Vox Telecom Fatpipe

Voxy said:
Good Morning Mr. Jax

Please may i ask you for a TraceRoute to local or international destination you experiencing problems with?
We are working on resolving these issues and any samples would only speed up the resolution.

Regards
Michael
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You are going to get 10 000 sample Michael. It's everybody. This morning my line is full speed, but in the evening it is dead. This has been an issue as far back as page 1. Fine during the day, but in the evenings , nothing. I can do a port reset, have full speed, 20 mins later, down to 25% of line speed.
 
Crappy speeds last night this side too. When I ran a traceroute, there was huge latency / timeouts to the Tygerberg IPC node on hop 3.
 
Drifter said:
You are going to get 10 000 sample Michael. It's everybody. This morning my line is full speed, but in the evening it is dead. This has been an issue as far back as page 1. Fine during the day, but in the evenings , nothing. I can do a port reset, have full speed, 20 mins later, down to 25% of line speed.
Click to expand...

Quoted for Truth.

@Voxy (Michael) - doing one off traceroutes are a waste of time (imo) - the issue is intermittent (yet consistent - if that makes any kind of sense) - you need to look at the logs on your side to see what's going on.
 
Last edited:
Voxy said:
Good Morning

Could you possibly PM me your details with a trace to BBC.co.uk?

Michael
Click to expand...

At the time that I posted that it was dead, nada, nothing - the router indicated that the connection had died and it would not reconnect - I connected to Axxess (backup) and 10 minutes later, reconnected to Vox without issues.
 
Good Morning All

Over the holiday period, Vox Telecom observed a marked increase in the volume of data consumed by customers enjoying on-demand Internet streaming media services such as Box Office and Netflix.

This sudden increase has caused congestion to occur at certain times of the day, when some lesser prioritised applications (e.g. Ping, bittorrent) can become slower or less responsive.

Vox is working with Telkom to increase the capacities of our various IPC as soon as possible. The vast majority of our customers, however, continue enjoying their internet service as normal.

Regards,
Michael
 
Oh lord here we go... Well at least they've admitted it's IPC congestion but ETA to fix is weeks at best I would guess, can't just turn IPC up at the drop of a hat.
 
Big props for actually admitting you are out of capacity.

Afrihost would never do that.

Please can you give us an ETA?
 
Could see from trace routes last night that the problem is definitely sitting at the IPCs, which is especially frustrating for us in the Eastern Cape as we have to often make use of 2 x IPCs before international breakout. I cannot use my internet at the moment. Streaming takes about 5 minutes to buffer 1 minute of SD video on a 20Mbps line (150GB capped Fat Pipe Vox account). I hope you fix this issue soon Vox. I'm currently having to look at your competitors for a solution as I really can't use my connection at the moment.
 
requiem said:
Big props for actually admitting you are out of capacity.

Afrihost would never do that.

Please can you give us an ETA?
Click to expand...

Good Morning Requiem

Unfortunately we cant commit to a specific ETA at present.
Ill ensure this forum is updated as progress is made.

Michael
 
ScottulusMaximus said:
Oh lord here we go... Well at least they've admitted it's IPC congestion but ETA to fix is weeks at best I would guess, can't just turn IPC up at the drop of a hat.
Click to expand...

requiem said:
Big props for actually admitting you are out of capacity.

Afrihost would never do that.

Please can you give us an ETA?
Click to expand...

This and this.

@Voxy - Thanks Michael
 
Wonder how many other ISP's were caught off guard with VOD services. Hope they get LOADS more capacity as demand is going to get more and more as people jump on the Netflix band wagon. Still doesnt explain why my line randomly drops during the day though.
 
Funny called this right after Chris left , saying over subscribed/IPC congestion call it what you want.

it's like this :

Vox - Excellent on every point - except not having a news server :)
Vox - Runs insanly good specials R150 - 100GB fat pipe with roll over people sign up for multiple accounts.
Vox - Better that deal and does a 300GB package at insane price with roll over.
Customers start complaining about capacity and worrying about if Vox over Subscribed.Gets assurance they took Telkom up on the Double IPC deal
Vox - Does the impossible and blow our socks off by giving us even more GB on our fat pipe accounts , those R150 accounts now do 150GB and 300GB accounts who know think 400GB ?
Customers notice more downtime , 1 valid being a Telkom Fibre being roasted running in a bad part of the area , Peak time latency spikes , customers having to swap ISP to play games as latency is all over the place.
Vox - Goes even more Crazy with the Deals and Christmas in internet land goes from Santa red to Vox green - they give us 12:00 to 6:00 zero-rated data.

so with no ETA on the issue? what are the options.
1. Move / Alternative account becomes the main account
2. Leave account active to roll over till IPC is increased and come back and destroy the rolled over data.
3. Ride out the storm
4. Cancel and loose all your rolled over data and a very cheap unshaped account?
5. Sell Vox account data /rent out account to cover cost of next ISP - Risk VS frustration VS reward
 
Drifter said:
Wonder how many other ISP's were caught off guard with VOD services. Hope they get LOADS more capacity as demand is going to get more and more as people jump on the Netflix band wagon. Still doesnt explain why my line randomly drops during the day though.
Click to expand...

Hi Drifter

I would suggest logging this with our support team for investigation, op PM me your details and I'll get someone to contact you.

Michael
 
Drifter said:
Wonder how many other ISP's were caught off guard with VOD services. Hope they get LOADS more capacity as demand is going to get more and more as people jump on the Netflix band wagon. Still doesnt explain why my line randomly drops during the day though.
Click to expand...

Mine has been doing the same. At night too. Highly annoying when streaming if the host doesn't account for dropped connection and the TTL causes you to start the video over again.
 
Voxy said:
Hi Drifter

I would suggest logging this with our support team for investigation, op PM me your details and I'll get someone to contact you.

Michael
Click to expand...

I have a call open with Telkom. If they find no fault, I will do that. Thanks.
 
Drifter said:
Wonder how many other ISP's were caught off guard with VOD services. Hope they get LOADS more capacity as demand is going to get more and more as people jump on the Netflix band wagon. Still doesnt explain why my line randomly drops during the day though.
Click to expand...

Didn't you say you had a lightning strike close to you that caused some issues? Hopefully Telkom finds what's wrong and your line will be even better than it used to be.
 
Voxy said:
Good Morning All

Over the holiday period, Vox Telecom observed a marked increase in the volume of data consumed by customers enjoying on-demand Internet streaming media services such as Box Office and Netflix.

This sudden increase has caused congestion to occur at certain times of the day, when some lesser prioritised applications (e.g. Ping, bittorrent) can become slower or less responsive.

Vox is working with Telkom to increase the capacities of our various IPC as soon as possible. The vast majority of our customers, however, continue enjoying their internet service as normal.

Regards,
Michael
Click to expand...

Would this also explain why there is heavy shaping on FatPipe on P2P????
Since the beginning of the month, I have not been able to use torrents for the majority of the day (sometimes 20 hours per day). Most torrents can't even connect, even if well seeded. Testing with a different ISP account on the same line, with the same torrent, reveals it is definitely a VOX issue :(
 
cortexenslaver said:
Would this also explain why there is heavy shaping on FatPipe on P2P????
Since the beginning of the month, I have not been able to use torrents for the majority of the day (sometimes 20 hours per day). Most torrents can't even connect, even if well seeded. Testing with a different ISP account on the same line, with the same torrent, reveals it is definitely a VOX issue :(
Click to expand...

Yeah bud, thats exactly what he said...

This sudden increase has caused congestion to occur at certain times of the day, when some lesser prioritised applications (e.g. Ping, bittorrent) can become slower or less responsive.
Click to expand...
 
cortexenslaver said:
Thanks... got that, but needed confirmation that they are SHAPING. "Prioritised" is not necessarily the same thing ;)

Also, in my case it is not "less responsive", it's pretty much DEAD :(
Click to expand...

P2P I can understand. But even streaming is effected because of the volumes at the IPCs. QoS is being implemented to lower prioritize P2P protocols but unfortunately it is not enough to curb the increased demand on their network :( So can really believe P2P is pretty much dead at the moment. If only the Netflix free trial was 7 days and not 30 :P
 
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