Yes direct from reolink.Did you order direct from their website? Did you use DHL I seem to remember you have shipping issues.
Shipping was due to one being sent via Singapore Post. I suspect due to costs since they paid.
Just ensure its via DHL and at least 2. My replacements, 2 x 810s, were ordered 23 May and left Dubai this morning.
Picked up 25 May and on its way here.
Delivery by Monday but might be delivered tomorrow as customs already paid?
. 