Web Squad ISP

Seeyou

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May 1, 2007
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2,380
@websquadza International absolutely crawling for me at the moment. NNTP doing 16MB/sec max. Speedtest looking abysmal. You guys working on anything over there? Same thing that happened yesterday until it resolved later in the day:

 

Krazee

Member
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Nov 28, 2019
Messages
28
This is looking bad again. Can you see any obvious packet loss on a MTR? It should show with this kind of iperf loss?
It's very infrequent , on an MTR it'll just show up as 1-2% packet loss on the last hop, I just got lucky on this iperf , but after 8pm it calmed down a bit, did you reset my PPPoE? , as my line died at 8pm?

The loss seems to stop at 12am to 4am , but while doing international tests at that time , my speeds are still horrible

Is this something of concern? , I see this at all times of the day now, when doing a iperf , I can also feel something similar in games

iperf3 -4 -V -R -t 10 -O 3 -u -b 10M -l 1440 -c iperf.jb1.napafrica.net
Starting Test: protocol: UDP, 1 streams, 1440 byte blocks, omitting 3 seconds, 10 second test, tos 0
[ ID] Interval Transfer Bitrate Jitter Lost/Total Datagrams
[ 5] 0.00-1.00 sec 1.24 MBytes 10.4 Mbits/sec 0.193 ms 0/903 (0%) (omitted)
[ 5] 1.00-2.00 sec 1.19 MBytes 10.0 Mbits/sec 0.084 ms 0/869 (0%) (omitted)
[ 5] 2.00-3.00 sec 1.19 MBytes 10.0 Mbits/sec 0.093 ms 0/868 (0%) (omitted)
[ 5] 0.00-1.01 sec 1.18 MBytes 9.80 Mbits/sec 0.120 ms 0/857 (0%)
[ 5] 1.01-2.00 sec 1.21 MBytes 10.2 Mbits/sec 0.118 ms 0/880 (0%)
[ 5] 2.00-3.00 sec 1.19 MBytes 10.0 Mbits/sec 0.093 ms 0/868 (0%)
[ 5] 3.00-4.00 sec 1.19 MBytes 10.0 Mbits/sec 0.201 ms 0/869 (0%)
[ 5] 4.00-5.00 sec 1.19 MBytes 10.0 Mbits/sec 0.117 ms 0/868 (0%)
[ 5] 5.00-6.00 sec 1.19 MBytes 10.0 Mbits/sec 0.113 ms 0/868 (0%)
[ 5] 6.00-7.00 sec 1.19 MBytes 10.0 Mbits/sec 0.084 ms 0/868 (0%)
*****[ 5] 7.00-8.00 sec 1.08 MBytes 9.06 Mbits/sec 2.556 ms 81/867 (9.3%)*****
[ 5] 8.00-9.00 sec 1.19 MBytes 10.0 Mbits/sec 0.205 ms 0/869 (0%)
[ 5] 9.00-10.00 sec 1.19 MBytes 10.0 Mbits/sec 1.073 ms 0/866 (0%)
- - - - - - - - - - - - - - - - - - - - - - - - -
Test Complete. Summary Results:
[ ID] Interval Transfer Bitrate Jitter Lost/Total Datagrams
[ 5] 0.00-10.04 sec 12.0 MBytes 10.0 Mbits/sec 0.000 ms 0/8682 (0%) sender
[SUM] 0.0-10.0 sec 98 datagrams received out-of-order
[ 5] 0.00-10.00 sec 11.8 MBytes 9.91 Mbits/sec 1.073 ms 81/8680 (0.93%) receiver

iperf Done.
 

Seeyou

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Messages
2,380
@websquadza International absolutely crawling for me at the moment. NNTP doing 16MB/sec max. Speedtest looking abysmal. You guys working on anything over there? Same thing that happened yesterday until it resolved later in the day:


@websquadza - not getting any joy from support, and my international is still below 200mbps levels, nevermind 1gbps. Definitely something your side as local is fine and I have no packet loss:

 

websquadza

WebSquad
Company Rep
Joined
Mar 26, 2018
Messages
2,592
@websquadza - not getting any joy from support, and my international is still below 200mbps levels, nevermind 1gbps. Definitely something your side as local is fine and I have no packet loss:


The team is doing their job correctly and investigating your issue. Please give them a little patience; this is not an outage and the respective engineer will attend to this issue in due course. I have checked on the ticket and it’s being attended to.
 

websquadza

WebSquad
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Mar 26, 2018
Messages
2,592
It's very infrequent , on an MTR it'll just show up as 1-2% packet loss on the last hop, I just got lucky on this iperf , but after 8pm it calmed down a bit, did you reset my PPPoE? , as my line died at 8pm?

The loss seems to stop at 12am to 4am , but while doing international tests at that time , my speeds are still horrible

Is this something of concern? , I see this at all times of the day now, when doing a iperf , I can also feel something similar in games

iperf3 -4 -V -R -t 10 -O 3 -u -b 10M -l 1440 -c iperf.jb1.napafrica.net
Starting Test: protocol: UDP, 1 streams, 1440 byte blocks, omitting 3 seconds, 10 second test, tos 0
[ ID] Interval Transfer Bitrate Jitter Lost/Total Datagrams
[ 5] 0.00-1.00 sec 1.24 MBytes 10.4 Mbits/sec 0.193 ms 0/903 (0%) (omitted)
[ 5] 1.00-2.00 sec 1.19 MBytes 10.0 Mbits/sec 0.084 ms 0/869 (0%) (omitted)
[ 5] 2.00-3.00 sec 1.19 MBytes 10.0 Mbits/sec 0.093 ms 0/868 (0%) (omitted)
[ 5] 0.00-1.01 sec 1.18 MBytes 9.80 Mbits/sec 0.120 ms 0/857 (0%)
[ 5] 1.01-2.00 sec 1.21 MBytes 10.2 Mbits/sec 0.118 ms 0/880 (0%)
[ 5] 2.00-3.00 sec 1.19 MBytes 10.0 Mbits/sec 0.093 ms 0/868 (0%)
[ 5] 3.00-4.00 sec 1.19 MBytes 10.0 Mbits/sec 0.201 ms 0/869 (0%)
[ 5] 4.00-5.00 sec 1.19 MBytes 10.0 Mbits/sec 0.117 ms 0/868 (0%)
[ 5] 5.00-6.00 sec 1.19 MBytes 10.0 Mbits/sec 0.113 ms 0/868 (0%)
[ 5] 6.00-7.00 sec 1.19 MBytes 10.0 Mbits/sec 0.084 ms 0/868 (0%)
*****[ 5] 7.00-8.00 sec 1.08 MBytes 9.06 Mbits/sec 2.556 ms 81/867 (9.3%)*****
[ 5] 8.00-9.00 sec 1.19 MBytes 10.0 Mbits/sec 0.205 ms 0/869 (0%)
[ 5] 9.00-10.00 sec 1.19 MBytes 10.0 Mbits/sec 1.073 ms 0/866 (0%)
- - - - - - - - - - - - - - - - - - - - - - - - -
Test Complete. Summary Results:
[ ID] Interval Transfer Bitrate Jitter Lost/Total Datagrams
[ 5] 0.00-10.04 sec 12.0 MBytes 10.0 Mbits/sec 0.000 ms 0/8682 (0%) sender
[SUM] 0.0-10.0 sec 98 datagrams received out-of-order
[ 5] 0.00-10.00 sec 11.8 MBytes 9.91 Mbits/sec 1.073 ms 81/8680 (0.93%) receiver

iperf Done.

Thanks for the feedback here. Will respond on your ticket.
 

Seeyou

Expert Member
Joined
May 1, 2007
Messages
2,380
The team is doing their job correctly and investigating your issue. Please give them a little patience; this is not an outage and the respective engineer will attend to this issue in due course. I have checked on the ticket and it’s being attended to.

No problem, though we're now after hours so I'm guessing this isn't being resolved today? Int'l has just gotten slower, barely able to pull 16MB/sec on NNTP now. Is it just me affected by this?
 

websquadza

WebSquad
Company Rep
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Mar 26, 2018
Messages
2,592
Any feedback on this @websquadza ?

Apologies, I was offline yesterday afternooon. Followed up with the team now. Seeing some issues on the accelerator and it's been taken out of play for troubleshooting. Will update as soon as it's back up. No ETA yet.
 

Seeyou

Expert Member
Joined
May 1, 2007
Messages
2,380
Apologies, I was offline yesterday afternooon. Followed up with the team now. Seeing some issues on the accelerator and it's been taken out of play for troubleshooting. Will update as soon as it's back up. No ETA yet.

You're saying with no loss on my line the best international speed I can achieve is just over 100mbps if the accelerator is down? I don't remember this being the case in the past, Octotel not withstanding.
 

Seeyou

Expert Member
Joined
May 1, 2007
Messages
2,380
This looks pretty clear unless I'm testing incorrectly? How are my speeds so bad sans accelerator? I'll add this to the ticket.

Code:
iperf3 -V -u -p 5201 -R -c iperf.jb1.napafrica.net -O 2 -b 500M                 
iperf 3.7
Linux scifi 5.4.0-90-generic #101-Ubuntu SMP Fri Oct 15 20:00:55 UTC 2021 x86_64
Control connection MSS 1428
Setting UDP block size to 1428
Time: Wed, 01 Dec 2021 07:29:52 GMT
Connecting to host iperf.jb1.napafrica.net, port 5201
Reverse mode, remote host iperf.jb1.napafrica.net is sending
      Cookie: 5bgj2n7cjgtrfoej7rqjy5ykh3ozohkkmntv
      Target Bitrate: 500000000
[  5] local 192.168.1.254 port 56643 connected to 196.10.98.214 port 5201
Starting Test: protocol: UDP, 1 streams, 1428 byte blocks, omitting 2 seconds, 10 second test, tos 0
[ ID] Interval           Transfer     Bitrate         Jitter    Lost/Total Datagrams
[  5]   0.00-1.00   sec  58.6 MBytes   492 Mbits/sec  0.043 ms  670/43710 (1.5%)  (omitted)
[  5]   1.00-2.00   sec  59.6 MBytes   500 Mbits/sec  0.027 ms  0/43742 (0%)  (omitted)
[  5]   0.00-1.00   sec  59.6 MBytes   500 Mbits/sec  1.654 ms  37/43826 (0.084%)
[  5]   1.00-2.00   sec  59.7 MBytes   500 Mbits/sec  0.784 ms  -37/43765 (-0.085%)
[  5]   2.00-3.00   sec  59.6 MBytes   500 Mbits/sec  0.067 ms  0/43744 (0%)
[  5]   3.00-4.00   sec  59.6 MBytes   500 Mbits/sec  0.038 ms  0/43759 (0%)
[  5]   4.00-5.00   sec  59.6 MBytes   500 Mbits/sec  0.176 ms  0/43759 (0%)
[  5]   5.00-6.00   sec  59.6 MBytes   500 Mbits/sec  0.038 ms  0/43756 (0%)
[  5]   6.00-7.00   sec  59.6 MBytes   500 Mbits/sec  0.031 ms  0/43761 (0%)
[  5]   7.00-8.00   sec  59.6 MBytes   500 Mbits/sec  0.042 ms  0/43797 (0%)
[  5]   8.00-9.00   sec  59.6 MBytes   500 Mbits/sec  0.049 ms  0/43762 (0%)
[  5]   9.00-10.00  sec  59.6 MBytes   500 Mbits/sec  0.062 ms  0/43766 (0%)
- - - - - - - - - - - - - - - - - - - - - - - - -
Test Complete. Summary Results:
[ ID] Interval           Transfer     Bitrate         Jitter    Lost/Total Datagrams
[  5]   0.00-10.02  sec   597 MBytes   500 Mbits/sec  0.000 ms  0/438556 (0%)  sender
[SUM]  0.0-10.0 sec  77764 datagrams received out-of-order
[  5]   0.00-10.00  sec   596 MBytes   500 Mbits/sec  0.062 ms  0/437695 (0%)  receiver

iperf Done.
 
Last edited:

joburg_guy

Active Member
Joined
May 13, 2009
Messages
40
Quick shout-out to Karabo from support

Incredible customer service and remote support when things didn't do what they were supposed to
 

Senshi

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Joined
Mar 15, 2005
Messages
439
Getting some random connects for a few seconds (10-30 seconds) then connectivty restores.
Anyone else getting it?

Vuma Aerial Roodepoort.
 

Senshi

Well-Known Member
Joined
Mar 15, 2005
Messages
439
Appears to be okay for now. Have some MTR's running for when it happens again.
 

Krazee

Member
Joined
Nov 28, 2019
Messages
28
Getting some random connects for a few seconds (10-30 seconds) then connectivty restores.
Anyone else getting it?

Vuma Aerial Roodepoort.
All good over here , also on Vuma Aerial in Roodepoort

However my international speeds are even worse now

12406702304.png


I'm also curious on why the BNG in JHB adds 20ms to some London IP's and has a ton of jitter , getting an IP from core now , my pings are 160ish and flat.
 

websquadza

WebSquad
Company Rep
Joined
Mar 26, 2018
Messages
2,592
All good over here , also on Vuma Aerial in Roodepoort

However my international speeds are even worse now

12406702304.png


I'm also curious on why the BNG in JHB adds 20ms to some London IP's and has a ton of jitter , getting an IP from core now , my pings are 160ish and flat.

BNG won't add any latency; but could be that the inbound routes differ. Which IP are you testing to?
 

websquadza

WebSquad
Company Rep
Joined
Mar 26, 2018
Messages
2,592
Quick shout-out to Karabo from support

Incredible customer service and remote support when things didn't do what they were supposed to
Thank you for this feedback! Passed it onto him!
Looks to be drops yes, export from my router syslog:


Seeing lots of physical link drops on eth 3 and 4 in these logs; could be a bad cable? I'm assuming one of these ports connects to your ONT? Or the ONT could be restarting. Wouldn't see issues on the ethernet physical interfaces if the issue is fibre related.
My speeds aren't great either. Wondering if it's Vuma or Websquad?

12407166693.png




What line speed? these all seem stuck at about 100 Mbps? Could be related to the above eth phy issue?
 
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