Vox Telecom Fatpipe

I'm having like 5-12% packet loss tonight to local CS:GO server:

Code: 
Target Name: 155.133.238.162
         IP: 155.133.238.162
  Date/Time: 5/13/2019 7:30:41 PM - 5/13/2019 7:40:41 PM

Hop  Sent  PL%    Min     Max    Avg  Host Name / [IP]
  1   199    0   0.20    4.72   0.71  router.local [192.168.11.1]
  2   199  100      0       0      0   [-]
  3   199    0  21.27   73.33  23.91  telkom-upload-vlan-barrack-ipc.vox.co.za [41.193.121.9]
  4   199    0  21.62   62.00  24.41  vox-upload-teraco-cpt-barrack-ipc.vox.co.za [41.193.121.10]
  5   199    0  21.93   69.12  24.26  vox-b2b-pts-barrack-ipc-int.vox.co.za [209.203.1.41]
  6   199    0  22.35   70.27  24.75  41.193.120.45 [41.193.120.45]
  7   199   10  42.28   80.76  45.12  41.193.118.5 [41.193.118.5]
  8   199    6  42.17   82.97  44.62  41.193.119.42 [41.193.119.42]
  9   199    8  42.28   82.55  44.43  196-60-9-22.ixp.joburg [196.60.9.22]
 10   199    8  42.67  127.58  48.24  192.168.210.49 [192.168.210.49]
 11   199    8  42.00   69.69  43.83  155.133.238.162 [155.133.238.162]

So its somewhere between CPT -> JHB
 
Pada said:
I'm having like 5-12% packet loss tonight to local CS:GO server:

Code: 
Target Name: 155.133.238.162
         IP: 155.133.238.162
  Date/Time: 5/13/2019 7:30:41 PM - 5/13/2019 7:40:41 PM

Hop  Sent  PL%    Min     Max    Avg  Host Name / [IP]
  1   199    0   0.20    4.72   0.71  router.local [192.168.11.1]
  2   199  100      0       0      0   [-]
  3   199    0  21.27   73.33  23.91  telkom-upload-vlan-barrack-ipc.vox.co.za [41.193.121.9]
  4   199    0  21.62   62.00  24.41  vox-upload-teraco-cpt-barrack-ipc.vox.co.za [41.193.121.10]
  5   199    0  21.93   69.12  24.26  vox-b2b-pts-barrack-ipc-int.vox.co.za [209.203.1.41]
  6   199    0  22.35   70.27  24.75  41.193.120.45 [41.193.120.45]
  7   199   10  42.28   80.76  45.12  41.193.118.5 [41.193.118.5]
  8   199    6  42.17   82.97  44.62  41.193.119.42 [41.193.119.42]
  9   199    8  42.28   82.55  44.43  196-60-9-22.ixp.joburg [196.60.9.22]
10   199    8  42.67  127.58  48.24  192.168.210.49 [192.168.210.49]
11   199    8  42.00   69.69  43.83  155.133.238.162 [155.133.238.162]

So its somewhere between CPT -> JHB
Click to expand...

Exactly the same for me but I'm in Port Elizabeth. Seems to come and go though. If I do a speedtest on my 20Mbps VDSL between me and JHB I only get around 4 or 5Mbps.
 
Double ping and slow international again.
Weird one to diagnose. Talking to ISP just gets run of the mill answers - reboot router, reset port, international speeds can't be guaranteed, etc.

Ping usually averages 21 - 23 ms on speedtests.

Speedtest using myBB speedtest android app:
fb615c822f4cd445bbed23de21841183.jpg


Speedtest using myBB speedtest website on android chrome:
b11d28ef1712ea31671766a40f882a1f.jpg


Speedtest to Telkom (SAIX) in JHB using Ookla speedtest android app:
7e108717a25dfd5b9e21ded6f28498d8.jpg



traceroute to 8.8.8.8 (8.8.8.8), 30 hops max, 38 byte packets
1 * * *
2 41.193.3.101 (41.193.3.101) 19.793 ms 19.237 ms 19.572 ms
3 41.193.3.102 (41.193.3.102) 41.261 ms 43.167 ms 49.125 ms
4 196.41.12.0 (196.41.12.0) 44.227 ms 41.248 ms 45.668 ms
5 72.14.220.136 (72.14.220.136) 41.146 ms 38.196 ms 41.457 ms
6 74.125.245.193 (74.125.245.193) 42.496 ms 54.962 ms 52.243 ms
7 172.253.65.249 (172.253.65.249) 47.425 ms 172.253.65.255 (172.253.65.255) 54.035 ms 172.253.65.253 (172.253.65.253) 49.869 ms
8 google-public-dns-a.google.com (8.8.8.8) 46.844 ms 45.632 ms 43.979 ms

(Notice hope 3)

PING bras.afrihost.com (155.239.255.250): 56 data bytes
64 bytes from 155.239.255.250: seq=0 ttl=64 time=16.483 ms
64 bytes from 155.239.255.250: seq=1 ttl=64 time=16.875 ms
64 bytes from 155.239.255.250: seq=2 ttl=64 time=16.277 ms
64 bytes from 155.239.255.250: seq=3 ttl=64 time=16.186 ms
64 bytes from 155.239.255.250: seq=4 ttl=64 time=15.858 ms
64 bytes from 155.239.255.250: seq=5 ttl=64 time=16.796 ms
64 bytes from 155.239.255.250: seq=6 ttl=64 time=16.808 ms
64 bytes from 155.239.255.250: seq=7 ttl=64 time=16.945 ms
64 bytes from 155.239.255.250: seq=8 ttl=64 time=16.391 ms
64 bytes from 155.239.255.250: seq=9 ttl=64 time=16.743 ms
64 bytes from 155.239.255.250: seq=10 ttl=64 time=16.238 ms
64 bytes from 155.239.255.250: seq=11 ttl=64 time=17.058 ms
64 bytes from 155.239.255.250: seq=12 ttl=64 time=17.188 ms
64 bytes from 155.239.255.250: seq=13 ttl=64 time=17.096 ms
64 bytes from 155.239.255.250: seq=14 ttl=64 time=16.973 ms
64 bytes from 155.239.255.250: seq=15 ttl=64 time=16.841 ms
64 bytes from 155.239.255.250: seq=16 ttl=64 time=16.290 ms
64 bytes from 155.239.255.250: seq=17 ttl=64 time=16.429 ms
64 bytes from 155.239.255.250: seq=18 ttl=64 time=18.063 ms
64 bytes from 155.239.255.250: seq=19 ttl=64 time=18.930 ms

--- bras.afrihost.com ping statistics ---
20 packets transmitted, 20 packets received, 0% packet loss
round-trip min/avg/max = 15.858/16.823/18.930 ms

Mostly looks fine but the double ping on the myBB speedtest app is usually the first indication of issues and then running tracerts confirm the issue.
Normal speeds don't seem to be affected but can't steam from international sources with and without vpn.

Really a weird one.

On Afrihost - all is working perfectly.
 
Dianysis said:
...

Really a weird one.

On Afrihost - all is working perfectly.
Click to expand...
I am again having 5-12% packet loss between Western Cape & Gauteng, both on
a) VOX business fibre in Milnerton
b) VOX fatpipe ADSL in Stellenbosch

Here is a traceroute from a dedicated server at Hetzner in Centurion towards our VOX business fibre in Milnerton:
Code: 
Tue May 14 19:00:30 2019
                                                                                      Packets               Pings
 Host                                                                               Loss%   Snt   Last   Avg  Best  Wrst StDev
 1. 197.189.206.xxx                                                                  0.0%   161    1.7   3.2   0.7  83.1   6.6
 2. core-access-switch1-v4001.jnb1.host-h.net                                        0.0%   161    1.0   1.6   0.9   8.1   1.2
 3. core-router1.jnb1.host-h.net                                                     0.0%   161    0.5   1.0   0.3  23.6   2.7
 4. vox.ixp.joburg                                                                   0.0%   161    1.5   2.2   1.3  28.2   3.3
 5. 41.193.119.41                                                                    0.0%   161    1.4   1.6   1.3  14.2   1.1
 6. 41.193.118.6                                                                     2.5%   160   30.4  24.4  21.2  71.7   6.5
 7. 41.193.120.224                                                                   6.2%   160   22.4  22.5  21.5  54.1   3.9
 8. 41.193.120.109                                                                   1.2%   160   43.9  22.4  21.5  43.9   2.8
 9. 41.193.203.9                                                                     4.4%   160   22.4  22.3  22.0  22.9   0.1
10. 41.193.204.xxx                                                                   5.6%   160   22.3  22.2  21.9  22.7   0.1

I have been on a pretty long phone call last night both with VOX consumer support for my ADSL packet loss and then transfered to VOX business support for the VOX business fibre issue.
It is as if their technicians/support staff aren't capable of troubleshooting these issues OR that they know that VOX infrastructure has issues and simply aren't allowed to admit over the phone that they are aware of it!

Like the VOX consumer support reset my ADSL port and told me a *** story that since my ADSL line is with Telkom that I need to report a fault with Telkom, and he simply did not want to accept the fact that the issue is with VOX because I have 0.00% packet loss over both Axxess & WebAfrica on the same line.

Then the VOX business support was able to see packet loss towards our Mikrotik router and I guess that they're testing from Gauteng area since he said the ping was about 22ms.
He was unable to help me further, since I could not switch off both Frogfoot & VOX routers while on the call. I really don't know what additional info he would get from the LED lights or the power cycle of those devices, which I could not do since I was not on site.
His primitive Windows "tracert" command was also not able to show packetloss per hop, unlike the Linux "mtr" or PingPlotter that I'm using - which would have clearly shown that there is an issue further upstream on the VOX network and not at our location.

So yeah, I have pretty much given up on VOX support. I'll maybe try VOX business support once more if I see heavy packet loss again tomorrow while we have someone on site.
If they do not fix this issue soon, I'll have our VOX business fibre replaced with 2x consumer fibre packages that are like 4x faster each and would cost us half the price per month in total!
 
Double ping, etc, yada yada. Again.

Really wish Vox would sort this out now.

Anyone else battling at the moment?
 
WTF all my roll over data is gone on my fatpipe account? Just this months 400GB :mad:
 
I hope the guy that got my beloved promo account is loving it as much as I did.

But 100/100 fibre is so next level for me.
 
Not sure, not gonna try it either, for me on the VDSL 500GB a month was more than enough. Now that I have this :
1559408309786.png

Yeah, no need for that 400GB a month... :giggle:
 
Rouxenator said:
Not sure, not gonna try it either, for me on the VDSL 500GB a month was more than enough. Now that I have this :


Yeah, no need for that 400GB a month... :giggle:
Click to expand...


I was mainly keeping the 400GB for backup to use on my Openserve 200Mbps fibre line. Now they screwed me over. :mad:
 
Dude, Cool Ideas is the most awesome ISP I ever had.

I loved my Vox promo account and it had 1.1TB on it when I gave it away, but nothing compares to this fibre I have now. They even fixed my drive way for free after the first installed had issues with the paving.
 
Rouxenator said:
Dude, Cool Ideas is the most awesome ISP I ever had.

I loved my Vox promo account and it had 1.1TB on it when I gave it away, but nothing compares to this fibre I have now. They even fixed my drive way for free after the first installed had issues with the paving.
Click to expand...
It's the upstream provider through the contractors
 
cavedog said:
I was mainly keeping the 400GB for backup to use on my Openserve 200Mbps fibre line. Now they screwed me over. :mad:
Click to expand...
T&C applies. It roll overs for 6 months after that the Data will expire
 
Something is up at Vox, my data roll over isn't gone but my speed tops out at 14.5Mbps and my ping is double.

Edit: It's completely offline now.
 
Last edited:
Monka said:
T&C applies. It roll overs for 6 months after that the Data will expire
Click to expand...

You can accumulate 6 months roll over. So after 6 months the very first 400GB would expire and the new months 400GB will be added. It's been like that forever unless something changed. So last month I used like 500GB or so and was left with 2.25TB at midnight. New 400GB came and the 2.25TB all expired at once. No something is wrong.

bokka1 said:
Mine is also gone. Will contact them tomorrow.
Click to expand...

Yeah something is up because the whole "roll over" allocation is gone just the 400GB of the new month has been allocated.
 
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