TelkomZA

[|Blunt]

Nope hes still around and helping people as best he can. Seems like a lot of people have gotten wind about how effective he is and the poor guy is overloaded with requests here. It can take up to week for him to get back to you but the buck normally stops with him

Thanks Charl! You rock!

PM Him, Ive never seen him reply to this thread

 

[MickZA]

TelkomZA is still here, Charl just responded to a query I pm'ed yesterday.

 

[i.got~issues]

Nope hes still around and helping people as best he can. Seems like a lot of people have gotten wind about how effective he is and the poor guy is overloaded with requests here. It can take up to week for him to get back to you but the buck normally stops with him

Thanks Charl! You rock!

PM Him, Ive never seen him reply to this thread

^^ This!

 

[SlowInternet]

Sometimes you just have to be patient. Charl and his team is doing great work. I'm sure they are overloaded with all our complaints and queries.

 

[Draken]

Hope so. My account has been limited to 50kb/s for some reason. Usage Portal says im only 70% on my way to a 'power user' so i shouldnt be getting throttled yet. Been like this for 5 days now, no one from telkom can help me, might just kill the account and go with another isp or something.

Never had an issue last this long before, normally clears up in a day.

 

[AndrewB25]

He is still around. He has been trying to help me with my fault for two weeks now. The guy definitely deserves a bells for having to deal with telkom techs every day. Cant believe he gets much job satisfaction and a whole lot of abuse.

 

[Drifter]

This morning I logged, the 7th or 8th call since mid Jan for the exact same fault. How is this acceptable in anybody's book?

 

[WhiskyJack]

Technician finally came around.
He called me and said he checked the exchange and apparently...I requested my line to be disconnected...yea...errrrm.
No wonder i've had no internet since the 17th...THEY PUT IT OFF!!
I must have rang them in my sleep because this is news to me.

And...How does it take having a technician come out and check my exchange to figure this out?

FFS

 

[AndrewB25]

Telkom's service is not acceptable in anyone's book but at least Charl is on the inside and does all he can to help. He isn't a technician in the field so he cant come and sort the problems out first hand but he seems like the type of guy that if he could he would. He can sure save you a lot of frustrating hours on the line to telkom's call centers. I had a technician call me and say my fault was due to my distance from the exchange and if Charl hadn't been helping me out that would have just been the end for me but now he has re-logged the fault and another technician is working on it that doesn't seem like a lazy idiot.

 

[shani786]

Fault reporting ref: 26CRK130216 on 0114339046
Waiting since the 13th Feb 2016.
This problem is reoccurring since last whole year.
But every times a techie comes and do a quick fix last few days and the back to the same problem again.
Sick and tired of complaining and following it up.
Please do something about it really need this ADSL line and internet fixed asap.

 

[Doom5003]

I have a question and hope this is the right place.
According to Telkom coverage my max connection is 10mb, which is fine as I have a 10mb line installed but according to the same map about 140m away from me there's 20mb line available. Could it be two different exchanges? And if so can you move your line to a different exchange?
BTW I have no idea as to where the exchanges are located.

 

[BigBear]

I have a question and hope this is the right place.
According to Telkom coverage my max connection is 10mb, which is fine as I have a 10mb line installed but according to the same map about 140m away from me there's 20mb line available. Could it be two different exchanges? And if so can you move your line to a different exchange?
BTW I have no idea as to where the exchanges are located.

Also have 10 mbps but Coverage Map shows 20 mbps ADSL/VDSL and TelkomZA checked and in our case loop is too long from exchange, according to Telkom Tech we are 1.3 KM from Exchange.

Telkom ZA is trying his best but Techs have been here 3 times, albeit Call Ref's Stating Physical Layer issues and Tech only comes and resets connection at the Box.. Jumps to 12 mbps for a while then drops... Sooo Frustrating

ADSL Configuration
This page shows the setting of the ADSL Router.
Adsl Line Status	SHOWTIME.L0
Adsl Mode	G992.5
Up Stream	767 kbps
Down Stream	8191 kbps
Attenuation Down Stream	27
Attenuation Up Stream	17
SNR Margin Down Stream	24.1
SNR Margin Up Stream	19.0
Vendor ID	RETK
Firmware Version	4926dc02
CRC Errors	305
Up Stream BER	0e-7
Down Stream BER	3e-7
Up Output Power	12
Down Output Power	20
Down Stream ES	1159
Up Stream ES	0
Down Stream SES	275
Up Stream SES	0
Down Stream UAS	589
Up Stream UAS	0

 

[Darren_Ford]

Escalation

Hi I have had around 3 calls open over the past 3 months for poor line speed. My latest call has been escalated 3 times and again today. I finally had an engineer call on saturday however i was not home and after the call my line went down completely and is still down.

How hard can it be people, I would be happy with my poor line speed now, but somehow that was broken as well.

@TelkomZA I will PM details now.

 

[atomcrusher]

Telkom: Are there (better) alternative ways of reporting faults?

Can TelkomZA advise me of the very best way to report a ADSL fault to Telkom.

I have a Telkom ISP 4Mbps line installed, and this is enabled via my incoming Telkom telephone line. My local exchange is in Swellendam (028 514 ****)

I get ADSL outages fairly regularly, but the voice line still works fine.

Sometimes a router (Mecer) restart, i.e. .... switch router off / leave for a few minutes / switch router back on ..., resolves the problem, but when it doesn't (after several "router off / router reboot) attempts) I then have to report it to Telkom Fault reporting.

I report this via SMS to 30591, or by SMS'ing "Fault +my landline number" to 32723.

I then get a confirmation SMS back to my mobile phone that my fault report has been received, and I also get a fault reference number.
Note: This does not always result in my line being fixed within a couple of hours .. it usually takes more than a day to resolve

My question is: Are there (better) alternative ways of reporting Telkom ADSL line faults?

Dialing the 10210 number to verbally report a fault does not seem a viable alternative, as it can take up to 30 minutes + before anyone answers, and I can speak to a "live" person.

I hear a lot about "port resets" at exchanges ... is there any chance Telkom could allow Telkom ADSL subscribers to generate port reset requests, e.g. via an App? And it would be great if customers could then get a message back confirming a port reset has been done.

 

[BigBear]

Your fault has been logged on the following telephone number 0123452743 and the Reference number is: 616CTK040316

Please refer to your Fault Reference number in all correspondence with Telkom in this regard.

Alternatively you can track your fault progress online.

Logged another Line Fault..

Required fields

Enter Fault Reference Number
616CTK040316

Following message sent to xxxxxxx684: Dear Customer, Fault 616CTK040316 has been created for Service ID xxxxxxx743 Telkom will endeavor to resolve the problem ASAP. Please do not reply to this SMS	Fri Mar 04 17:20:40 SAST 2016

ADSL Configuration
This page shows the setting of the ADSL Router.
Adsl Line Status	SHOWTIME.L0
Adsl Mode	G992.5
Up Stream	767 kbps
Down Stream	6399 kbps
Attenuation Down Stream	28
Attenuation Up Stream	17
SNR Margin Down Stream	14.0
SNR Margin Up Stream	18.7
Vendor ID	RETK
Firmware Version	4926dc02
CRC Errors	861
Up Stream BER	107e-7
Down Stream BER	24e-7
Up Output Power	12
Down Output Power	20
Down Stream ES	728
Up Stream ES	91
Down Stream SES	333
Up Stream SES	19
Down Stream UAS	182
Up Stream UAS	0

 

[Erdman]

Is there any chance these rep(s) could help me with my account/billing problem

 

[Juice]

Guys, no feedback in a week. Nothing. Are you guys still there?

 

[Sm00thSm0k3]

Can the mods confirm if TelkomZA is still around? It's gone dark here.

 

[fragtion]

PM'ed a couple of days ago regarding ASSIA, no reply here either yet :/

 

[r1pp3r]

charl has been off sick

give him a couple of days he will get around to you guys!!