Rate Afrihost

Rate Afrihost based on value-for-money, network quality, and support.

  • Excellent

    Votes: 176 49.2%

  • Good

    Votes: 95 26.5%

  • Fair

    Votes: 30 8.4%

  • Poor

    Votes: 22 6.1%

  • Pathetic

    Votes: 35 9.8%
  • Total voters
    358
They are on par with the other popular fibre ISPs.

Sticking with them cos they are 1 of the cheapest.

It was very simple to sign up & their customer portal/app is user friendly.
 
I have been an Afrihost client since 2014 - back then I was one of their biggest advocates. Solid customer service and support. I took a break from their services for a year or two and when I came back - I have been left feeling rather underwhelmed and frustrated. Inconsistent network stability and TERRIBLE customer service (specifically after hours support) has me questioning the value-for-money preposition.
 
I like Afrihost. Have been with them for years. Have had a few niggles, especially when using some of their partner/third-party providers, but overall I am very happy. Service is mostly prompt and always courteous.

What I need most is for a fibre provider to install in our area, so that I can use Afrihost as my fibre ISP.
 
Support is non-existent. I dont care how low the latency is all we do is stream and sometimes game. When the line goes down just answer the phone or do not call back multiple times more than 24 hours later just for each agent to have a different diagnosis.
 
Here's my latest fight with Afrihost...

Slow Rain Fixed LTE speeds (Afrihost)

Been having an absolute nightmare of an experience on the Rain network the last 2 months. I've been a Rain (via Afrihost) customer since August 2018. I pay R1349/m for 220gb, but combined with rollover / peak + offpeak data, I get around 600gb data to use. For the first year and a half it's...
mybroadband.co.za mybroadband.co.za
 
Your feedback is much appreciated Camikaze!
[/QUOTE]
I placed a order with them. To verify my debit order that payed R1 into my Absa account and told me to send them the code on my statement. Absa nor I could find this code on the statement.
However the router NEVER EVER ARRIVED nor could Afrihost say why the router did not even leave the warehouse. Next's Afrihost send me the below letter telling me that they cannot migrate my line, because I'm still with Vox.

Hi

Hope you are well :)

We have tried to place your fibre order with Vumatel.

However, they have advised us that you have an existing order on their records, possibly through another ISP, or you already have an existing installation.

Kindly follow these steps in order for us to successfully complete your order:

- Cancel any existing order with all other ISP’s if you did sign-up with them
- If you already have an existing installation in the premise, please let us know so we can change the order to a Migrate-in service instead
- Alternatively, if you no longer want to use Afrihost as your ISP, kindly cancel the pending order from your Clientzone: https://clientzone.afrihost.com/en/


Kind regards:)
Wiseman @ Afrihost Fibre Ops | Blazing-fast Broadband

Today Afrihost kindly deducts R249 for delivery of a router I have never ever received.
So, my ratings of Afrihost is ZERO
 
My only issue with Afrihost. I wanted to sign up to their new mobile offers, but typed a 9 instead of a 0 on the last digit. I have logged a few calls. They keep sending me mails to activate the service with the wrong number and no one there knows how to delete the wrong request.
 
chefdude98 said:
They are on par with the other popular fibre ISPs.

Sticking with them cos they are 1 of the cheapest.

It was very simple to sign up & their customer portal/app is user friendly.
Click to expand...

Thanks so much for the positive feedback, chefdude98. We strive to do our best and make the whole process simple, and enjoyable. If you have any issues please don't hesitate to send me a DM, and I will try my best to help you out.
 
jacosmit said:
My only issue with Afrihost. I wanted to sign up to their new mobile offers, but typed a 9 instead of a 0 on the last digit. I have logged a few calls. They keep sending me mails to activate the service with the wrong number and no one there knows how to delete the wrong request.
Click to expand...
Hi jacosmit, I am sorry you've had a bad experience signing up for mobile packages with us. Please can you DM us with your details so we can look into what's going on. Thanks.
 
Jbn222 said:
Your feedback is much appreciated Camikaze!
Click to expand...
I placed a order with them. To verify my debit order that payed R1 into my Absa account and told me to send them the code on my statement. Absa nor I could find this code on the statement.
However the router NEVER EVER ARRIVED nor could Afrihost say why the router did not even leave the warehouse. Next's Afrihost send me the below letter telling me that they cannot migrate my line, because I'm still with Vox.

Hi

Hope you are well :)

We have tried to place your fibre order with Vumatel.

However, they have advised us that you have an existing order on their records, possibly through another ISP, or you already have an existing installation.

Kindly follow these steps in order for us to successfully complete your order:

- Cancel any existing order with all other ISP’s if you did sign-up with them
- If you already have an existing installation in the premise, please let us know so we can change the order to a Migrate-in service instead
- Alternatively, if you no longer want to use Afrihost as your ISP, kindly cancel the pending order from your Clientzone: https://clientzone.afrihost.com/en/


Kind regards:)
Wiseman @ Afrihost Fibre Ops | Blazing-fast Broadband

Today Afrihost kindly deducts R249 for delivery of a router I have never ever received.
So, my ratings of Afrihost is ZERO
[/QUOTE]


I am so sorry we've done bad by you, Camikaze! Please can you email us at [email protected] with all your relevant details and we will look into getting this sorted out for you.
 
ronald911 said:
Here's my latest fight with Afrihost...

Slow Rain Fixed LTE speeds (Afrihost)

Been having an absolute nightmare of an experience on the Rain network the last 2 months. I've been a Rain (via Afrihost) customer since August 2018. I pay R1349/m for 220gb, but combined with rollover / peak + offpeak data, I get around 600gb data to use. For the first year and a half it's...
mybroadband.co.za mybroadband.co.za
Click to expand...
Hey Ronald911, I am sorry you're having a bad time with us. I know it must be so frustrating. Please drop us a mail at [email protected] and we can endeavour to help you out.
 
jdido87 said:
Support is non-existent. I dont care how low the latency is all we do is stream and sometimes game. When the line goes down just answer the phone or do not call back multiple times more than 24 hours later just for each agent to have a different diagnosis.
Click to expand...

Hi jdido87, we are here for you. Please can you email us at [email protected] and we will endeavour to help you out.
 
jouda said:
Never again.
Click to expand...
I am very sorry that we disappointed you, jouda. That's on us, for letting you down.
LAV said:
I like Afrihost. Have been with them for years. Have had a few niggles, especially when using some of their partner/third-party providers, but overall I am very happy. Service is mostly prompt and always courteous.

What I need most is for a fibre provider to install in our area, so that I can use Afrihost as my fibre ISP.
Click to expand...

Hi jouda, I am sorry you don't have coverage. Have you expressed interest in your area especially with your fibre provider locally?
 
naidoohh said:
I have been an Afrihost client since 2014 - back then I was one of their biggest advocates. Solid customer service and support. I took a break from their services for a year or two and when I came back - I have been left feeling rather underwhelmed and frustrated. Inconsistent network stability and TERRIBLE customer service (specifically after hours support) has me questioning the value-for-money preposition.
Click to expand...

Hi naidoohh, I am sorry we let you down. Please drop us an email at [email protected] and we can help you out.
 
Cloudia said:
Been with Afrihost for 12+yrs and still my ISP of choice. When something goes wrong it gets sorted. Sure it's not perfect but the best in terms of comms and solutions.
Click to expand...

Hi Cloudia, thanks so much for the positive feedback! We appreciate it so much.
 
VegOtter said:
I find them to be pretty reliable in the small things. So when a particular backhaul or something fails, they are pretty good at switching to a backup without you noticing the immediate effect.
That said with the WACS and SAT3 cable break, they did take a while to properly respond, but bonus points for actually making arrangements to have working internet.
Click to expand...

I am sorry we were delayed in that regard, VegOtter. We do try our best to be on top of things.
 
You must log in or register to reply here.
Back
Top
Sign up to the MyBroadband newsletter
X