Statement from iBurst

S

Shaun Green

iBurst Representative
Joined
Feb 14, 2005
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Location
Johannesburg
Good day all.

iBurst would like to address some of the concerns experienced by subscribers recently regarding the migration of existing customers to the new packages introduced on 1 April 2008.



We would like to emphasise that iBurst did not launch a new pricing structure on 1 April 2008, we simply streamlined our data packages to make them more intuitive for consumers. The existing packages did not change. The decision not to automatically migrate current subscribers to the new packages was influenced by feedback obtained from a significant number of customers requesting not to be migrated without their consent.



Customers who signed up with iBurst prior to 1 April wishing to migrate to the new packages may do so by contacting the iBurst accounts department at 0861 428 778. You will be required to complete a migration form and standard migration rules apply. A number of press releases were widely distributed notifying the public that migration to the new packages will need to be requested. A notification of iBurst’s new packages also appears on www.iburst.co.za. Our consultants are doing their level best to address individual queries as promptly and efficiently as possible.



For further information regarding iBurst products, the company's call centre can be reached 24 hours a day either via telephone (0860 IBURST or 0860 428 778) or email ([email protected]).


Cheers

Shaun Green
 
I like the fact that all the new package prices are significantly lower, I don't like the fact that all the old subscribers are charged to migrate to the new packages, please take all our money :p

But thanx for the update Shaun, rather late than never i guess :)
 
UNBELIEVABLE!!!!!!!!

It's alive!

Shaun, welcome back from your 2 month 'holiday'.
 
The Gloves are off Ladies and Gentleman, the gloves are off!!

iBust Rep punches Neotel's 0.01 Posts p/Day with a whopping 0.18 Post p/Day !! :eek: :eek:

Wow, V3G Look out guy, these guys are comin' 4 U at full speed!!!
 
Too little too late Shaun.

The lack of response we have had from your pathetic company is inexcusable.

The only reason you posted this here is because of the bad press you have been receiving. The number of times members on this forum have expressed their views with no response from iBurst is countless.

Are we now meant to sit back and smile and say things like, 'gee, they actually do care' or 'wow, is THAT how it works?'

Please do explain to us why this could not have been made clear right from the outset, why it took 3 MONTHS to post this here, why it was not advertised as such, why diligent and loyal subscribers such as myself had to fight with your moronic helpdesk to get any information and when dissatisfaction was expressed, why things were not resolved as per the agreed upon conversations?

Sorry Shaun. If you think that this little post is going to miraculously cure all the ill feelings forumites have about WBS and iBurst, you are sadly mistaken.

I don't expect a response from you, but feel free to prove me wrong. :rolleyes:
 
I'm willing to place a R300 Bet that he won't post ANYTHING USEFUL in this thead...any takers?

When I say/proclaim/complain/comment on Vodacoms Service, V3G is ALWAYS there, one or two posts later, and i'm sure none will disagree with that.

I Dont understand how a Rep can be so useless infront of the whole company - i mean, he's stats are there, everyone can see his posts?

If I know my boss can see my stats for work done like MyBB, i would be working my ass off!
 
Last edited:
Keeper said:
I'm willing to place a R300 Bet that he won't post in this thead again...any takers?

When I say/proclaim/complain/comment on Vodacoms Service, V3G is ALWAYS there, one or two posts later, and i'm sure none will disagree with that.

I Dont understand how a Rep can be so useless infront of the whole company - i mean, he's stats are there, everyone can see his posts?

If I know my boss can see my stats for work done like MyBB, i would be working my ass off!
Click to expand...

We are used to the 'post and run' attitude of the so-called iBurst rep. It epitomises the whole structure of the company and explains why the helpdesk is as useless as what it is. They only emulate what management (if you can even call it that) does.
 
Shaun Green said:
R 300-00 bucks did someone say????
Click to expand...

Please someone say what I am thinking because if I have to respond to this the post it will be unintelligible due to the number of expletives I will be using.

:mad::mad:
 
When I saw the subject of this thread I was expecting an explanation of the downgrade that happened this past weekend.

It's not an upgrade when my service gets downgraded.

Sigh.

We'll probably get a statement regarding the downgrade in September.
 
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Qwikslver said:
When I saw the subject of this thread I was expecting an explanation of the downgrade that happened this past weekend.

It's not an upgrade when my service gets downgraded.

Sigh.

We'll probably get a statement regarding the downgrade in September.
Click to expand...

Be prepared to wait a loooo....ong time.

Shaun couldn't even be bothered to answer any of the posts here except to post a sarcastic, unnecessary comment.

Thanks for living up to our expectations of you Shaun.
 
Pilgrim said:
Perhaps place the bet that he would not post anything useful :D

It is not like anyone at ibust actually care...
Click to expand...

That would have been more appropriate.

And that becomes more and more evident each day. :rolleyes:
 
iBurst should have credited their current customers' the difference andthen
asked if they wanted to migrate UP or DOWN. Sadly iBurst did not do that.
Shows that they DON'T care.
 
Come on Shaun. Are you scared to actually have to get into a debate about how rubbish your company is and try and defend the indefensible?

If you are going to be the iBurst rep on this forum, how about you grow a set of balls and face up to those of us who are clearly unhappy with the cr@p that we have to deal with every day from the inept personnel at WBS/iBurst in all departments instead of hiding away and posting the odd bit of arbitrary BS months after the issues have been raised.

At least then you may earn a bit of respect from us.

But sadly it seems that not one person involved in that company has the back-bone to do so. Easy to release press statements and occasional posts on a forum, than to actually come out and defend yourselves and answer to your clients.

You know who I am Shaun. You also know what Phillip promised me that has yet to be delivered upon. Show some back-bone mate.
 
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