TelkomZA

Why is my account due on the 25th of the month? I get paid later than this. Now I get saddled with late payment charges.

How do I move it to the end of the month?
 
Hello

I am currently linked up to this exchange - http://www.broadbandstats.co.za/exchange/RODE

for the past 18 months, iv had to put up with a constant 1000ms + ping every day from 5pm-1am on weekdays...and all day on weekends...iv had numerous calls with Telkom, all of which resulted in a technician being dispatched who would change the port at my exchange as the only solution he saw, which of course would never help.

I dont understand what the cause is because iv had technicians tell me and show me that everything on the line is fine, I know its not my isp (mweb) because i've tested this on an afrihost account, i bought a brand new router to no avail, i replaced all the cords here at home to no avail...the only cause i can point out is that the exchange is way too congested, however i have seen no posts related to my exchange causing these high ping issues at all for anyone else. I live about 1.5km from the exchange so that isnt an issue either, and i know for a fact that no one is using my wifi and that my system is clean of any sort of malware.

However, from the start of June until about the 10th of July i had great internet with a constant 20ms ping ... you have absolutely no idea how satisfactory it was to know the issue was gone, until 4 days ago when my ping gently crept up to that 1000ms mark again, and now i have my old issue back once again after about a month of relief...Ive also been told that i cannot move my line to a different exchange at all, unfortunately.

I do not know whats wrong, and i need help desperately.

Does anyone have any ideas of what the cause might be? Anyone know some info about my exchange etc

Help would be greatly appreciated... especially seeing as we have a Telkom representative on the forum now.

Regards
Kyle
 
Thanks TelkomZA team. Almost instantaneous response by a clearly able and dedicated support guy, really impressed.
 
ImMunE said:
Hello

I am currently linked up to this exchange - http://www.broadbandstats.co.za/exchange/RODE

for the past 18 months, iv had to put up with a constant 1000ms + ping every day from 5pm-1am on weekdays...and all day on weekends...iv had numerous calls with Telkom, all of which resulted in a technician being dispatched who would change the port at my exchange as the only solution he saw, which of course would never help.

I dont understand what the cause is because iv had technicians tell me and show me that everything on the line is fine, I know its not my isp (mweb) because i've tested this on an afrihost account, i bought a brand new router to no avail, i replaced all the cords here at home to no avail...the only cause i can point out is that the exchange is way too congested, however i have seen no posts related to my exchange causing these high ping issues at all for anyone else. I live about 1.5km from the exchange so that isnt an issue either, and i know for a fact that no one is using my wifi and that my system is clean of any sort of malware.

However, from the start of June until about the 10th of July i had great internet with a constant 20ms ping ... you have absolutely no idea how satisfactory it was to know the issue was gone, until 4 days ago when my ping gently crept up to that 1000ms mark again, and now i have my old issue back once again after about a month of relief...Ive also been told that i cannot move my line to a different exchange at all, unfortunately.

I do not know whats wrong, and i need help desperately.

Does anyone have any ideas of what the cause might be? Anyone know some info about my exchange etc

Help would be greatly appreciated... especially seeing as we have a Telkom representative on the forum now.

Regards
Kyle
Click to expand...

Exchange congestion, Telkom connects more and more people without bothering to upgrade the exchange backhaul - been there was hell. Had to complain every day for three months thus I don't like Telkom, and try not to support them where possible.
 
Cosmic_Nomad said:
TelkomZA your the best thing since sliced bread. one pvt message with relevant details and it was sorted out.

A simple phone call from someone who has a passion for sorting out queries is refreshing.

And the best part is that the person who said he will phone back, DID ! ( twice )

Thanks for putting in the extra effort its much appreciated .

Tim
Click to expand...

Hi Tim

Thank you for the positive feedback, just wish all the queries was as easy as yours ;)

Regards^CO
 
douglasl said:
Hi TelkomZA

You done such a great job with my first issue that I will have to get you to look at this one.

My business ADSL line keeps going down. the phone keeps working but the line is down at least once a month for several days. The current reference number I have for this line is 395CTK120713 I will PM you with some more info.
Click to expand...

Hi Douglas

Will gladly have a look and will respond to your PM soonest.

Regards^Co
 
Force_za said:
Hi TelkomZA,

I have sent you a PM with information about my problem in Helderkruin. I was just about to give up all hope on telkom, thanks for helping out.
Click to expand...

Morning

We will be responding to your PM soonest.

Regards^CO
 
akescpt said:
Why is my account due on the 25th of the month? I get paid later than this. Now I get saddled with late payment charges.

How do I move it to the end of the month?
Click to expand...

Morning

It should be no problem changing your billing cycle, please PM us with your telephone number and indicate if you would like the due date changed to either the 30th/1st or even the 4th of each month.

Regards^CO
 
ImMunE said:
Hello

I am currently linked up to this exchange - http://www.broadbandstats.co.za/exchange/RODE

for the past 18 months, iv had to put up with a constant 1000ms + ping every day from 5pm-1am on weekdays...and all day on weekends...iv had numerous calls with Telkom, all of which resulted in a technician being dispatched who would change the port at my exchange as the only solution he saw, which of course would never help.

I dont understand what the cause is because iv had technicians tell me and show me that everything on the line is fine, I know its not my isp (mweb) because i've tested this on an afrihost account, i bought a brand new router to no avail, i replaced all the cords here at home to no avail...the only cause i can point out is that the exchange is way too congested, however i have seen no posts related to my exchange causing these high ping issues at all for anyone else. I live about 1.5km from the exchange so that isnt an issue either, and i know for a fact that no one is using my wifi and that my system is clean of any sort of malware.

However, from the start of June until about the 10th of July i had great internet with a constant 20ms ping ... you have absolutely no idea how satisfactory it was to know the issue was gone, until 4 days ago when my ping gently crept up to that 1000ms mark again, and now i have my old issue back once again after about a month of relief...Ive also been told that i cannot move my line to a different exchange at all, unfortunately.

I do not know whats wrong, and i need help desperately.

Does anyone have any ideas of what the cause might be? Anyone know some info about my exchange etc

Help would be greatly appreciated... especially seeing as we have a Telkom representative on the forum now.

Regards
Kyle
Click to expand...

Hi Kyle

Will gladly have a look and provide feedback, please PM me with your ADSL number and I will investigate and provide feedback @ the soonest.

Regards^CO
 
TelkomZA.

Can you assist with a Diginet link that went down for no apparent reason this morning?

It's on our VOIP system and I'm getting fed up with the service I'm getting from the provider...

Edit: Lines up again. Thanks anyway.
 
Last edited:
Common trend to be noted....

In your PM you need to include your details including your ADSL line number and fault ref number if you have one, with a description of the problem being experienced. This will ensure a faster response.
 
akescpt said:
Why is my account due on the 25th of the month? I get paid later than this. Now I get saddled with late payment charges.

How do I move it to the end of the month?
Click to expand...

So I must pm him rather? Thought I just had to post in here.
 
TelkomZA said:
Morning

It should be no problem changing your billing cycle, please PM us with your telephone number and indicate if you would like the due date changed to either the 30th/1st or even the 4th of each month.

Regards^CO
Click to expand...

akescpt said:
So I must pm him rather? Thought I just had to post in here.
Click to expand...

:erm: how will he know your account number?
 
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