Rate Afrihost

Rate Afrihost based on value-for-money, network quality, and support.

  • Excellent

    Votes: 176 49.2%

  • Good

    Votes: 95 26.5%

  • Fair

    Votes: 30 8.4%

  • Poor

    Votes: 22 6.1%

  • Pathetic

    Votes: 35 9.8%
  • Total voters
    358
haCid said:
On the 1GB speed package at the moment, cannot test international while the cables out, but local is great. Only downside for me is support, you have to wait for an hour before you are helped on the whatsapp system. Furthermore, I have no complaints so far :)
Click to expand...

I am sorry you had difficulties getting support from us. Please know you can always mail us at [email protected]
 
niggybee said:
I lost 199GB worth of data on their new MTN LTE fixed wireless. For a month i kept calling for them to resolve my connectivity issue but i was never helped. Ended up cancelling the contract
Click to expand...

I am so sorry you had issues and that it wasn't dealt with better. Please know you can always email us at [email protected] for help.
 
KatW said:
Afrihost have left me stranded, frustrated and furious. I have 20/20 (at one point 50/50) home fibre. It used to be great before they moved to exclusively and only uncapped fibre packages. Social and entertainment sites like Netflix and YouTube are super fast, but I work from home and regularly download large files and browse media databases for work. A 30MB file can take half an hour to download. A 100MB+ file takes multiple hours or days if at all. Some sites don’t even load properly or at all — connecting to 3G on my phone or another network and those same sites load quickly and work perfectly well! I’ve logged multiple complaints and faults and they’ve never resolved the issue. The line pings at 20/20 regularly.
I can only conclude that their ‘unshaped’ fibre is certainly shaped on sites that may not ordinarily be ‘home’ use. I huge scam I think. I’m moving somewhere else when I can forfeit the months of no internet it’s going to take to migrate the line.
Click to expand...

I am so sorry we left you in such a bad situation KatW. Please drop us an email at [email protected] so we can help you out.
 
Their support channels and delivery is slow. Waiting 10+ days for a router to be delivered. Don't know how long to activate it yet. . But the support on the Forum is what makes it worth it even though it takes time to wait for a reply of course. If they would ever drop support on the Forum it will be the end for me.
 
PortBoss said:
new to this ISP, using their fixed LTE offering on Telkom. Biggest issue is the loadshedding causing the towers to shut down.
Ping: 20ms
Download: 10.91Mbps
Upload: 4.12Mbps
Click to expand...

I am sorry you're having issues with LTE. Does your speed improve when loadshedding isn't constantly occurring?
 
Kaveek said:
I've been using them for about 2 yrs now. I have mostly great service and great quality internet. Whenever I logged a ticket, it was dealt with professionally and had a resolution in good turn around time. Only had an issue that upset me once, and that was when my package cost was doubled and I was not made aware, they debited my account and I had to contact them to find out why and subsequently had to downgrade from my 100Mbs line to fit into my budget. But still, it was all handled very well and I was impressed. I've advocated business for Afrihost on many occasions based on the good service I received. Not every day we find this in good ol' SA
Click to expand...

I am sorry we let you down in the past.
 
Excellent service and no problems with the products I use.
Promptly deal with issues when raised.
 
RedViking said:
Their support channels and delivery is slow. Waiting 10+ days for a router to be delivered. Don't know how long to activate it yet. . But the support on the Forum is what makes it worth it even though it takes time to wait for a reply of course. If they would ever drop support on the Forum it will be the end for me.
Click to expand...

I am so sorry that we failed you in regards to service delivery. That's on us and apologise on behalf of Afrihost if we've caused any inconvenience for you. Please drop us a mail at [email protected].
 
In all fairness, I have had my issue resolved, and I received a very heartening call from Marius to apologise and offer his personal service in the future. 10 out of 10 Afrihost
 
AfriGuy said:
I am so sorry that we failed you in regards to service delivery. That's on us and apologise on behalf of Afrihost if we've caused any inconvenience for you. Please drop us a mail at [email protected].
Click to expand...

@rpm can you maybe not just post their generic response in the OP with their social media email address so there are not so many duplicates.
 
AfriGuy said:
I am so sorry! Those speeds are not good at all. Have you run a speedtest via LAN cable?
Click to expand...

Yes I have. I have opened a few support tickets. One this month and one in December. I just don't get why you guys aren't fixing these issues. @AfriGuy I have been let down by Afrihost over and over again and I am sick of it. Instead of apologising over and over, all I want is for it to be fixed.

These issues only occur in the evenings between 19:00 - 22:00, I work from home and this has a hugely negative effect on my business (Yes I work in the evenings).
 
Family member switching from Cool Ideas having major problems just getting connected to Afrihost.

Customer support seems to be a bit clueless.
 
Can one of you AH reps please provide some insight?

Afrihost MTN Fixed LTE-A Thread

And we're back in business... pleasant outcome. Thank goodness it sorted itself out.
mybroadband.co.za mybroadband.co.za

Afrihost MTN Fixed LTE-A Thread

And we're back in business... pleasant outcome. Thank goodness it sorted itself out.
mybroadband.co.za mybroadband.co.za

Afrihost MTN Fixed LTE-A Thread

AH reps on holiday? 3 days since I asked if they can give some insight and not a peep.
mybroadband.co.za mybroadband.co.za

Afrihost MTN Fixed LTE-A Thread

AH reps on holiday? 3 days since I asked if they can give some insight and not a peep.
mybroadband.co.za mybroadband.co.za

Been 3 days and not one response.
 
You must log in or register to reply here.
Back
Top
Sign up to the MyBroadband newsletter
X