Web Africa Home Uncapped Feedback

Spizz said:
Bye bye WA.

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Hi Spizz,

Not good to hear you have decided to leave us. Has our support not tried to assist in getting this matter resolved?

Also can you PM me your customer code so I can take a look at the notes and feedback on the account.
 
Hi Guys, can anyone provide feedback on their pings gaming online such as, Battlefield 3 and Dota 2, SA servers.

JHB based preferred.

thanks alot
 
WAJustinW said:
Hi Spizz,

Not good to hear you have decided to leave us. Has our support not tried to assist in getting this matter resolved?

Also can you PM me your customer code so I can take a look at the notes and feedback on the account.
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Sorry Justin, I have no interest in troubleshooting my connection, I only have an interest in using what I've paid for.

I had planned to watch Game of Thrones last night and started the 400mb download about 5pm. It still hadn't finished when I went to bed at 10.30.

Nah, I'll gladly pay your month cancellation just to get rid of IS.
 
Spizz said:
Sorry Justin, I have no interest in troubleshooting my connection, I only have an interest in using what I've paid for.

I had planned to watch Game of Thrones last night and started the 400mb download about 5pm. It still hadn't finished when I went to bed at 10.30.

Nah, I'll gladly pay your month cancellation just to get rid of IS.
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Hi Spizz,

I would really like to take a look into this myself to see why our ADSL team could not get things resolved. We don't want customers to leave us on a negative note and know you have already decided to leave us but if you could PM me your adsl username or customer code I can take a quick look.
 
I am currently getting 512k download on my 4meg uncapped home. Moved from Afrihost because of their nonsense. I hope there is an issue at the moment and that this isn't another ISP going to pot. I have been on holiday for 1 week with no data being used and I am currently on green five stars.

Anybody else experiencing slow connection today?
 
molesza said:
I am currently getting 512k download on my 4meg uncapped home. Moved from Afrihost because of their nonsense. I hope there is an issue at the moment and that this isn't another ISP going to pot. I have been on holiday for 1 week with no data being used and I am currently on green five stars.

Anybody else experiencing slow connection today?
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Hi Molesza,

If you on 5 stars your connection is completely unthrottled so it should be flying. Could be something else like line or exchange. PM me your account details as well as speedtest and trace route results (local and international) so I can take a look.
 
Pretty sweet, had a 40+80 gig capped account since the start of the month and when it ran out I upgraded to home uncapped. Looks very good so far!
2014-10-14_075338.jpg
 
I am considering a move from my existing ISP. Was with Axxess 8 years (when they were still on IS backbone), before takeover and they started throttling us to hell and gone, obviously left them. Was very happy with the whole linespeed issue at that time, actually I had better linespeed then at 2mbs than I later had on 4 mbs. WA one of ISP's recommended to me on another thread. Am concerned about the whole management of shaping not being very clear - generally I think it is one of the concerns these days with all the ISP's. I am happy with shaping of downloads/p2p during the day. But I get the idea everything gets throttled if you get to a certain star rating. Earlier in the thread star rating is based on percentage of use of p2p/downloads. Effectively if I understand WA correctly is that if I do MORE streaming and general browsing I will then get better star rating as my percentage of use for p2p will be lower. Alternatively I have looked at capped packages, but in different threads i have read even they get shaped and is not true unshaped. The way they are structured is also not really suitable to me.
 
Hey guys. I can't decide between the Home or Business package. R400 difference tho, so im kinda leaning towards the home package ☺. Im not a heavy downloader, i average between 100-150gb a month..... suggestions?
 
fiekz79 said:
Hey guys. I can't decide between the Home or Business package. R400 difference tho, so im kinda leaning towards the home package ☺. Im not a heavy downloader, i average between 100-150gb a month..... suggestions?
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Try home and if it is giving hassles, then upgrade to business.

Why don't you go the capped route? https://www.webafrica.co.za/home/adsl/

You could - for R 199 - get 60 daytime gigs + 120 DL+ gigs which would give you 180 gigs which is way above you usual needs
 
Rouxenator said:
I had a 40+80 capped account and then upgraded to uncapped, so the first 120gb does not count.
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oh ok. I was so confused. :wtf:

I'm still in two minds about keeping my UNCAPPED account with WA.

I love the fact that surfing, email and streaming (somewhat) still works whilst in 3 stars.

But my speeds only pick up after 12am during the week, meaning if I want to do some online gaming during the 'peak' period, it's doesn't work very well. I can't play Destiny as I loose connection to the servers. I thought online gaming should still work while on 3 stars. So no gaming during the week PERIOD! Which kinda sucks donkey balls. I thought maybe after 6pm it would improve seeing that most businesses close at 5pm but nothing.

I download around an average of 5GB between 6am and 9am during the week. I queue everything else from 12am to 6am.

I could maybe use under 20GB per weekend.

I have used 84GB since the start of the month. Only opened my account 1 Oct 2014.

Is this normal? Getting speeds of 40kbps on a 4MB line for the whole day until after 12am.

So I need to way my options now and see where to go from here on out.
 
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