Rain Uncapped - Slow connectivity to all Google services

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linkinpark

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I'm on the R250 uncapped and I've been having extremely slow connectivity to any Google service (Google search, youtube, Android updates, play store, google apis etc) for the past few days.
This only happens on the Rain network, if i switch to ADSL, it's perfect.

I use Cloudflare DNS for both the Rain and ADSL, and I even tried using Google's DNS so I doubt its a DNS issue. Also tried restarting the router and switching bands between 1800 and 2600 mhz. Nothing helps.
I'm in Durban, if that makes any difference.

Requests to any google service just seem to stall and only work after a few retries.
This affects quite a few websites, as alot of sites nowadays use Google font's or have some Google integration.

Anyone else getting this?
 
linkinpark said:
I'm on the R250 uncapped and I've been having extremely slow connectivity to any Google service (Google search, youtube, Android updates, play store, google apis etc) for the past few days.
This only happens on the Rain network, if i switch to ADSL, it's perfect.

I use Cloudflare DNS for both the Rain and ADSL, and I even tried using Google's DNS so I doubt its a DNS issue. Also tried restarting the router and switching bands between 1800 and 2600 mhz. Nothing helps.
I'm in Durban, if that makes any difference.

Requests to any google service just seem to stall and only work after a few retries.
This affects quite a few websites, as alot of sites nowadays use Google font's or have some Google integration.

Anyone else getting this?
Click to expand...
So you are not having issues with non-google services and sites?
 
Ours is slow since yesterday morning, but seems very unspecific. Not just google services, just randomly will be slow. Speedtests shows fine though, 30mbps down. 20mbps up all day long. very odd
 
linkinpark said:
I'm on the R250 uncapped and I've been having extremely slow connectivity to any Google service (Google search, youtube, Android updates, play store, google apis etc) for the past few days.
This only happens on the Rain network, if i switch to ADSL, it's perfect.

I use Cloudflare DNS for both the Rain and ADSL, and I even tried using Google's DNS so I doubt its a DNS issue. Also tried restarting the router and switching bands between 1800 and 2600 mhz. Nothing helps.
I'm in Durban, if that makes any difference.

Requests to any google service just seem to stall and only work after a few retries.
This affects quite a few websites, as alot of sites nowadays use Google font's or have some Google integration.

Anyone else getting this?
Click to expand...
Yeah, been having the exact same issue in durban as well. It's not exactly like that for me though, like on youtube the images wont load and navigating the site is a pain but videos play quickly and fine in 1080P. I switched on a VPN and that fixed the issue so its definitely something weird going on with their network - in Durban at least
 
Lishen23 said:
Yeah, been having the exact same issue in durban as well. It's not exactly like that for me though, like on youtube the images wont load and navigating the site is a pain but videos play quickly and fine in 1080P. I switched on a VPN and that fixed the issue so its definitely something weird going on with their network - in Durban at least
Click to expand...

Yes! I should've mentioned that part, the actual youtube video plays fine even in 1080p, the rest of the site barely loads.
 
linkinpark said:
I'm on the R250 uncapped and I've been having extremely slow connectivity to any Google service (Google search, youtube, Android updates, play store, google apis etc) for the past few days.
This only happens on the Rain network, if i switch to ADSL, it's perfect.

I use Cloudflare DNS for both the Rain and ADSL, and I even tried using Google's DNS so I doubt its a DNS issue. Also tried restarting the router and switching bands between 1800 and 2600 mhz. Nothing helps.
I'm in Durban, if that makes any difference.

Requests to any google service just seem to stall and only work after a few retries.
This affects quite a few websites, as alot of sites nowadays use Google font's or have some Google integration.

Anyone else getting this?
Click to expand...
I thought its only me having this problem but seems to be a problem with Rain.

Anything google is slow and takes multiple reloads before it works. Even sites that use google fonts are affected since they don't load properly without the google fonts (includes rain.co.za at times).

Rain has messed up their network & priorities and its ruining their reputation.

I am in Pretoria and i noticed people either don't notice or are afraid to say they are having bad experience with rain these days. We used to brag about using rain but now its on par with cellc and the joke is on us.
 
OP you're not the only, my Rain has been doing the same thing lately. It takes a good 30 seconds to load up youtube both on my phone and tv, but works fine when I switch to telkom.
 
I've been having similar problems, Google searches timing out, YouTube videos buffer 4 seconds in and then plays normally.

Game downloads from Xbox App swing between 0 and various speeds every 3 seconds
 
Must admit I too have noticed slow connectivity past couple of days just getting into random sites be it mybroadband or youtube and at times sites wont load unless i reload - thought it was my browser at first but it wasn't. Speed tests show the same usual decent standard speeds. 55+ download and 19 upload. I happened to come across a post by @cavedog talking about cloudflare CDN and local connections etc somewhere in the forum and that promptem to change from cloudflare DNS. That did not help either. However switching from the 5Ghz network to the 2.4ghz seemed to help and sites didn't refuse to open on the first try. Still cannot track the issue but there is something amiss somewhere.
 
Another rain user here. Everything is fine for me, any time of day: except this place. The forums are just slow. Sometimes 5 or more seconds to load a page, which was always instant before a couple of weeks ago.
 

Cloudflare local CDN unavailability

@rpm So on 11th of September Cloudflare switched off if I can say that the local CDN for all cloudflare services not on their enterprise package. I tried to get info regarding this but it's not forth coming. Currently all traffic is routed by the ISP to the next CDN with some going to London...
mybroadband.co.za mybroadband.co.za

For those that feel that mybroadband.co.za and takealot.com is slow. It is because Cloudflare has stopped access to it's local CDN servers for anyone not on Cloudflare Enterprise. Right now traffic goes to the nearest CDN that your ISP announces and it varies. Cool Ideas goes to London. Afrihost,Webafrica and Axxess goes to Kigali Rwanda. Telkom ISP and Telkom Mobile goes to some random North African country.

You can confirm this by doing a trace route to mybroadband.co.za or takealot.com to see what route it takes.

As for google they still have their JHB peering for everyone so google should not be slow unless Rain is routing it somewhere else. Can someone on Rain just do a trace route to 8.8.8.8 to see what route it takes but should peer with google at NAP Africa JHB.
 
Google services are not necessarily slow, they don't connect well, its almost like there is no connection then after multiple reloads it connects and works well. With youtube it takes time (or multiple page reloads) to initially load but once it does the videos load fine without buffering, the buffering that might occur is only due to overall recent slow speeds on rain.

Only their rain knows why its happening.
 
cavedog said:

Cloudflare local CDN unavailability

@rpm So on 11th of September Cloudflare switched off if I can say that the local CDN for all cloudflare services not on their enterprise package. I tried to get info regarding this but it's not forth coming. Currently all traffic is routed by the ISP to the next CDN with some going to London...
mybroadband.co.za mybroadband.co.za

For those that feel that mybroadband.co.za and takealot.com is slow. It is because Cloudflare has stopped access to it's local CDN servers for anyone not on Cloudflare Enterprise. Right now traffic goes to the nearest CDN that your ISP announces and it varies. Cool Ideas goes to London. Afrihost,Webafrica and Axxess goes to Kigali Rwanda. Telkom ISP and Telkom Mobile goes to some random North African country.

You can confirm this by doing a trace route to mybroadband.co.za or takealot.com to see what route it takes.

As for google they still have their JHB peering for everyone so google should not be slow unless Rain is routing it somewhere else. Can someone on Rain just do a trace route to 8.8.8.8 to see what route it takes but should peer with google at NAP Africa JHB.
Click to expand...


Traceroute to Google DNS. Just the last 4 hops shown, and Rain had 1 extra hop compared to ADSL.

Vox ADSL:
41.193.119.66 - Vox Cape Town
72.14.216.94 - Google USA
**** - Unknown Hop
8.8.8.8 - dns.google

Rain:
41.73.34.234 - igw02-jhb-core.rain.network
196.60.9.113 - 196-60-9-113.ixp.joburg
**** - Unknown Hop
8.8.8.8 - dns.google


Also, Takealot and Mybroadband are pretty quick for me, it seems to be only services coming out of Google that are problematic.
 
What I get - (last 4)

7 196.250.232.25 (196.250.232.25) 19.993 ms 18.911 ms 21.452 ms

8 bb-dbt01r01.xe.5.1.0.523-bb-jhb01r01.ae0.523.wiocc.net (154.66.247.154) 126.503 ms 114.793 ms 116.075 ms

9 cloudflare.v4.peers.djix.dj (196.223.38.207) 113.031 ms 114.693 ms 112.862 ms

10 104.20.10.169 (104.20.10.169) 115.417 ms 112.051 ms 119.003 ms
 
3 10.9.193.113 (10.9.193.113) 53.499 ms 53.270 ms 53.193 ms
4 10.6.1.21 (10.6.1.21) 68.142 ms 68.337 ms 68.182 ms
5 * * *
6 10.195.18.1 (10.195.18.1) 68.782 ms 65.607 ms 55.220 ms
7 igw02-jhb-core.rain.network (41.73.34.234) 56.203 ms 25.776 ms 25.351 ms
8 196-60-9-113.ixp.joburg (196.60.9.113) 27.057 ms google.ixp.joburg (196.60.8.166) 22.551 ms 23.007 ms
9 * * 74.125.245.193 (74.125.245.193) 30.538 ms
10 172.253.66.1 (172.253.66.1) 29.344 ms 216.239.40.249 (216.239.40.249) 39.121 ms dns.google (8.8.8.8) 27.077 ms
 
cavedog said:

Cloudflare local CDN unavailability

@rpm So on 11th of September Cloudflare switched off if I can say that the local CDN for all cloudflare services not on their enterprise package. I tried to get info regarding this but it's not forth coming. Currently all traffic is routed by the ISP to the next CDN with some going to London...
mybroadband.co.za mybroadband.co.za

For those that feel that mybroadband.co.za and takealot.com is slow. It is because Cloudflare has stopped access to it's local CDN servers for anyone not on Cloudflare Enterprise. Right now traffic goes to the nearest CDN that your ISP announces and it varies. Cool Ideas goes to London. Afrihost,Webafrica and Axxess goes to Kigali Rwanda. Telkom ISP and Telkom Mobile goes to some random North African country.

You can confirm this by doing a trace route to mybroadband.co.za or takealot.com to see what route it takes.

As for google they still have their JHB peering for everyone so google should not be slow unless Rain is routing it somewhere else. Can someone on Rain just do a trace route to 8.8.8.8 to see what route it takes but should peer with google at NAP Africa JHB.
Click to expand...


GREEN-NAS:~# traceroute mybroadband.co.za
traceroute to mybroadband.co.za (104.20.10.169), 30 hops max, 60 byte packets
1 10.0.0.100 (10.0.0.100) 0.982 ms 0.973 ms 0.967 ms
2 192.168.2.98 (192.168.2.98) 1.884 ms 2.087 ms 2.892 ms
3 192.168.1.99 (192.168.1.99) 3.032 ms 3.135 ms 3.126 ms
4 * * *
5 10.9.193.97 (10.9.193.97) 46.304 ms 46.290 ms 46.100 ms
6 10.6.1.21 (10.6.1.21) 32.905 ms 28.144 ms 28.386 ms
7 * * *
8 10.195.18.1 (10.195.18.1) 45.446 ms 45.433 ms 45.426 ms
9 196.250.232.25 (196.250.232.25) 45.411 ms 45.360 ms 45.346 ms
10 bb-dbt01r01.ae1.571-bb-jhb01r01.ae0.571.wiocc.net (154.66.247.243) 131.156 ms bb-dbt01r01.xe.5.1.0.523-bb-jhb01r01.ae0.523.wiocc.net (154.66.247.154) 133.110 ms bb-dbt01r01.ae1.571-bb-jhb01r01.ae0.571.wiocc.net (154.66.247.243) 133.198 ms
11 cloudflare.v4.peers.djix.dj (196.223.38.207) 133.191 ms 117.435 ms 118.214 ms
12 * * *
13 * * *
14 * * *
15 *^C
root@GREEN-NAS:~#


GREEN-NAS:~# traceroute takealot.com
traceroute to takealot.com (104.20.44.39), 30 hops max, 60 byte packets
1 10.0.0.100 (10.0.0.100) 0.641 ms 0.845 ms 0.836 ms
2 192.168.2.98 (192.168.2.98) 1.899 ms 1.972 ms 2.070 ms
3 192.168.1.99 (192.168.1.99) 2.371 ms 2.698 ms 2.801 ms
4 * * *
5 10.9.193.97 (10.9.193.97) 32.235 ms 32.406 ms 31.222 ms
6 10.6.1.21 (10.6.1.21) 27.369 ms 24.056 ms 34.493 ms
7 * * *
8 10.195.18.1 (10.195.18.1) 34.621 ms 34.714 ms 42.416 ms
9 196.250.232.25 (196.250.232.25) 34.571 ms 34.558 ms 34.545 ms
10 bb-dbt01r01.xe.5.1.0.523-bb-jhb01r01.ae0.523.wiocc.net (154.66.247.154) 181.479 ms 181.286 ms 181.531 ms
11 cloudflare.v4.peers.djix.dj (196.223.38.207) 115.341 ms 114.093 ms 113.604 ms
12 * * *
13 * * *
14 * * *

traceroute 8.8.8.8
traceroute to 8.8.8.8 (8.8.8.8), 30 hops max, 60 byte packets
1 10.0.0.100 (10.0.0.100) 1.234 ms 1.202 ms 1.194 ms
2 192.168.2.98 (192.168.2.98) 2.168 ms 2.340 ms 2.329 ms
3 192.168.1.99 (192.168.1.99) 3.048 ms 3.218 ms 3.294 ms
4 * * *
5 10.9.193.113 (10.9.193.113) 42.912 ms 42.792 ms 42.901 ms
6 10.6.1.21 (10.6.1.21) 42.263 ms 23.553 ms 46.385 ms
7 * * *
8 10.195.18.1 (10.195.18.1) 33.769 ms 33.756 ms 33.558 ms
9 igw02-jhb-core.rain.network (41.73.34.234) 33.930 ms 37.055 ms 38.216 ms
10 google.ixp.joburg (196.60.8.166) 37.005 ms 196-60-9-113.ixp.joburg (196.60.9.113) 38.185 ms google.ixp.joburg (196.60.8.166) 36.965 ms
11 * 74.125.245.193 (74.125.245.193) 21.851 ms *
12 172.253.66.3 (172.253.66.3) 22.955 ms 23.755 ms *
13 * * *
14 * * *
15 *
 
Google services is extremely slow. Wow. I'm using my mifi at work full signal 30Mbps speestest but google just does not load.
 
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