Hi all, I want to know if anybody else is suffering this absolute extortion from Vodacom. Sorry for the long rant, but need to get it all out of my system.
Been a Vodacom customer for almost 20 years. I have never, ever, ever in my life had to pay an extra R10 per month to "unlock" the "service" of being able to identify who is phoning me. Truecaller doesn't work, every single number shows up as either "hidden number" or "unknown number", even contacts that are saved on my phone. I can never identify who is calling, and irritatingly cannot block the innumerable telemarketers who call me because one cannot block an unknown number.
Asked the sales agent at Vodacom why every number comes up as unknown or hidden, answer is a shrug of the shoulders and a "go to Hillcrest branch and ask them." Hillcrest told me I had to pay the R10 extra per month, despite me never ever ever having had to pay it previously.
I was forced to move my own number to Cell C for a short period as Vodacom refused to allow me more than one contract (pls note, I now have FOUR contracts with Vodacom ...???) but my daughter's phone was always on Vodacom and we have never had the problem of not being able to identify who was calling. This is a new thing that happened when I RENEWED the contract with Vodacom and we upgraded our phones. Now, on ALL FOUR contracts that I pay for, nobody can identify who is calling.
I reported this to Vodafone as I see this is absolute extortion, and the fraud investigations unit phoned me today (I think that's where she said she's calling from). She says this R10 per month has been around for years and because I ported my number back from Cell C to Vodacom now I don't have the number identification service. I asked her to explain to me why then this is happening on my daughter's phone, which has always been a Vodacom phone and wasn't ported to or from anywhere, but the incredibly rude woman kept interrupting me and carrying on about my number being ported and the box for identifying numbers not being ticked. I've just checked an old invoice, and there is no R10 per month for this service. A bit of research shows that prepaid customers get this service for free. Why do prepaid customers get this preferential treatment? Is it because Vodacom can't dock it off their bank accounts every month? My main query is, we have had contracts for YEARS and this R10 per month thing has only raised its despicable head in the last couple of months when I RENEWED the contract.
I mean, I know Vodacom has to pony up and pay Makate, but do they have to extort money out of us in order to do it? Has anybody else heard about this R10 per month thing?
Been a Vodacom customer for almost 20 years. I have never, ever, ever in my life had to pay an extra R10 per month to "unlock" the "service" of being able to identify who is phoning me. Truecaller doesn't work, every single number shows up as either "hidden number" or "unknown number", even contacts that are saved on my phone. I can never identify who is calling, and irritatingly cannot block the innumerable telemarketers who call me because one cannot block an unknown number.
Asked the sales agent at Vodacom why every number comes up as unknown or hidden, answer is a shrug of the shoulders and a "go to Hillcrest branch and ask them." Hillcrest told me I had to pay the R10 extra per month, despite me never ever ever having had to pay it previously.
I was forced to move my own number to Cell C for a short period as Vodacom refused to allow me more than one contract (pls note, I now have FOUR contracts with Vodacom ...???) but my daughter's phone was always on Vodacom and we have never had the problem of not being able to identify who was calling. This is a new thing that happened when I RENEWED the contract with Vodacom and we upgraded our phones. Now, on ALL FOUR contracts that I pay for, nobody can identify who is calling.
I reported this to Vodafone as I see this is absolute extortion, and the fraud investigations unit phoned me today (I think that's where she said she's calling from). She says this R10 per month has been around for years and because I ported my number back from Cell C to Vodacom now I don't have the number identification service. I asked her to explain to me why then this is happening on my daughter's phone, which has always been a Vodacom phone and wasn't ported to or from anywhere, but the incredibly rude woman kept interrupting me and carrying on about my number being ported and the box for identifying numbers not being ticked. I've just checked an old invoice, and there is no R10 per month for this service. A bit of research shows that prepaid customers get this service for free. Why do prepaid customers get this preferential treatment? Is it because Vodacom can't dock it off their bank accounts every month? My main query is, we have had contracts for YEARS and this R10 per month thing has only raised its despicable head in the last couple of months when I RENEWED the contract.
I mean, I know Vodacom has to pony up and pay Makate, but do they have to extort money out of us in order to do it? Has anybody else heard about this R10 per month thing?
