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Question of the Day: Are you keeping your Prime subscription?
Telkom Speed upgrades
- Thread starter Grubscrew
- Start date
kyton
Expert Member
thankfully my 1mb was done way before the freeze. So nice to finally have a 2mb line.
Last edited:
Scooby_Doo
Honorary Master
Still not syncing at 4meg, just upgraded my bundle with Afrihost. Lets see if that does it.
Tell them to put you on DSL Faster, which is the old 2Mb line at R299. You will still be on 4Mbps speed for R125 less.
Budza
Executive Member
Yes he is, but it just takes a bit of time. Imagine they are running around like headless chickens with all the requests
Fair enough. It's been almost 48 hours...
I'll call the call centre again. I'm not sure why they waste their breath arguing/denying us the upgrade if it truly is available. That take ~5min. Then I call in again for another ~5min discussion. I've tried all the angles, kept the temper down and have failed to get the line upgraded 3 times now. Waste of time!
5plus2equals9
Well-Known Member
I don't know if they've clamped down on this since Monday, but I also didn't get the upgrade the first time I called. Try a fourth time.
Budza
Executive Member
I was just about to when I noticed I had a PM!
All's sorted- I've checked back home via TeamViewer.
Keep up the good work TelkomZA- I hope you're being recognised internally for all your efforts!
It's refreshing for Telkom to have a representative here that's empowered to get things done
5plus2equals9
Well-Known Member
I was just about to when I noticed I had a PM!
All's sorted- I've checked back home via TeamViewer.
Keep up the good work TelkomZA- I hope you're being recognised internally for all your efforts!
Enjoy the extra speed.
GreatI was just about to when I noticed I had a PM!
All's sorted- I've checked back home via TeamViewer.
Keep up the good work TelkomZA- I hope you're being recognised internally for all your efforts!
It's refreshing for Telkom to have a representative here that's empowered to get things done
TelkomZA is a group of 3 or so reps, but yes - kudos to them. It's great having them here, which saves us from going through the call center.My line (Sunnyside, Pretoria) has been upgraded from 1 Mbps to 2 Mbps for almost a week now. During that time my speed tests fluctuate like crazy. From a high of 1.81 Mbps to a low of 0.36 Mbps. At 10210 the people has already reset my port 4 times, but I still get these terrible download fluctuations. All that I can think of is that the technicians are still busy with the upgrading progress at the Sunnyside Exchange. My quess is that the lines are not yet fine tuned, if that is the correct word to use. Any of you guys have a similar experience?
atomcrusher
Expert Member
This image is a screen capture of SpeedTest.Net results I gave done on speedtest.net, from 01 April - today, 28 November, and it includes the speedtests done since the Telkom upgrade from my previous 2Mbps to 4Mbps (the last third of the graph)
I am concerned about the variance in speedtest results in since the recent upgrade of my former 2Mbps, to 4Mbps. From the graph shown in attached image, my line seems less consistent i.r.o. speeds. The graph shows download results only.
Uploads (not shown on graph here) are more stable, i.e. a graph with less 'spikes' than my download tests show.
I always test to the Telkom Cape town server (my two closest servers are CT, and George .. I live in between those two places. (Although the best DL speed result was actually to the George server, but pings were very high)
Should I expect better speed results from those shown above? Or even just less speed variances?
Or am I living in a dream world as far as data stability goes. It pees me off that my 91 year-old Dad, living in the UK (and who has just bought himself a new HP laptop, running Win 8.1) gets uncapped ADSL data, at 16mbps, for around GBP 20 per month, and that includes unlimited phone calls within the UK
I am concerned about the variance in speedtest results in since the recent upgrade of my former 2Mbps, to 4Mbps. From the graph shown in attached image, my line seems less consistent i.r.o. speeds. The graph shows download results only.
Uploads (not shown on graph here) are more stable, i.e. a graph with less 'spikes' than my download tests show.
I always test to the Telkom Cape town server (my two closest servers are CT, and George .. I live in between those two places. (Although the best DL speed result was actually to the George server, but pings were very high)
Should I expect better speed results from those shown above? Or even just less speed variances?
Or am I living in a dream world as far as data stability goes. It pees me off that my 91 year-old Dad, living in the UK (and who has just bought himself a new HP laptop, running Win 8.1) gets uncapped ADSL data, at 16mbps, for around GBP 20 per month, and that includes unlimited phone calls within the UK
Madaboutbullterriers
Well-Known Member
- Joined
- Mar 14, 2012
- Messages
- 434
- Reaction score
- 16
So I am furious!!! Because of mweb & my own stupidity I will not be getting a free upgrade to 4MB – This is how it happened – We had a 1MB line which got a free upgrade to 2MB in 2012. I then moved my line to mweb in 2013 as a 1MB package they of course changed the line speed back to 1MB. I decided to move my line back to Telkom so I could get the free upgrade to 4MB not realizing that I only qualify for the upgrade back from 1MB to 2MB so I could kick myself!!! (and mweb!!)
You can always call Telkom to up your line to 4M at R299pm?
Electric
Honorary Master
What??
You don't miss out on anything.
Anyone can upgrade to the 4mb.
Regardless of which package you are on, their is a minor price impact.
Either way, you will pay the price published.
Madaboutbullterriers
Well-Known Member
- Joined
- Mar 14, 2012
- Messages
- 434
- Reaction score
- 16
I Apologize if the following is a repeat question.
I am trying to understand this whole "free" upgrade process. The people, who until recently, were on the "old" 2Mbps package paid a total of R616 per month, correct? After the "free" upgrade, are you now going to pay R705 (new advertised price on do Telkom) or keep paying R616 per month? i.e. the adsl line rental stays the same (with upgraded speed) and the data portion is now higher in price.
I am trying to figure out what the situation is as I am one of the unlucky ones who got upgraded to the 10Mbps package from the 4Mbps package but my exchange only supports 4Mbps. I just phoned Telkom who explained to me that I now have to downgrade to the 2Mbps package so that I can be back on my 4Mbps package (amount of R705). If I did not phone them, I would not be aware that i need to downgrade to pay the same as my neighbour. No one contacted me regarding this.
I am trying to understand this whole "free" upgrade process. The people, who until recently, were on the "old" 2Mbps package paid a total of R616 per month, correct? After the "free" upgrade, are you now going to pay R705 (new advertised price on do Telkom) or keep paying R616 per month? i.e. the adsl line rental stays the same (with upgraded speed) and the data portion is now higher in price.
I am trying to figure out what the situation is as I am one of the unlucky ones who got upgraded to the 10Mbps package from the 4Mbps package but my exchange only supports 4Mbps. I just phoned Telkom who explained to me that I now have to downgrade to the 2Mbps package so that I can be back on my 4Mbps package (amount of R705). If I did not phone them, I would not be aware that i need to downgrade to pay the same as my neighbour. No one contacted me regarding this.