Icemanbrfc
Honorary Master
As quickly as within an hour to a day.
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TelkomZA
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Icemanbrfc
Honorary Master
No not that I'm aware of, generally it's done remotely. Unless there are other issues somewhere from preventing them to do the upgrade remotely. Give TelkomZA a pm on here to check. He is a great guy
I did the same thing recently.
7 days later I got a message to say welcome to Telkom Internet, which struck me as strange as I already had a telkom internet account, so I checked to router only to find that the line was now dead.
Called Telkom and they said the upgrade was complete and the line active.
In the end I had to log a separate service call and wait another 7 days for a technician to call me and ask him to plug my line back into the correct port on the BRAS.
Your milage may vary, but forewarned is forearmed.
Upgraded my line from 2Mbps to 20Mbps just more than 3 weeks ago.
Long story short, over 2 weeks after ordering, the upgrade was done - and the line sync'd at 12Mbps for over a week (ADSL mode, not VDSL mode).
Fast forward to today, I happened to reset the modem a couple of times (not the first times since the upgrade) and its now syncing at 2Mbps.
TelkomZA, please look into this asap for me. I will PM any details you need.
Thanks
Long story short, over 2 weeks after ordering, the upgrade was done - and the line sync'd at 12Mbps for over a week (ADSL mode, not VDSL mode).
Fast forward to today, I happened to reset the modem a couple of times (not the first times since the upgrade) and its now syncing at 2Mbps.
TelkomZA, please look into this asap for me. I will PM any details you need.
Thanks
edgarcharlesking
New Member
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Hi There... trying this as a last resort (have tried Telkom Community, Hello Peter, multiple phone calls and emails)
Telkom have rolled out fibre in my neighborhood (Sundowner) but for some reason my side of the street (the opposite side is fine) only shows as "Planned" on the Telkom coverage map. In December Telkom pulled fibre across the back of my property and installed fibre switches on the two Telkom poles (AL09Q and AL09R) on either side of my fence, one of which currently supplies me with ADSL.
Whenever I call Telkom they look at the coverage map which shows my side of the street as "planned" even though the fibre and switches have been in for ages and the rest of the neighborhood has access.
I heard from another client on the Telkom Community site that Charl (calling Charl... are you out there?) from Telkoza assisted him with the same issue where the map was wrong and wasn't updated. Charl, if you read this please PLEASE assist. Why does my side of the street show fibre as not available even though it was installed at the same time as the rest of the neighbourhood.
Cheers
Edgar
Telkom have rolled out fibre in my neighborhood (Sundowner) but for some reason my side of the street (the opposite side is fine) only shows as "Planned" on the Telkom coverage map. In December Telkom pulled fibre across the back of my property and installed fibre switches on the two Telkom poles (AL09Q and AL09R) on either side of my fence, one of which currently supplies me with ADSL.
Whenever I call Telkom they look at the coverage map which shows my side of the street as "planned" even though the fibre and switches have been in for ages and the rest of the neighborhood has access.
I heard from another client on the Telkom Community site that Charl (calling Charl... are you out there?) from Telkoza assisted him with the same issue where the map was wrong and wasn't updated. Charl, if you read this please PLEASE assist. Why does my side of the street show fibre as not available even though it was installed at the same time as the rest of the neighbourhood.
Cheers
Edgar
lienkiedelport
New Member
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Hi..we've recently moved from Seapoint to Claremont. Trying to get ADSL at our new address (line is already fitted from previous owners) and have been applying to have our line moved for weeks without any reply. What is the quickest way to get our landline in and ADSL working? Thanks
My ADSL line speed has been crappy this past month. Tried phoning Telkom last night, but I was put on hold which felt like forever and i eventually just put down the phone. I then logged a fault on the website.
This evening when I got home and..... NO internet... classic. I was dreading phoning Telkom, but hey... how else will this get fix since rebooting my router twice didn't work.
It must have been less than a minute when I was connected to an tech support agent who was very friendly, pleasant, knowledgeable and helpful. She answered my questions when she could and then directed me to the sales department... she put me through to them after doing a port reset.
The lady in the sales department was also friendly, pleasant, knowledgeable and helpful. Answered my questions to my satisfaction and when I questioned one or two things she explained that it is what she sees on the system and unfortunately she could not verify it (like my exchange details which made no sense at all). She advised me who would best be able to answer my question. She emailed me a cancellation form and took the time to explain what was required to be filled in once I've made my decision (probably cancel data since it's cheaper elsewhere).
Thank you Telkom for letting me have a very expected pleasant experience and we could understand each other very clearly.
I hope that those of you who have been having problems with Telkom will be lucky enough to encounter the two ladies who assisted me this evening.
This evening when I got home and..... NO internet... classic. I was dreading phoning Telkom, but hey... how else will this get fix since rebooting my router twice didn't work.
It must have been less than a minute when I was connected to an tech support agent who was very friendly, pleasant, knowledgeable and helpful. She answered my questions when she could and then directed me to the sales department... she put me through to them after doing a port reset.
The lady in the sales department was also friendly, pleasant, knowledgeable and helpful. Answered my questions to my satisfaction and when I questioned one or two things she explained that it is what she sees on the system and unfortunately she could not verify it (like my exchange details which made no sense at all). She advised me who would best be able to answer my question. She emailed me a cancellation form and took the time to explain what was required to be filled in once I've made my decision (probably cancel data since it's cheaper elsewhere).
Thank you Telkom for letting me have a very expected pleasant experience and we could understand each other very clearly.
I hope that those of you who have been having problems with Telkom will be lucky enough to encounter the two ladies who assisted me this evening.
Icemanbrfc
Honorary Master
My voice and dsl line was cancelled by Telkom... *sigh* no instruction given to do that by me. Wanted to move my line to the holding pool, sent email to tocfaxes and in the email categorically stated in no uncertain terms in capital letters "DO NOT CANCEL THIS LINE"
Lo and behold, my fears came true and they cancelled
Then i got an sms to say a technitian has been dispatched to install my telephone line. Ffs!
Lo and behold, my fears came true and they cancelled
Then i got an sms to say a technitian has been dispatched to install my telephone line. Ffs!
Hi TelkomZA,
I've been looking around to find a solution to my poor line quality for almost 2 months. My ADSL line is admittedly not in the best shape, but for the past 3+ years, it has been more that capable of achieving 4Mbps - and later '5Mbps' when telkom bumped sync speeds up.
That is, until 29 February 2016. My line dropped completely and since then it has never been the same, some days it syncs at about 2900kbps, other days are worse with 500 - 700 kbps
Worst of all, my Upload speed has halved as well, it's hovering at 200 - 300 kbps.
Now this can only be the works of your new DSM (Dynamic Spectrum Management) system: ASSIA and since the middle of march, I have been trying to get off that system, so that my line can return to its normal state.
I've tried:
1. Calling Telkom... Needless to say it got me nowhere.
2. Contacted TelkomZA, Charl and Terrick only helped met to get a technician out and reset my port as of late... still nothing.
3. Talking to the Telkom technician, who told me that you need "contacts" to get something like that done.
I'm quite desperate. Despite the fact that slow internet is a hassle, i'm still paying for the Full 4mbps every month
Can someone please help me to get on that exclusion list? I know that it can be done and I would appreciate it, even if it's temporary, to see if this is what's causing the problem?
Just in case you wondered, here is my line stats as of tonight.(I Usually got 40-42db attenuation and 7+db SNR when I was syncing at 5118kbps)
View attachment 355118
I've been looking around to find a solution to my poor line quality for almost 2 months. My ADSL line is admittedly not in the best shape, but for the past 3+ years, it has been more that capable of achieving 4Mbps - and later '5Mbps' when telkom bumped sync speeds up.
That is, until 29 February 2016. My line dropped completely and since then it has never been the same, some days it syncs at about 2900kbps, other days are worse with 500 - 700 kbps
Worst of all, my Upload speed has halved as well, it's hovering at 200 - 300 kbps.Now this can only be the works of your new DSM (Dynamic Spectrum Management) system: ASSIA and since the middle of march, I have been trying to get off that system, so that my line can return to its normal state.
I've tried:
1. Calling Telkom... Needless to say it got me nowhere.
2. Contacted TelkomZA, Charl and Terrick only helped met to get a technician out and reset my port as of late... still nothing.
3. Talking to the Telkom technician, who told me that you need "contacts" to get something like that done.
I'm quite desperate. Despite the fact that slow internet is a hassle, i'm still paying for the Full 4mbps every month
Can someone please help me to get on that exclusion list? I know that it can be done and I would appreciate it, even if it's temporary, to see if this is what's causing the problem?
Just in case you wondered, here is my line stats as of tonight.(I Usually got 40-42db attenuation and 7+db SNR when I was syncing at 5118kbps)
View attachment 355118
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I ordered a landline via your website on the 13th of April 2016.
I received a telephone call from one of your agents the next day to confirm my details and was informed that someone would contact me to arrange installation.
I then received an email this morning thanking for my online application and advising me me that I was unable to be contacted by yourselves and that I should reapply.
I then phoned your call centre to check on my order and it was confirmed that no order was reflected on your records. The application process was then conducted again telephonically but my call was cut short. I did however receive an sms confirming my order and providing a reference number. This ref number however shows up nothing on your order tracking page
Is there any way to confirm that I now have an order placed for a landline?
I received a telephone call from one of your agents the next day to confirm my details and was informed that someone would contact me to arrange installation.
I then received an email this morning thanking for my online application and advising me me that I was unable to be contacted by yourselves and that I should reapply.
I then phoned your call centre to check on my order and it was confirmed that no order was reflected on your records. The application process was then conducted again telephonically but my call was cut short. I did however receive an sms confirming my order and providing a reference number. This ref number however shows up nothing on your order tracking page
Is there any way to confirm that I now have an order placed for a landline?
Icemanbrfc
Honorary Master
my account is no longer linked on the Telkom portal when i log in... has anybody experienced this? its just gone, and asking me to link it again
trying to link it again, and getting an invalid ID/BAN/SERVICE number
trying to link it again, and getting an invalid ID/BAN/SERVICE number
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atomcrusher
Expert Member
I experienced ADSL outage for most of yesterday 18th April (I am on the 028 514 **** exchange). Telkom is my ISP. I reported it to Telkom via their SMS service ... after a few hours of still no connection I bit the bullet and phoned Telkom. Amazingly I got through to someone quite quickly, and he told me that there was a problem at the 028 514 **** exchange. My connection was eventually restored late yesterday PM.
WayneMinnaar
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Hi TelkomZA
I did PM you, looking forward to your response
Thank you
I did PM you, looking forward to your response
Thank you
professor.bokdrol
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My telkom adsl connectivity has been intermittent at best since the last week of March 2016. My voice line also has a loud crackling sound on it and sometimes one can hear overhear other people's telephone conversations. First thing I did was unplug my phone completely leaving only the router on the line. No joy. Next I went to telkom at Bayside and got a new router. Still no joy. Next I read some of the adsl diagnostics on said new router which disturb me.
Downstream attenuation: 61.5db
Upstream attenuation: 38.8db
So a week after the issue started I logged a fault (April 5th 2016). The reference is 238CWK050416. So 2 Sundays ago in morning before 10 am a gentleman calls me to say he would like to come and adress the fault to which I oblige after making it clear that I consider Sunday morning quite an inconsiderate time especially without adequate notice of telkom's intention. To this he responds telkom only attends to faults on Sundays and new installations the rest of the week in Parklands. He arrives still before 10 telling me, he can't really help me and that my line constitution is incorrect and cannot be reconciled to what Pretoria has it recorded as. He also tells me that I am unnecessarily paying for a 4meg line since the infrastructure I am linked to is so dated that I am sharing a theoretical maximum speed of 4meg with everyone using the exchange on ringwood drive. He checks my pots filter the cabling behind the jack and leaves claiming he would be back on Monday which never happens.
Fast forward to last Saturday a young man (used my laptop to login to map.telkom.co.za as barthiqb) apparently on a Telkom training program and his father who admits he does not work for telkom arrive representing telkom to rectify my fault. These gentleman claim that they see no adsl issue from ringwood drive on my ports but admit that the cabling from my house to there is so badly corroded that when they touch it it crumbles. They further substantiate this by leaving a tone generator on my line and travel to the ringwood drive exchange only to discover multiple lines indicating the tone. This they say indicates cross talk and supports my claim of hearing other voices when we use the telephone. They also suggest that this cross talk can be caused by the badly corroded cabling they encountered whilst investigating my line fault. They try a few things including blaming my brand new router which I got from telkom 3weeks ago and plugging in theirs to no avail. In the end they give up saying the issue is "...too complicated..." and "...we get paid for each fault we resolve...but we'll come back..". Later that evening I get a call from them to ask if my line is working since they are at the central exchanged and have recreated my port and they believe the fault is resolved. I tell them it's up but I am getting a measly 700k down and 300k up. I tell them I do not consider the fault resolved and they should not close it.
I must add that after the 2 technicians left I made sure to call 10210 to ensure that it was clear that my fault was unresolved: first time spike to Mandleni (we got cut off on my faulty line but he called me back on my cell) he told me to call David Joseph at 0215527954 this was apparently the technician who first came out last Sunday: the number does not exist according to the telkom auto response lady. I then called back two more times to resolve the issue with Mandleni's instructions: got cut off speaking Zita and finally spoke to Mark who told me my fault was still open and that he had escalated my fault since it was 2weeks old.
Fast forward to Sunday morning. I wake up to an SMS on my phone stating my fault is resolved and has been closed. The first thing I do is check my router: no Internet and no sync. I immediately contact 10210 to ask (William) to please reopen my fault. He says he can't but he can open a new one. A repeat fault which he guarantees me will get attended to as quickly as if my original fault had remained open. Except that the guys who believe they resolved my issue get paid. To which William admits.
I NOW HAVE NO INTERNET!
This issue is two weeks old now. I have contacted 10210, I've used Facebook and Twitter and in every case no one is willing to commit to resolving this issue. All I get is:
"Hi Juan. Sorry for the inconvenience. We will get our team to follow up on this query for you. Thank you.^ID"
Telkom may as well get auto responders on all their support channels! Does Telkom even care?
Please just fix my line? Seriously now, I've asked this before: does Telkom as a collective go out of it's way to convolute tasks which should be run of the mill for them? Come on fixed line telecommunications are your business!
Downstream attenuation: 61.5db
Upstream attenuation: 38.8db
So a week after the issue started I logged a fault (April 5th 2016). The reference is 238CWK050416. So 2 Sundays ago in morning before 10 am a gentleman calls me to say he would like to come and adress the fault to which I oblige after making it clear that I consider Sunday morning quite an inconsiderate time especially without adequate notice of telkom's intention. To this he responds telkom only attends to faults on Sundays and new installations the rest of the week in Parklands. He arrives still before 10 telling me, he can't really help me and that my line constitution is incorrect and cannot be reconciled to what Pretoria has it recorded as. He also tells me that I am unnecessarily paying for a 4meg line since the infrastructure I am linked to is so dated that I am sharing a theoretical maximum speed of 4meg with everyone using the exchange on ringwood drive. He checks my pots filter the cabling behind the jack and leaves claiming he would be back on Monday which never happens.
Fast forward to last Saturday a young man (used my laptop to login to map.telkom.co.za as barthiqb) apparently on a Telkom training program and his father who admits he does not work for telkom arrive representing telkom to rectify my fault. These gentleman claim that they see no adsl issue from ringwood drive on my ports but admit that the cabling from my house to there is so badly corroded that when they touch it it crumbles. They further substantiate this by leaving a tone generator on my line and travel to the ringwood drive exchange only to discover multiple lines indicating the tone. This they say indicates cross talk and supports my claim of hearing other voices when we use the telephone. They also suggest that this cross talk can be caused by the badly corroded cabling they encountered whilst investigating my line fault. They try a few things including blaming my brand new router which I got from telkom 3weeks ago and plugging in theirs to no avail. In the end they give up saying the issue is "...too complicated..." and "...we get paid for each fault we resolve...but we'll come back..". Later that evening I get a call from them to ask if my line is working since they are at the central exchanged and have recreated my port and they believe the fault is resolved. I tell them it's up but I am getting a measly 700k down and 300k up. I tell them I do not consider the fault resolved and they should not close it.
I must add that after the 2 technicians left I made sure to call 10210 to ensure that it was clear that my fault was unresolved: first time spike to Mandleni (we got cut off on my faulty line but he called me back on my cell) he told me to call David Joseph at 0215527954 this was apparently the technician who first came out last Sunday: the number does not exist according to the telkom auto response lady. I then called back two more times to resolve the issue with Mandleni's instructions: got cut off speaking Zita and finally spoke to Mark who told me my fault was still open and that he had escalated my fault since it was 2weeks old.
Fast forward to Sunday morning. I wake up to an SMS on my phone stating my fault is resolved and has been closed. The first thing I do is check my router: no Internet and no sync. I immediately contact 10210 to ask (William) to please reopen my fault. He says he can't but he can open a new one. A repeat fault which he guarantees me will get attended to as quickly as if my original fault had remained open. Except that the guys who believe they resolved my issue get paid. To which William admits.
I NOW HAVE NO INTERNET!
This issue is two weeks old now. I have contacted 10210, I've used Facebook and Twitter and in every case no one is willing to commit to resolving this issue. All I get is:
"Hi Juan. Sorry for the inconvenience. We will get our team to follow up on this query for you. Thank you.^ID"
Telkom may as well get auto responders on all their support channels! Does Telkom even care?
Please just fix my line? Seriously now, I've asked this before: does Telkom as a collective go out of it's way to convolute tasks which should be run of the mill for them? Come on fixed line telecommunications are your business!
Good Day
My up to date telkom account was cancelled today. My adsl & land line disconnected and my account closed without any communication with me nor authorized by me.
Contacting the call center was a mission. Fault reporting referred the matter to billing whom referred the matter to sales. Sales informed me that they (telkom) made a mistake and i have to wait 3 weeks for the service to be restored and gave me a new order ref nr 140290195A.
This is an utter nightmare now.
Is there any competent person available that can restore my service without this ridiculous waiting period?
I work from home and require an active adsl account. Does Telkom even care to investigate this brutal mistake and bring action against the responsible party? This lack of customer service has left me completely dumbfounded? How can Telkom just cancel an account and then expect me - the customer - to wait 3 weeks for their mistake to be rectified?
My up to date telkom account was cancelled today. My adsl & land line disconnected and my account closed without any communication with me nor authorized by me.
Contacting the call center was a mission. Fault reporting referred the matter to billing whom referred the matter to sales. Sales informed me that they (telkom) made a mistake and i have to wait 3 weeks for the service to be restored and gave me a new order ref nr 140290195A.
This is an utter nightmare now.
Is there any competent person available that can restore my service without this ridiculous waiting period?
I work from home and require an active adsl account. Does Telkom even care to investigate this brutal mistake and bring action against the responsible party? This lack of customer service has left me completely dumbfounded? How can Telkom just cancel an account and then expect me - the customer - to wait 3 weeks for their mistake to be rectified?
grok
Honorary Master
Had the same issue, ended up emailing Jaqui O Sullivan who sorted me out. Escalate to the topmost person you can get hold of, the CEO preferably.
Good day
My line has been down since yesterday with no dial tone or adsl sync. Got a message this morning to say they busy with upgrade in the area. Is this just the story they give everyone to shut us up or are they actually upgrading because other people in the area don't have issue on their lines.
My line has been down since yesterday with no dial tone or adsl sync. Got a message this morning to say they busy with upgrade in the area. Is this just the story they give everyone to shut us up or are they actually upgrading because other people in the area don't have issue on their lines.