Telkom Dreadful Service Levels


New Member
Oct 25, 2004
Perhaps anyone in this forum can point me in the right direction?

I am very Frustrated with Telkom’s poor service levels!

I went into the Menlyn store on the 15th of November 2017 to upgrade a 50Gb LTE (month to month) contract to 100Gb (month to month)

The consultant was not properly trained and issued a 100Gb (2 Year) contract instead.
After spending 3 hours in the store, another consultant assisted by asking me to complete a cancellation form for the 2 year contract.

The most frustrating part is that I have since been billed for the 2 year contract, which I don’t even own or use!

Case no ref: 21879429


Senior Member
Jun 24, 2011
If you cannot train your employees properly, then at least have rock solid processes in place.
Paid for 2 ADSL packages for 4 months till they fixed it. Got my credit back, but even that was calculated wrong.
Luckily for me I now have fibre and I cancelled all my telkom lines and internet.