Hi Guys
Hang onto your wallets with both hands. You don't have to pay these bills. I got legal advice that I will share with you.
I wrote an email to Mweb stating that I was not in a position to pay more than my R199 per month on my account but I do want to use everything I have paid for.
See this thread. If you don't get a satisfactory reply send a registered letter.
Neither Mweb, nor Telkom give you tools to adequately and conveniently use the product you are paying for and the small claims court is likely to agree. With Mweb you pay for 1GB blended and 10GB local BUT you cannot monitor yourself accurately so that you can self disconnect when you reach the end of your bandwidth. The Mweb usage monitor page is not real-time and can be hours behind. In addition you cannot comfortably monitor that page continuously while you are trying to use the internet.
I got this reply and all you other Mweb customers are welcome to use it as your defence:
The court will probably find that the ISP has unfairly shifted the risk and inconvenience onto the customer because you cannot protect yourself against extra charges. All we need is a little test case in the Small Claims Court. There are plenty of Leagal Eagles with telecoms experience on this forum who could help you prep for your case if you had the 'cahones' to take on Telkom.
More often than not you get the service you put up with, you need to let them know it is not acceptable. As our hero Julius says, "It is time for change, I deemund it." (ibid Nando's Ad)
