Vodacom Fibre

W

WCITS

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Hi guys,

I have been trying since last week to get my Vodacom Fibre speed back to the 50mbps that I have subscribed for. When I test on the M-Lab Speedtest I get 0.6mbps, on My Broadband Speedtest I get 20mbps. Still not getting 50mbps on either site.

Video Streaming is out of the question.

I have logged calls with Vodacom to get this issue resolved and it seems my problem is more of an annoyance to them, no feedback from them for a week.

It seems cancelling a month to month contract takes 4 to 6 weeks before I can get another ISP to provide me with Internet connectivity.

Is there a way to get Vodacom to cancel this service with immediate effect ? I am so desperate I don't even care if I have to pay them another month just to have them release me from this dialup line they have me connected too immediately ?

I apologize if I sound like I am bad mouthing Vodacom, but goodness me, it seems they just don't have the ability to care for their customers anymore.

Any advice would be appreciated at this moment.
 
@WCITS - same issue. International speeds to e.g. London on a 50/25 line for download oscillate between 27 (best I have seen) and 1mbps OUCH! Have a ticket with Vodacom for about 2 weeks now but NO feedback at all and frankly don;t have time to chase.

Did you get it resolved or did you cancel?

If you cancelled, who did you move to and are they better?
 
nivaga said:
@WCITS - same issue. International speeds to e.g. London on a 50/25 line for download oscillate between 27 (best I have seen) and 1mbps OUCH! Have a ticket with Vodacom for about 2 weeks now but NO feedback at all and frankly don;t have time to chase.

Did you get it resolved or did you cancel?

If you cancelled, who did you move to and are they better?
Click to expand...

I have cancelled. At first I tried to move to CISP, but it seems they have their hands full at the moment, so I am trying Accelerit. They said I should be up soon...

@WCITS - Everyone I know that is currently using Vodacom, are struggling with local and international speeds and enough packet drops to make the internet unusable.
 
Currently on Vodacom in Durban and no such issues, Getting full line speed and no packet drops.
 
Well Vodacom eventually closed my ticket about the poor speeds for which I had called AND been told to do tests and submit screenprints to an escalation address. No feedback and no improvement. I assume this action is a take-it-or-leave it answer. Had some terrible local speeds to go with this now this week as well so will bite the bullet and cancel. No packet drops ... just massively fluctuating speeds. My 10MBPS microwave link is still more consistent.
 
... and the Saga continues :mad:

Having received confirmation of "Vodacom Fibre Cancellation Complete" on the 4th October 2019, I eventually decided to take the plunge and try a different ISP ....

.... only to be told that Frogtfoot cannot connect them because I am with Vodacom. Apparently Frogfoot will only allow the new connection once Vodacom login to the Frogfoot portal and cancel my service. :mad:

Is this just incompetence by Vodacom or a cynical attempt at keeping customers captive?

Does not really matter which ... just DON'T GO NEAR VODACOM FIBRE.
 
Does Vodacom sent out people to walk the streets trying to sign up people for fibre where it is a new product in town?
 
handyman007 said:
Does Vodacom sent out people to walk the streets trying to sign up people for fibre where it is a new product in town?
Click to expand...

They are currently doing that in my area in Durban. Vumatel have just completed the fibre install and Vox and Vodacom are the 2 operators currently marketing vigorously in the area.....
 
koogs said:
They are currently doing that in my area in Durban. Vumatel have just completed the fibre install and Vox and Vodacom are the 2 operators currently marketing vigorously in the area.....
Click to expand...
Ok thanks, was worried about giving my info to random people of the street.
 
I don't know what customer support system Vodacom has in place, but cancelling my fibre has been an absolute joke.

I took on a month-to-month promotion with Vodacom earlier this year as all ISP's competed to snatch up the ADSL migrators. The promotion being free router and free installation. I gave notice of cancellation via email at the end of September, due to moving residence. That never received a response so I phoned to confirm (pretty sure the cancellation was only action-ed at that point).

I was later sent a cancellation quote asking me to pay for router lease and ONT installation (which I confirmed on three separate occasions during the telephonic sales pitch/sign up that I would not have to pay). I responded with the terms of the promotion I agreed to and received no response. This cycle has been repeating for months now. No one seems to be reading or responding to my replies. I am just being talked at by a different support agent every few weeks. Its unreal....
 
Need some help please.

Got fibre recently in my neighbourhood, Vodacom sales agent took my ID and bank details, got an e-mail saying Fibre Order Placed - Done, Vetting - Done and Completion of Fibre build in your area - Busy. They will contact me when the installation to my house by Openserve can begin.

Now, I recently got mails from Fox, Afrihost and RSAWEB to contact them for installation.

My questions:

1. Do I already have a contract with Vodacom, or is that only after fibre is installed in my house? Can I still back out?

2. Which of the ISP would you recommend?

Thanks in advance.
 
handyman007 said:
Need some help please.

Got fibre recently in my neighbourhood, Vodacom sales agent took my ID and bank details, got an e-mail saying Fibre Order Placed - Done, Vetting - Done and Completion of Fibre build in your area - Busy. They will contact me when the installation to my house by Openserve can begin.

Now, I recently got mails from Fox, Afrihost and RSAWEB to contact them for installation.

My questions:

1. Do I already have a contract with Vodacom, or is that only after fibre is installed in my house? Can I still back out?

2. Which of the ISP would you recommend?

Thanks in advance.
Click to expand...
Try resolve this as soon as possible in order to avoid finding yourself in a contract that you didn't obligate to
 
handyman007 said:
Does Vodacom sent out people to walk the streets trying to sign up people for fibre where it is a new product in town?
Click to expand...
Yes, Frogfoot is rolling out in my area at the moment, Vodacom sent out their first bunch of flyers before the first trenching had been started, and have had both, roadside tents and door to do initiatives, running for the last 2 weeks.
 
Could I have some advise on ISP's on Frogfoot, Most of the companies I have never even heard of to be honest, and the ones I know like, Cool ideas, Afrihiost etc are not even listed. I am currently on Telkom ADSL, and am leaning towards "better the devil you know"
 
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