TelkomZA

blackbirdrider said:
Hi,

I am trying to cancel data portion of my telkom account as I have moved to another ISP.
I did get a ref nr on my 5th attempt to fill out the online cancellation form.
How can I get telkom to action my request?

The ref nr. I have is: TIN1856058 : 23739009

No one has called me and I have idea how to get an update on this request.
Click to expand...

One does not simply cancel Telkom services
 
I want to thank TelkomZA for fixing my line speed. Last night I messaged him/them and this evening my speed was back to normal after having issues for 2 weeks due to a cable that had to be replaced at the exchanged which was fixed to my satisfaction by yesterday.

I know that many of you have had a bad experience with Telkom, but I however have had a fairly good experience with Telkom (and I've been with them for years) except for maybe on one or two occasions. I usually report problems on Facebook and they attend to it almost immediately or the next day (even after hours).
 
Devinity said:
I want to thank TelkomZA for fixing my line speed. Last night I messaged him/them and this evening my speed was back to normal after having issues for 2 weeks due to a cable that had to be replaced at the exchanged which was fixed to my satisfaction by yesterday.

I know that many of you have had a bad experience with Telkom, but I however have had a fairly good experience with Telkom (and I've been with them for years) except for maybe on one or two occasions. I usually report problems on Facebook and they attend to it almost immediately or the next day (even after hours).
Click to expand...
[MENTION=258937]TelkomZA[/MENTION] would you please reply to my PMs as well?
 
Good day dear helkom

After ignoring everyone's advice I decided to go take out a 2 year home unlimited deal with your pathetic company.
I waited and waited then called and called finally after 21 days I was told that the installation will take place Monday the 2nd of July.
I was promised by so many of your previous customers that your company would disappoint me even after confirmation of the date and they were all 100% correct.
So my question now is when will it be convenient for your company to come and install this freaking line cause surely my convenience, time, leave day and frustration brought on by dealing with your business and call center means nothing.
My REF number is 258343581A
REF number 258343927A
yip I have two cause I eventually I went into the store after no feedback from online application.
Service number is TIN3325604
And by the way one off the sms's from you guys say I'll be pro rata billed from the 19/06/18.



Regards
 
I am VERY upset and disappointed with the nonsense i have to put up with just to convert my airtime into a Mo'nice data package. For the past month i have been taking the Mo'nice offer of 4Gb for R45 rands valid for 5 days. At first it was 4.5GB but u cut it down to 4GB. What happened to me today and the last 4 times is i buy a R50 airtime voucher which i load without problem. Then when i dial *123# and select the offer i want, it says i have insufficient funds but if i check using *188#, it shows my balance is still R50.

I make sure my data is turned off and i know i have NO subcriptions on my phone.
The ppl who come on the line when i dial 180, dont know what to do and it seems i have to wait until Telkoms system refreshes..and im told it refreshes every 24 hrs!
Today i waited for over 4 hrs before i could load my data bundle from Mo'nice.
Telkom, why did u cut the data from 4.5 GB to 4GB?
And why is your system so stupidly designed that i have to wait for so long before i can load my data?
 
I have being trying to get Telkom to cancel an ADSL service to my home for the past two, going on three months now, I lodged an application via email to the Telkom Cancellation service email box on the 7th May 2018, I received no notice of acknowledgement, on the 16th May 2018 I went into the Canal Walk Telkom walk-in centre to establish the status of my application, here I learned that the email application service was redundant and all cancellations are to be submitted via the Telkom Web Portal, this I did on the 17th May 2018, I received the following reference numbers 23402492 / 2340431 and 2340244, acknowledging receipt of the application, the site states it would take a month for the matter to be processed. On the 19th June 2018, I called Telkom on both 10210 and 10213, I received no joy as to the status of the line, my instruction was simply to have the line placed in the corporate holding pool upon cancellation, in the interim I had been told that there was an amount outstanding, with was R129.19, I was told if I settled immediately, the line would be moved within 48 hours, I settled an amount of R629.19 as the payment needed to done once again on the portal and you can ONLY pay the amount reflected on the current statement, no pro rata payments can be affected.

Many, many calls later to Telkom as well as visits to Telkom walk-in Centres have given me no joy as I still have no service, but I have received a new account for a service which no longer exists.
All I have received from the various interactions through telephone calls and visits are new Cancelation Request numbers; they are 162074172A / 258727649A / 266128685A and another reference number 2095942.
I would like to follow up on the status of my request to move my ADSL line 0215911420 into the holding pool as this matter is far to drawn out with unnecessary inconvenience to me.

Kind regards
 
Hi, [MENTION=258937]TelkomZA[/MENTION], maybe you can help me. I've been trying to cancel my service since February (Can't get decent ADSL where I moved to) and would rather wait for Fibre than install sub-standard ADSL.

I've got 3 references from your cancellation team. They can confirm the cancellation was sent through in time in February, but I got yet another invoice last month. I'm at the point of perhaps finding a lawyer to get you guys to sort this out.
Here are the reference numbers : 23057632, 23382649, 23717834 if you can help it would be appreciated...
 
Hi. I’ve been struggling for 6 months now trying to cancel my Telkom ADSL & telephone line. I am still getting billed every month. Any advice/recommendations as to whom I can contact?
I have forwarded our record of correspondence to social [MENTION=148423]Telkom[/MENTION] and hp@telkom in June. We got billed again yesterday.
Due to this “outstanding account” I was denied a home loan by FNB...
Ref# 23513396
 
Telkom really unusable this evening in Durban on ADSL and LTE.
 
Fox1 said:
Telkom really unusable this evening in Durban on ADSL and LTE.
Click to expand...

Yes it was bad last night and thought it was just me, even after a couple of router restarts it slightly improved, but not much until after a certain time then suddenly it was back full speed.

Don't know why this happens certain nights and sometimes it's fine, I use Fibre 10 meg.
 
wjbekker said:
Hi. I’ve been struggling for 6 months now trying to cancel my Telkom ADSL & telephone line. I am still getting billed every month. Any advice/recommendations as to whom I can contact?
I have forwarded our record of correspondence to social [MENTION=148423]Telkom[/MENTION] and hp@telkom in June. We got billed again yesterday.
Due to this “outstanding account” I was denied a home loan by FNB...
Ref# 23513396
Click to expand...

Just try to cancel the ADSL first, then the normal line.
 
Is Telkom still monitor this? As they do not respond on their fault line, social media etc. This is after they say all services after the outages are restored. Well I still don't receive any emails on my telkomsa account and this is via phone, web, outlook, Mozilla. May mailbox shows empty for the last 3 days. This happened twice already in the previous month. I even send emails from my other email accounts and requested official bank statements. Nothing arrived.
 
Red Plumstead said:
Is Telkom still monitor this? As they do not respond on their fault line, social media etc. This is after they say all services after the outages are restored. Well I still don't receive any emails on my telkomsa account and this is via phone, web, outlook, Mozilla. May mailbox shows empty for the last 3 days. This happened twice already in the previous month. I even send emails from my other email accounts and requested official bank statements. Nothing arrived.
Click to expand...

Same problem with my telkomsa account. Very frustrating!
 
No emails again

Well this week-end no emails again as normal. Not even spam. Moved my emails subscriptions to other providers. Now the big problem of cancelling my ADSL on Telkom systems that does not work.
 
Cancelled on 2018-08-02, still no confirmation of receipt, but I see it is listed as a dispute on the Telkom portal.

So I assume we can't do jack and hope for the best? Tried calling them, was an endless hold so hung up.
 
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