Telkom Internet Uncapped User Feedback.

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I;m so tired of Telkom , i have a 10 meg uncapped line , i get local ping times of 300 ms + and international of 2000 ms +
download speeds of no more than 2.5 meg .
i have reported and been escalated to tier two level support so many times i cant even keep track , two days after every fault reported i get an sms saying my line has been restored . i have spent countless hours of my time on the phone to Telkom and it just gets me nowhere .
i believe a thread should be setup warning potential Telkom customers that the chances that they are bound for endless frustration is great , there must be some recourse or action the public can take ????
Currently i pay Telkom for my 10 meg uncapped line which is of no use to me , i also pay Afrihost , in order to maintain some sort of sanity for a 4 meg uncapped service which is fantastic , 150 ms international and 30 ms local pings and download speeds of 3.5 meg ... stream netflix and hulu at the same time without any buffering .
i am seriously at my wits end with Telkom , they are taking my money any giving me nothing in return ....
 
OMG...I reloaded a thread, I went to fill my car with petrol, came back and saw that it was still refreshing the damn thread...
 
So am i right in saying that the majority of people still having problems are Cape Town based, looks like ipc capacity there isnt enough. I think ranger said as much in an earlier post.
 
MKFrost said:
Back on Telkom and one last quick test before shutting this mess down...

Last Result:
Download Speed: 160 kbps (20 KB/sec transfer rate)
Upload Speed: 37 kbps (4.6 KB/sec transfer rate)
Latency: 1635 ms
2/4/2014 4:48:43 PM

:mad:
Click to expand...

Seems like you have some serious congestion issues at your exchange. I suspect changing your DNS settings to 196.43.42.190 would not help at all.
 
There is something seriously wrong with TI tonight....
 
MrG said:
There is something seriously wrong with TI tonight....
Click to expand...

When is something not wrong with TI, within the past month, :(
2485954164.png


and another Speedtest:
2485962346.png


Ruling out Exchange Congestion
 
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It's just lack of capacity which is now affecting local traffic as well due to changes made. I said I would stick it out for the week after which I'm headed for Afrihost Business. I bought 50 GB and streaming is a pleasure.

I will rather give more money to another ISP than sit another month with this crap.
 
On a side note I fired up my NNTP client and I am now downloading at full line speed ~ 413 kbps, anyone care to explain why NNTP is not affected?
 
Xzib1t said:
On a side note I fired up my NNTP client and I am now downloading at full line speed ~ 413 kbps, anyone care to explain why NNTP is not affected?
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Lucky you, I am stuck on 180kbps on a 4meg line.. - just waiting for my Telkom 12 month discount to run out and I am off from their network...or unless they improve in the meanwhile.
 
yebocan said:
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Lucky you, I am stuck on 180kbps on a 4meg line.. - just waiting for my Telkom 12 month discount to run out and I am off from their network...or unless they improve in the meanwhile.
Click to expand...
:confused:confused:My speeds have miraculously improved over last night but are still inconsistent.
Capetown
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International
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Capetown
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International
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Capetown
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I live 750 m from a new DSLAM in PE and have a Technician coming to check out my connection today. I hope that my problems are behind me. Ill keep you posted and let you know what transpired.
SNAFU we are back to Mr SLOW again 17:24
2486996844.png
 
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Couldn't play DayZ last night on TI, pings were mighty spikey 50-200+. Ended up playing with my WA account....
 
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