Vodacom Problems: Slow Throughput, trying to Connect, DNS, High Latency

[assagai]

Can both of you please try and remove the proxy setting from the APN settings on your phone and test again?

i'm not connecting through a proxy.

 

[vodacom3g]

i'm not connecting through a proxy.

OK, are you using port 25 for mail?

Maybe try and get yourself provisioned on the internetvpn apn and test with that.

I've already escalated, but lets try it so long.

 

[Peder]

nope removed proxy settings still not working on Sockets

 

[vodacom3g]

nope removed proxy settings still not working on Sockets

OK, so we've removed the proxy from the suspect list. If you can test the internetvpn APN, we can check the cache.

 

[Peder]

what must i do?

 

[assagai]

OK, so we've removed the proxy from the suspect list. If you can test the internetvpn APN, we can check the cache.

also don't know how to do that, can you explain how to set that up?
thanks.

 

[vodacom3g]

also don't know how to do that, can you explain how to set that up?
thanks.

Ok, don't worry about it for now.

 

[rabbiddog]

For the issue with not connecting to things such as email and mxit, my phone, a Gigabyte Gsmart i, connects directly to gprs using "internet" as its APN and has no issues using Mxit or Opera Mini. Also I have no issues with sending mail with mail on the internet APN on 3G.

Now on my son's phone a Sony Ericsson m600i I have the same issues as mentioned. Browsing is perfect but he cannot access anything through services like email (gmail app), mxit, or opera mini. He has tried various APN settings that should work:
wap.GPRS
internet
internet.GPRS
and various combinations with and without proxies, and with a set DNS instead of a dynamic one, and the problem stays. On another note, "internet" as an APN doesnt connect at all.

Example os settings tried:
http://www.3g.co.za/content/view/41/33/

Operator: Vodacom
Service: Internet
- APN: internet
- Pre-paid support: Yes
Service: MMS
- APN: mms.vodacom.net
- Pre-paid support: Yes
- WAP Gateway: 196.6.128.6 Port: 9201
- MMSC: http://mmsc.vodacom4me.co.za/

 

[assagai]

What about clearing the browser cache on the affected phones?

definately not the issue. i've done hard reset and even reinstalled the firmware.
this is an isp problem, works fine with my mtn sim.

 

[Peder]

Still nothing after clearing my cache!

 

[vodacom3g]

Still nothing after clearing my cache!

The engineers are busy doing traces to see if they can find the problem.

 

[Jeanmarlee]

3G Connection

Burgersfort, Limpopo
No 3G connection!!! GPRS drops to zero data transfer!!!

 

[vodacom3g]

Still nothing after clearing my cache!

Can you guys test again? Should be sorted.

 

[rabbiddog]

Can you guys test again? Should be sorted.

Thanks it working on the Sony Ericsson m600i.

 

[vodacom3g]

Thanks it working on the Sony Ericsson m600i.

Yes, it turns out the fix we got from the vendor for the Jaco Kroon SACK problem is causing some handsets problems with certain protocols.

We reverted back and the phones are now working (obviously the SACK problem will be back).

We've escalated to the vendor.

 

[rabbiddog]

Yes, it turns out the fix we got from the vendor for the Jaco Kroon SACK problem is causing some handsets problems with certain protocols.

We reverted back and the phones are now working (obviously the SACK problem will be back).

We've escalated to the vendor.

Any Idea which phones were affected by this?
I know all the changes/upgrades Vodacom have made so far have not affected the Gigabyte.

 

[vodacom3g]

Any Idea which phones were affected by this?
I know all the changes/upgrades Vodacom have made so far have not affected the Gigabyte.

No, and that's the problem and why we had to roll back.

The changes made to accommodate SACK on the Cisco firewalls obviously caused some handsets' IP stacks grief, but we've got no idea which ones they are.

At least we have three handsets from this thread to test with, so we'll now test in the lab.

This is actually a good example of the complexities one face in a multi-vendor world where inter-operability is supposed to be in the standards but is not always so in the actual products.

 

[assagai]

No, and that's the problem and why we had to roll back.

The changes made to accommodate SACK on the Cisco firewalls obviously caused some handsets' IP stacks grief, but we've got no idea which ones they are.

At least we have three handsets from this thread to test with, so we'll now test in the lab.

This is actually a good example of the complexities one face in a multi-vendor world where inter-operability is supposed to be in the standards but is not always so in the actual products.

issue resolved. had a call from Peet who diagnosed the problem.
i have to say i'm pretty impressed with the way this was handled, however i pity the average user who has no knowledge of mybroadband forums and tries to get issues like this resolved by dialing 111. I didn't even know about the 155 number until i read about it here. Vodacom needs to make this kind of info more easy to find.

great to have my email working again!

 

[Peder]

hi guys, Mine is fixed too. Peet also phoned me i was just busy then (was on my way to school)

Thanx allot v3g you helped allot!!

 

[Iam3G]

Is it just me, or is 3G crawling this evening?