Web Squad ISP

DrJohnZoidberg

Honorary Master
Joined
Jul 24, 2006
Messages
23,995
2e349fd07b501e805fad69846dfea951.jpg

And I’ll take one!
cries in Octotel
 

Seeyou

Expert Member
Joined
May 1, 2007
Messages
2,705
Seeing some weird loss / high latency to servers this morning @websquadza

Code:
|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                             192.168.1.1 -    0 |   21 |   21 |    0 |    0 |    3 |    0 |
|             core.as-01.cp1.za.ws.net.za -   16 |   13 |   11 |    0 |    0 |    1 |    0 |
|                            100.99.197.1 -    6 |   17 |   16 |    0 |    1 |    7 |    0 |
|           165-69-148-197.as37497.za.net -    6 |   17 |   16 |    0 |    1 |    5 |    1 |
|           162-68-148-197.as37497.za.net -   16 |   13 |   11 |    0 |    1 |    4 |    1 |
|            14-71-148-197.as37497.za.net -    8 |   13 |   12 |  143 |  143 |  146 |  146 |
|           5-1-8.ear4.London2.Level3.net -   50 |    6 |    3 |    0 |  145 |  148 |  145 |
|  ae-2-3207.edge6.Dusseldorf1.Level3.net -    6 |   17 |   16 |  154 |  156 |  163 |  155 |
|SERVERS.COM.edge6.Dusseldorf1.Level3.net -   17 |   12 |   10 |  237 |  237 |  239 |  237 |
|                          188.42.168.223 -    6 |   17 |   16 |  222 |  232 |  242 |  222 |
|                            188.42.41.54 -    6 |   17 |   16 |  236 |  237 |  240 |  237 |
|________________________________________________|______|______|______|______|______|______|
   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
 

websquadza

WebSquad
Company Rep
Joined
Mar 26, 2018
Messages
3,322
Seeing some weird loss / high latency to servers this morning @websquadza

Code:
|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                             192.168.1.1 -    0 |   21 |   21 |    0 |    0 |    3 |    0 |
|             core.as-01.cp1.za.ws.net.za -   16 |   13 |   11 |    0 |    0 |    1 |    0 |
|                            100.99.197.1 -    6 |   17 |   16 |    0 |    1 |    7 |    0 |
|           165-69-148-197.as37497.za.net -    6 |   17 |   16 |    0 |    1 |    5 |    1 |
|           162-68-148-197.as37497.za.net -   16 |   13 |   11 |    0 |    1 |    4 |    1 |
|            14-71-148-197.as37497.za.net -    8 |   13 |   12 |  143 |  143 |  146 |  146 |
|           5-1-8.ear4.London2.Level3.net -   50 |    6 |    3 |    0 |  145 |  148 |  145 |
|  ae-2-3207.edge6.Dusseldorf1.Level3.net -    6 |   17 |   16 |  154 |  156 |  163 |  155 |
|SERVERS.COM.edge6.Dusseldorf1.Level3.net -   17 |   12 |   10 |  237 |  237 |  239 |  237 |
|                          188.42.168.223 -    6 |   17 |   16 |  222 |  232 |  242 |  222 |
|                            188.42.41.54 -    6 |   17 |   16 |  236 |  237 |  240 |  237 |
|________________________________________________|______|______|______|______|______|______|
   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

That looks like it’s starting on the first hop- Octotel. Not surprised. Saw the same on their strand vlan last night. Please send these in a ticket so we can escalate.
 

Seeyou

Expert Member
Joined
May 1, 2007
Messages
2,705
That looks like it’s starting on the first hop- Octotel. Not surprised. Saw the same on their strand vlan last night. Please send these in a ticket so we can escalate.

PL seems to have disappeared, will keep an eye on that. Latency is still extremely high for Germany though.
 

Seeyou

Expert Member
Joined
May 1, 2007
Messages
2,705
@websquadza - news-eu.newshosting.com, this is in the Netherlands, getting almost 300ms to it all of a sudden which is affecting download speeds. Was flying a couple of days ago.

Several examples of IP's like this if you need more.

This is still an issue btw.
 

websquadza

WebSquad
Company Rep
Joined
Mar 26, 2018
Messages
3,322
This is still an issue btw.

Still working on this. Without a reverse trace from these servers, we’re left trying to figure out why the return path has some extra meat on it. Remember forward and reverse paths aren’t always the same. Forward paths on our side seem clear. Chatting to upstreams at the moment.
 

Tokolosk

Well-Known Member
Joined
Aug 26, 2016
Messages
306
Anyone else having trouble getting to their account on my.websquad? The website forces us to choose two factor authentication and when enabling it asks to verify your phone ... but no code arrives. I can't access my tickets. @websquadza
 

websquadza

WebSquad
Company Rep
Joined
Mar 26, 2018
Messages
3,322
Anyone else having trouble getting to their account on my.websquad? The website forces us to choose two factor authentication and when enabling it asks to verify your phone ... but no code arrives. I can't access my tickets. @websquadza

Will get our devs to check this quickly.
 

topdog

Active Member
Joined
Aug 11, 2007
Messages
78
Still working on this. Without a reverse trace from these servers, we’re left trying to figure out why the return path has some extra meat on it. Remember forward and reverse paths aren’t always the same. Forward paths on our side seem clear. Chatting to upstreams at the moment.
@websquadza
I have sent you the forward and reverse traceroutes via PM.
 

JustAnotherSouthAfrican

Well-Known Member
Joined
Oct 21, 2017
Messages
158
@websquadza A bit early but thought I might as well ask, when the Vumatel upgrades come into play on July 1st, will I have to hit my CPE with a restart to get the new upload speed for the gigabit package?
 

Gimli_

Senior Member
Joined
Feb 8, 2005
Messages
945
With regards to second factor authentication the following will help a great deal:

- increase the session time out limit, before requiring another login.
- require 2FA to be valid for a browser for at least a few weeks. e.g. My Gmail doesn't require me to 2FA everytime I log in
 

Seeyou

Expert Member
Joined
May 1, 2007
Messages
2,705
Can't seem to load netflix via browser at the moment. Just me?

Code:
|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                             192.168.1.1 -    0 |   11 |   11 |    0 |    0 |    0 |    0 |
|             core.as-01.cp1.za.ws.net.za -    0 |   11 |   11 |    0 |    0 |    1 |    0 |
|                            100.99.197.1 -    0 |   11 |   11 |    0 |    0 |    1 |    1 |
|        core.pe-xe-ix01.cp1.za.ws.net.za -    0 |   11 |   11 |    0 |    0 |    1 |    0 |
|                          196.10.140.105 -    0 |   11 |   11 |    0 |    0 |    1 |    1 |
|                             52.93.57.24 -    0 |   11 |   11 |    1 |    3 |    8 |    1 |
|                             52.93.57.37 -    0 |   11 |   11 |    1 |    1 |    3 |    1 |
|                            52.93.134.66 -    0 |   11 |   11 |  153 |  154 |  162 |  153 |
|                           52.93.134.189 -    0 |   11 |   11 |  153 |  153 |  159 |  153 |
|                           54.239.44.121 -    0 |   11 |   11 |  157 |  158 |  170 |  158 |
|                   No response from host -  100 |    2 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |    2 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |    2 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |    2 |    0 |    0 |    0 |    0 |    0 |
|                         150.222.250.154 -    0 |   11 |   11 |  157 |  157 |  162 |  158 |
|                   No response from host -  100 |    2 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |    2 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |    2 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |    2 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |    2 |    0 |    0 |    0 |    0 |    0 |
|________________________________________________|______|______|______|______|______|______|
   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
 

Fcon_Vpro

Expert Member
Joined
Oct 9, 2007
Messages
2,025
With regards to second factor authentication the following will help a great deal:

- increase the session time out limit, before requiring another login.
- require 2FA to be valid for a browser for at least a few weeks. e.g. My Gmail doesn't require me to 2FA everytime I log in
Agreed. The remember me function doesn't work either.
 

JustAnotherSouthAfrican

Well-Known Member
Joined
Oct 21, 2017
Messages
158
Can't seem to load netflix via browser at the moment. Just me?

Code:
|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                             192.168.1.1 -    0 |   11 |   11 |    0 |    0 |    0 |    0 |
|             core.as-01.cp1.za.ws.net.za -    0 |   11 |   11 |    0 |    0 |    1 |    0 |
|                            100.99.197.1 -    0 |   11 |   11 |    0 |    0 |    1 |    1 |
|        core.pe-xe-ix01.cp1.za.ws.net.za -    0 |   11 |   11 |    0 |    0 |    1 |    0 |
|                          196.10.140.105 -    0 |   11 |   11 |    0 |    0 |    1 |    1 |
|                             52.93.57.24 -    0 |   11 |   11 |    1 |    3 |    8 |    1 |
|                             52.93.57.37 -    0 |   11 |   11 |    1 |    1 |    3 |    1 |
|                            52.93.134.66 -    0 |   11 |   11 |  153 |  154 |  162 |  153 |
|                           52.93.134.189 -    0 |   11 |   11 |  153 |  153 |  159 |  153 |
|                           54.239.44.121 -    0 |   11 |   11 |  157 |  158 |  170 |  158 |
|                   No response from host -  100 |    2 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |    2 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |    2 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |    2 |    0 |    0 |    0 |    0 |    0 |
|                         150.222.250.154 -    0 |   11 |   11 |  157 |  157 |  162 |  158 |
|                   No response from host -  100 |    2 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |    2 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |    2 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |    2 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |    2 |    0 |    0 |    0 |    0 |    0 |
|________________________________________________|______|______|______|______|______|______|
   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

No issues my side, and my trace returns the same as what you're getting.
 

websquadza

WebSquad
Company Rep
Joined
Mar 26, 2018
Messages
3,322
Can't seem to load netflix via browser at the moment. Just me?

Code:
|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                             192.168.1.1 -    0 |   11 |   11 |    0 |    0 |    0 |    0 |
|             core.as-01.cp1.za.ws.net.za -    0 |   11 |   11 |    0 |    0 |    1 |    0 |
|                            100.99.197.1 -    0 |   11 |   11 |    0 |    0 |    1 |    1 |
|        core.pe-xe-ix01.cp1.za.ws.net.za -    0 |   11 |   11 |    0 |    0 |    1 |    0 |
|                          196.10.140.105 -    0 |   11 |   11 |    0 |    0 |    1 |    1 |
|                             52.93.57.24 -    0 |   11 |   11 |    1 |    3 |    8 |    1 |
|                             52.93.57.37 -    0 |   11 |   11 |    1 |    1 |    3 |    1 |
|                            52.93.134.66 -    0 |   11 |   11 |  153 |  154 |  162 |  153 |
|                           52.93.134.189 -    0 |   11 |   11 |  153 |  153 |  159 |  153 |
|                           54.239.44.121 -    0 |   11 |   11 |  157 |  158 |  170 |  158 |
|                   No response from host -  100 |    2 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |    2 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |    2 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |    2 |    0 |    0 |    0 |    0 |    0 |
|                         150.222.250.154 -    0 |   11 |   11 |  157 |  157 |  162 |  158 |
|                   No response from host -  100 |    2 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |    2 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |    2 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |    2 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |    2 |    0 |    0 |    0 |    0 |    0 |
|________________________________________________|______|______|______|______|______|______|
   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

Looks like an AWS thing; 150.222.250.154 is well into their network and the rest of the traces on the netflix network are usually non-responsive; could have been a dead host and stale DNS record.
 

Bionic

Expert Member
Joined
Nov 15, 2009
Messages
1,075
@websquadza Still struggling with streaming to this location. The latency has gone up. Was never like this a month ago.
 

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