Web Africa Home Uncapped Feedback

WAJeff said:
We do have a test account, however it's only a 3GB trial - we don't offer Uncapped test accounts just yet.



Agree 100% that things haven't looked the same, and we're already doing something about this.
The feedback seen online has already been fed back into the company to make a strategic decision on what to do next. Trust me when I say this, that we're very much aware of the feedback everywhere and we're doing a lot about it.
Click to expand...
...if i look at THIS chart, it seems like a TELKOM fault, as EVERY ISP had an increase in complains...this doesn't make sense that suddenly ALL isp's are getting bad simultaneously...
 
WAJeff said:
We do have a test account, however it's only a 3GB trial - we don't offer Uncapped test accounts just yet.

S1jR1.png


Agree 100% that things haven't looked the same, and we're already doing something about this.
The feedback seen online has already been fed back into the company to make a strategic decision on what to do next. Trust me when I say this, that we're very much aware of the feedback everywhere and we're doing a lot about it.
Click to expand...
...if i look at THIS chart, it seems like a TELKOM fault, as EVERY ISP (more or less) had an increase in complains...this doesn't make sense that suddenly ALL isp's are getting bad simultaneously...
 
I've read a few post and came up with the conclusion that I should choose MWeb uncapped over WebAfrica Uncapped.. Am I correct in saying this?
 
Ritalin-Boy said:
I've read a few post and came up with the conclusion that I should choose MWeb uncapped over WebAfrica Uncapped.. Am I correct in saying this?
Click to expand...

I'd advise you to get a trial from Mweb. I'm finishing with WebAfrica at the end of the month - wasn't happy with the service I received, but Mweb also has its problems.

Follow the Mweb Feedback thread for a while and have a look. Here
 
Friedpet said:
I'd advise you to get a trial from Mweb. I'm finishing with WebAfrica at the end of the month - wasn't happy with the service I received, but Mweb also has its problems.

Follow the Mweb Feedback thread for a while and have a look. Here
Click to expand...

Thanks! I'll have a look
 
Hecate said:
Latency still high this side although its not as bad as it was earlier.

Code: 
Tracing route to mybroadband.co.za [41.203.21.137]
over a maximum of 30 hops:

  1    12 ms    11 ms    11 ms  wblv-ip-esr-4.ipnet.wa.co.za [41.185.84.1]
  2    12 ms    13 ms    26 ms  wnls-ipc1-vl-105.wa.co.za [196.220.59.250]
  3    20 ms    12 ms    12 ms  wnls-cr1-vl-801.wa.co.za [41.185.0.67]
  4   102 ms   106 ms   125 ms  wbs-ip-hsll-1-vl-102.telkom-ipnet.co.za [196.220.59.230]
  5   154 ms   113 ms    93 ms  196.43.11.234
  6    77 ms    77 ms    77 ms  196.43.25.206
  7   157 ms   149 ms   142 ms  mtn-gw.telkom-ipnet.co.za [196.25.165.198]
  8   167 ms   171 ms   161 ms  tb-cr-1.za--tb-pr-1.za-a.mtnns.net [196.44.18.140]
  9     *       87 ms   141 ms  ct-cr-2.za--tb-cr-1.za.mtnns.net [196.44.31.134]
 10   153 ms     *      150 ms  rb-cr-1.za--ct-cr-1.za.mtnns.net [196.44.31.128]
 11   178 ms   130 ms   119 ms  196.44.31.97
 12   135 ms   125 ms   129 ms  ge11-0-0.gw2.jnb6.za.mtnbusiness.net [196.30.1.22]
 13   151 ms   161 ms   118 ms  vlan9.hr3.jnb6.za.mtnbusiness.net [196.30.156.136]
 14   210 ms   185 ms   161 ms  core-router1.jnb2.host-h.net [196.30.213.108]
 15   172 ms   156 ms   200 ms  41.72.136.53
 16   105 ms   112 ms   107 ms  mybroadband.co.za [41.203.21.137]
Click to expand...

:D Not BAD

YOU know ... my brothers girlfriends mother uses MWEB 1 Mb/s UnCapped UNSHAPED and i got there on weekends to chill and hang with my friend james ******


i play on international XXL-Gamers.net (Condition ZERO) and they GET brillant service from MWEB

WebAfrica home uncapped ( all i can say is you must actually watch the business class uncapped promo add on youtube)

malema ( SHUT UP or do you want to get suspended from the plane :D
 
Had a good experience last night. Played LoL with no problems:)

Interesting to note, that even though downloads are slow, Windows updated at full speed. My network meter is like table mountain after windows updated :D

TableMountain.jpg
 
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There is defnilty a problem in the usage panel.

I was over (actually ON) 11.32 Gig threshold 3 days ago. So I switched over to another account. For 3 days I haven't downloaded anything from WA.

I'm still on 10Gig usage/threshold .. (yesterday it said the said same thing). For 3 days nothing no downloads but yet I still show 10Gig ... WTF (How is it possible to hit 11Gig threshold and 3 days later still be on 10Gig threshold with no usage?)

I'll upload a pic in 2 secs

:Edit:
http://mybroadband.co.za/vb/attachment.php?attachmentid=14555&d=1338478592

Edit x2:
Is there anyway how I can identify my 0-6am usage from other usage? I don't trust the usage panel at all.

Edit x3: This is on UNCAPPED account.
 
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TelkomUseless said:
There is defnilty a problem in the usage panel.

I was over (actually ON) 11.32 Gig 3 days ago. So I switched over to another account. For 3 days I haven't downloaded anything from WA.

I'm still on 10Gig usage.. (yesterday it said the said same thing). For 3 days nothing no downloads but yet I still show 10Gig... WTF (How is it possible to hit 11Gig and 3 days later still be on 10Gig with no usage?)

I'll upload a pic in 2 secs

:Edit:
http://mybroadband.co.za/vb/attachment.php?attachmentid=14555&d=1338478592

Edit x2:
Is there anyway how I can identify my 0-6am usage from other usage? I don't trust the usage panel at all.
Click to expand...

When you "switch" accounts...do you mean from 1 ISP to another? If that is the case, then obviously you havnt used WA data and will still have it...unless i'm understanding you wrong here? :wtf:
 
Robin Hood said:
When you "switch" accounts...do you mean from 1 ISP to another? If that is the case, then obviously you havnt used WA data and will still have it...unless i'm understanding you wrong here? :wtf:
Click to expand...

Yip, I used another ISP account. So there is squat WA usage . This is on the UNCAPPED account. I hit my threshold of 11Gig. Then stopped using WA account for 3 days. But my usage/Threshold sits on 10Gig (should be less according to me). If you download too much you hit your threshold right. So I hit my threshold... stop downloading (so my usage should decrease) . But it sits on 10Gig the whole time.

Edit: Sorry, in my haste I didn't specify I was talking about threshold on uncapped account. Added it.
 
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TelkomUseless said:
Yip, I used another ISP account. So there is squat WA usage . This is on the UNCAPPED account. I hit my threshold of 11Gig. Then stopped using WA account for 3 days. But my usage/Threshold sits on 10Gig (should be less according to me). If you download too much you hit your threshold right. So I hit my threshold... stop downloading (so my usage should decrease) . But it sits on 10Gig the whole time.

Edit: Sorry, in my haste I didn't specify I was talking about threshold on uncapped account. Added it.
Click to expand...

aaa...ok...see what you mean. I saw THIS thread...dunno if it might answer your question...as i see this has been a question raised and "sorta" answered in JAN 2012 ---> http://forums.webafrica.co.za/showthread.php/7154-API-Home-Uncapped-Threshold

Here is another OLD thread...dunno if this might mean something, although this is not WA...
---> http://mybroadband.co.za/vb/showthread.php/93195-IS-Uncapped-Express-Threshold-how-does-it-work
 
Last edited:
Still on 10.35 GB Threshold... WTF (I download 1.5 Gig this morning (1am-5am). But still on 10.35Gig ... something is wrong.
 
Crowley said:
Is it your 6 hour or 7 day usage?
Click to expand...

This type of statement makes me even more happy with MWeb uncapped. I do not have to bother about this micro management, painful control measures. I just leave it up to them to control - so much easier :)
 
Ok.WA phoned me just now. Looks like the "bug" was that I was over 11 Gig by far (could be).. and it wasn't showing the full bandwith used. So now it's calculating from the actual amount used instead of the 11Gig. (Which makes sense)

Thanks WA.
 
Can I trouble anyone on an 384 Kb line to just do a couple of speed tests? Just curious of what speeds I should expect when I'n not throttled.
 
how would you guys rate a 4mg uncapped adsl line for xbox live. Want a 4mg uncapped line due to i download a lot but also wanna game on it
 
Surely your preventative measures would kick in long before a user could "abuse" your service?
Click to expand...

We've asked this question a million times, but the WA reps always simply ignore it.

Look at the rolling window as more of a punishment system than a system to prevent the network exceeding its capacity.
 
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