TelkomZA

Hi

Two quick questions:
- what are the pensioner rates for the rental and installation (4 & 10 Meg ADLS lines)? Can't seem to find anything on the Telkom website.

- how does one call the "10210" number from a non-telkom network? We're on Neotel VOIP at the office. The "contact us" section on the website doesn't have any other numbers. Surely there should be another number to call, otherwise how do non-telkom clients who are not on Telkom's network call Telkom about ordering new products?

Thanks
 
I was super excited at the beginning of December to see the Telkom van at the brand-new MSAN box outside our house with technicians wiring things up. So it wasn't such a big deal when our Internet and phone lines stopped working. I then went on holiday and returned on Monday to find our phone and ADSL was still not functional. I have tried calling 10210, but after 15 minutes on a cellphone and my airtime running out, wasn't able to get through to anyone that could help me. I have also reported the fault online, but no feedback or anything. I also tried reporting the fault via my ISP, Afrihost, but they say they cannot do anything beyond reporting it.

Is there any other way I can escalate the issue so I can get a technician out to my house to fix my line? I work from home and not having the Internet is crippling my business and ability to connect with clients.
 
Hi Guys, what is the costs for just a 2meg ADSL line....installation and rental?

Thanks.
 
TobieV said:
My Hello Peter Post :

For three days (now 4) , and after several hours on the phone to the call centre, and speaking to many many different people, I have not succeeded in explaining my problem let alone getting advice or action to fix it.

Any IP address that is assigned by TELKOM (my ISP) to either of my two routers on ADSL lines, are IMMEDIATELY attacked with Denial of Service Attacks from all over the world.

The attacks are causing my routers to hang and require reboot every hour. (and as an aside, Telkom Call Centre suggests that is a lovely solution, no problem, just restart the routers when they hang.)

Can I please speak to someone who knows what this means :

kernel: Intrusion -> IN=ppp_0_8_35_1 OUT= MAC= SRC=212.38.181.116 DST=105.226.10.250 LEN=40 TOS=0x10 PREC=0x00 TTL=246 ID=23235 PROTO=TCP SPT=51655 DPT=5905 WINDOW=1024 RES=0x00 SYN URGP=0

There are hundreds of these .... all from different SRC IP addresses. Even if my IP address changes due to reboot of router, Attacks just continue on new IP Address.

PLEASE HELP ! Who can I talk to to convince Telkom that THEY are under attack, and that the problem is not my Laptop ? (Not that I don't have seventy other computers on the network) And that for me to try connecting with another computer is not the answer.

Obviously I am trying to determine if any of this is originating from within the network, but I can not find anything.

I am packet capturing as we speak.


More Logs : (D-Link)

Dec 22 10:01:00 user alert kernel: Intrusion -> IN=ppp_0_8_35_1 OUT= MAC= SRC=122.225.109.103 DST=(my dynamically assigned IP)
LEN=40 TOS=0x10 PREC=0x00 TTL=96 ID=256 PROTO=TCP SPT=6000 DPT=22 WINDOW=16384 RES=0x00 SYN URGP=0
Dec 22 10:01:20 user alert kernel: Intrusion -> IN=ppp_0_8_35_1 OUT= MAC= SRC=60.173.10.74 DST=(my dynamically assigned IP)
LEN=40 TOS=0x10 PREC=0x00 TTL=107 ID=256 PROTO=TCP SPT=23243 DPT=10022 WINDOW=16384 RES=0x00 SYN URGP=0
Dec 22 10:06:26 user alert kernel: Intrusion -> IN=ppp_0_8_35_1 OUT= MAC= SRC=41.220.77.56 DST=(my dynamically assigned IP)
LEN=52 TOS=0x10 PREC=0x00 TTL=115 ID=9526 PROTO=TCP SPT=60689 DPT=40381 WINDOW=8192 RES=0x00 SYN URGP=0

Other Router : (Netgear)

[DoS Attack: ACK Scan] from source: 179.60.192.97, port 443, Monday, December 22,2014 10:24:22
[DoS Attack: ACK Scan] from source: 77.234.41.63, port 80, Monday, December 22,2014 10:23:43
[DoS Attack: ACK Scan] from source: 179.60.192.17, port 443, Monday, December 22,2014 10:16:36


Any comments on this please ?


I will be loading a different ISP on the routers soon, to see if the attacks stop.

Problem remains , no one at TELKOM even understands my question.
Click to expand...

[DoS Attack: ACK Scan] from source: 179.60.192.97, port 443, Monday, December 22,2014 10:24:22 - this is facebook, facebook,twitter and whatsapp does this for acknowledging a connection to the service its not an attack on your network. my router does the same and my parents also. this is mostly due to open tabs of facebook and or wifi from phones.
 
My Telkom voice and data line has been completely down for a week now and no has called me back after 3 escalations via the website and a call logged on Monday. tried calling 10210 and held on for 30min without my call being answered.
 
My 4-10MB ADSL is connecting at 3MB. I haven't had a problem with this before my line has synced at a solid 6mb for the past 4 years.

Its now dropped down to 3MB. I have logged a call online cos I cant get through on the phone can someone help please.
 
SplaT said:
How long is the average wait for a line to be moved to a new address in the Johannesburg area?

I put in the order the 2nd of December and the date of the moving was the 19th of Dec, still no word. Is it normal to have to wait this long?

Edit: Got a hold of someone that said "They don't have any cables" and "Telkom is running is project in my area". Whatever that means, all I know is I'm gonna be without internet for several months...

All while Telkom is all too happy to charge me anyway.
Click to expand...
Try bitco wireless they add VoIP for about 69pm and you cab port your telecom number over to them bit more expensive but IMO worth it. I am looking at switching over to them
 
Clayman said:
Your fault was cleared 12-dec-2014 09:28:00
Have Telkom re-open the fault for you
Click to expand...


karele said:
Try bitco wireless they add VoIP for about 69pm and you cab port your telecom number over to them bit more expensive but IMO worth it. I am looking at switching over to them
Click to expand...

Sorry I see tried them I have also forwarded some suggestions to them to try and make switching a bit more attractive
 
Since December 4 faults logged all for the same problem and tested by the call center. 4mb line syncing at 1mb or lower all 4 faults closed with no feedback no site visit and no confirmation if the fault has been resolved. Last fault was opened on 08\01\15 and escalated this fault was closed this evening and still the problem persists. The quickest time the call was answered was 35 minutes and this evening over an hour.
 
@TelkomZA

ADSL Sync speeds have dropped from 2M to 1M at my home in Queensburgh and from 8M to 4M at my business in Reservoir Hills. MY SNR is unchanged

What gives????
 
@TelkomZA - same issue again since last time - Please can you get some feedback - Tech came out and said issue at exchange again. 246CTK040115.
 
@TelkomZA - Can you please respond to my PM. All I need is for my Profile to be reset at the 20mbps that It always was at.

Ref: 166CWZ080115

Thanks
 
At over an hour just to answer at the call centre and them closing faults without confirmation I would have to say I am not sure if they actually have enough competent people to deal with it.
 
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