Rate Afrihost

Rate Afrihost based on value-for-money, network quality, and support.

  • Excellent

    Votes: 176 49.2%

  • Good

    Votes: 95 26.5%

  • Fair

    Votes: 30 8.4%

  • Poor

    Votes: 22 6.1%

  • Pathetic

    Votes: 35 9.8%
  • Total voters
    358
David101 said:
4 Months with them now
No complaints, nice guys and to be able to PM someone and know it will be sorted is unheard of in almost any client-orientated business today.
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Hey David, I am so happy you're enjoying your Pure Internet Joy experience, and welcome to the family. Don't hesitate to drop us a line if you need anything. You can even email us directly at [email protected].
 
Their prices and products are decent and in some cases hard to beat and for that alone I would rate them excellent but their support is pathetic which sorts of put them around fair overall.
 
rambo919 said:
No complaints, nice guy reps with a difficult job sometimes.
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Afrihost's UI and ClientZone is great. Really fantastic - that alone is one of the reasons why I don't want to leave.

Regarding customer support, yes they are very helpful, but unfortunately (because of company policy, not their fault), they are limited to what they can do. But when you actually need a step up, to perhaps reach a person a little higher up the ladder who may have more options in terms of how to assist me as a customer, it's impossible to reach someone in that position.

Like at a supermarket, when you need extra help and the regular staff aren't sure what to do, they would call a senior manager to deal with the situation. Afrihost never friggen calls the manager.
 
Hi Everyone,

I have had endless issues with Afrihost and i'm considering taking them to the Onbudsman for ISPs.

Lets start with every now and them I have to reactivate my account because when I browse I get one of the following error messages:
You have used all your data (on an uncapped product)
The account is already in use and your device does not have a recognized IP.

I've escalated this matter with Tens of email to back up the sad state of affairs with their customer care department.
Their Managers refuse to call me back, the agents sometimes put you on hold for half and hour.

The latest issue I have is that my usage is extremely high but not a single soul could assist and they've made all kinds of statement.
- The ONT constantly sends data. (Apparently these transaction can produce usage of up to 30 gigs.)
- Someone is using my Wi-FI. (even though I've prescribed a certain amount of users and I'm using MAC filtering on the ONT.
To prove the first point wrong I turned off my ONT device for two days and for two days I still registered 80 gigs of usage. Since I now have evidence of an issue people refuse to call me back or log a ticket to investigate.

My Question to you Afrihost is where did you get you call center managers from? I can give you names of people each and everyone that was meant to call me back yet not one has, NOT ONE. I've even requested for their managers manager to call me and multiple agents assured me they have sent an email, this was during my first month when I was able to browse but not download anything or connect my desktop....But apparently he also doesn't check emails.

IT's your 1st line staff I feel sorry for they go to war every day with no backing from senior members of your staff.

Regards
Lost at Afrihost
 
Fahdiel Anderson said:
IT's your 1st line staff I feel sorry for they go to war every day with no backing from senior members of your staff.
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I also find this unacceptable. Customer care can deal well with about 98% of customer problems - which I guess is good.. But when you have an issue that's not that common, you expect someone from a more senior position to take lead.
 
sand_man said:
First signed up with Afrihost when they offered their R29 per gig ground breaking deal! Have switched ISP many times since then but due to hunting for the best deals rather than a performance based move.

Back with Afrihost on their pure fibre deal, since July 2019 and it has been a pleasurable experience all round...
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Thanks for the support.
 
mbelcevski said:
Great customer service; having a WhatsApp support line is great. Delivery of router and later fibre installation took less than 3 days total, all free of charge. The rest had to be setup through the router over the phone, the consultant made it super simple. Furthermore, the migration of other products into an upgrade was seamless. They are an all-round excellent ISP.
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That's great to hear!
 
lds said:
Took me four days just to move my fibre account to new address, then i get billed again for the month i already paid, nightmare getting hold of support and now i have to struggel with accounting. Starting to wonder why i am with afrihost
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That's not good at all, and I am sorry about that. Please can you message us at [email protected].
 
GadgetFreak said:
I have been with Afrihost for more than 10 years. I have used most of their products and services.
Lately their customer service has become pathetic to say the least. Whatsapp support is a joke!
Landline and e-mail support is just as pathetic!!!
I like the days when Gian sent our personal notices, it gave me a sense of trust. Where is Gian???

On a positive note, I had fibre installed 2 days ago, very fast response activation and also an e-mail to the Fibre support with a response on the same day:)
Waiting to see how it goes...........................................
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I am so sorry we let you down in the customer service department, GadgetFreak. Please let us know if there's anything we can do to help you.
 
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