Not too impressed at the moment.
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ordered on the 14th and paid, orders/dashboard stayed blank, support says they can see the payment and i should wait for RAM, i see people who ordered almost a week after me getting their SIMs yet i'm waiting, i'm in sandton BTW so being central i'd have thought i'd get it quickly.
 
PsyWulf said:
The online chat people know my name by now,badgering them daily,everytime "this week promise"
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Do you also need to wait between 2-4 hours for them to be available to chat?
I generally start at 8am when chat opens (I think that's the time) and keep sending little messages to make sure it doesn't disconnect (otherwise you move from 10th in the queue to 60th+).
 
djEJ said:
Do you also need to wait between 2-4 hours for them to be available to chat?
I generally start at 8am when chat opens (I think that's the time) and keep sending little messages to make sure it doesn't disconnect (otherwise you move from 10th in the queue to 60th+).
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About 40min wait a time*
 
djEJ said:
Do you also need to wait between 2-4 hours for them to be available to chat?
I generally start at 8am when chat opens (I think that's the time) and keep sending little messages to make sure it doesn't disconnect (otherwise you move from 10th in the queue to 60th+).
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I'd rather suggest you use Twitter and send them (@raincoza) a tweet and ask them to follow you first, make sure you follow them as well. This will allow you to send them a DM (direct message). Ask them to Rica & activate your sim.

Trust me, you'll save yourself a LOT of time and effort that way by speaking to their support agents via chat. When I took the twitter approach, I was up and running in less than 60 minutes. The chat support agent wanted to escalate my query with regards to activation where I also asked them to activate. I eventually gave up and just closed chat once I received my email which stated I'm activated and up and running :)
 
StoneCold said:
I'd rather suggest you use Twitter and send them (@raincoza) a tweet and ask them to follow you first, make sure you follow them as well. This will allow you to send them a DM (direct message). Ask them to Rica & activate your sim.

Trust me, you'll save yourself a LOT of time and effort that way by speaking to their support agents via chat. When I took the twitter approach, I was up and running in less than 60 minutes. The chat support agent wanted to escalate my query with regards to activation where I also asked them to activate. I eventually gave up and just closed chat once I received my email which stated I'm activated and up and running :)
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Twitter team hasn't responded to me once
 
Been stuck on position 1 in the online chat for an hour now
 
Just ordered my sim. Order 6212.
Any idea how long this will take to deliver?
I sent an email to support but not feedback. Seems like this company is seriously understaffed or they just not bothering.
 
Inzaghi007 said:
Just ordered my sim. Order 6212.
Any idea how long this will take to deliver?
I sent an email to support but not feedback. Seems like this company is seriously understaffed or they just not bothering.
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I was told 3-4 business days.

I think they are overwhelmed / under prepared for the demand. Teething / launch issues are expected, but it will take some effort for them to recover.
 
SIM CARDS aren't RICA out of the box was very disappointed wanted to make use of RAIN immediately without the hurdle of waiting for activation. Consultant on RAIN support desk mentioned 2 - 24 hours time the sim card will be activated but not holding my breath cause some have been waiting 4 days for their sim cards to be activated..
 
Chat is not helpful!

"Your order is in a backlog with other orders that were suppose to be delivered already,our courier guys are randomly delivering those orders as we speak so you should expect your order this week. "

"Ram our courier guys have access to that information, I'm unable to provide it to you because I don't have access. "
 
Zuner said:
ordered on the 14th and paid, orders/dashboard stayed blank, support says they can see the payment and i should wait for RAM, i see people who ordered almost a week after me getting their SIMs yet i'm waiting, i'm in sandton BTW so being central i'd have thought i'd get it quickly.
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i ordered it one day ago got it 10 minutes ago. SIM shows red on my Huawei B315 :(
how long must i wait for it to be active
 
Just a heads up the ram courier bag stickers contain all your personal information, ie ID # , Address, Contact Number so when you chuck it away maybe shred the sticker portion. Otherwise a dumpster diver will have your pedigree for identity theft.
 
Ordered Monday night, and received the sim today (Wednesday). Damn fast service if you ask me, especially seeing as I live in an outlying area close to the border of Botswana! Now just to wait for activation.
 
latro said:
Ordered Monday night, and received the sim today (Wednesday). Damn fast service if you ask me, especially seeing as I live in an outlying area close to the border of Botswana! Now just to wait for activation.
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Have you got coverage there ?
 
how long does activation take on receiving the sim card?
 
Dan C said:
Have you got coverage there ?
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We have Rain fixed LTE coverage. Been using it for quite a while now. The mobile coverage map says there isn't any, but I'm itching to test it. Might just work.
 
latro said:
We have Rain fixed LTE coverage. Been using it for quite a while now. The mobile coverage map says there isn't any, but I'm itching to test it. Might just work.
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Fixed & Mobile using same tower. ie: One and the same, just the deals differ from what I can see.
 
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