Web Squad ISP

websquadza

WebSquad
Company Rep
Joined
Mar 26, 2018
Messages
2,593
Just a quick shoutout to Norah at @websquadza !

She is always so efficient, friendly and keen to assist. In this particular case she got me up and running in my new place within 15mins.

@websquadza do whatever you can to keep her (and the rest of the great team behind the scenes)! :)
Thank you for the great feedback. I’ve let Norah and the team know!
 

Nemus

Expert Member
Joined
Oct 12, 2012
Messages
1,804
How can I get hold of support? Logged a ticket yesterday and no response and the number just directs me to the portal.
 

websquadza

WebSquad
Company Rep
Joined
Mar 26, 2018
Messages
2,593
How can I get hold of support? Logged a ticket yesterday and no response and the number just directs me to the portal.

Generally only email and portal support out of hours. I’ve asked someone to look at your ticket.
 

Krazee

Member
Joined
Nov 28, 2019
Messages
28
@websquadza any update on ticket #279660

My line is utter **** right now , with bursty loss throughout , I'm also waiting on a Vumatel ISP number so I can follow up with them directly.


12397699209.png


iperf3 -4 -V -R -t 10 -O 3 -u -b 80M -l 1440 -c iperf.jb1.napafrica.net
Starting Test: protocol: UDP, 1 streams, 1440 byte blocks, omitting 3 seconds, 10 second test, tos 0
[ ID] Interval Transfer Bitrate Jitter Lost/Total Datagrams
[ 5] 0.00-1.00 sec 9.22 MBytes 77.2 Mbits/sec 0.153 ms 429/7145 (6%) (omitted)
[ 5] 1.00-2.00 sec 8.55 MBytes 71.9 Mbits/sec 0.113 ms 830/7058 (12%) (omitted)
[ 5] 2.00-3.00 sec 9.06 MBytes 76.0 Mbits/sec 0.105 ms 351/6945 (5.1%) (omitted)
[ 5] 0.00-1.00 sec 8.74 MBytes 73.3 Mbits/sec 0.165 ms 576/6942 (8.3%)
[ 5] 1.00-2.00 sec 9.31 MBytes 78.1 Mbits/sec 0.090 ms 168/6947 (2.4%)
[ 5] 2.00-3.00 sec 8.75 MBytes 73.2 Mbits/sec 0.466 ms 488/6860 (7.1%)
[ 5] 3.00-4.01 sec 8.21 MBytes 68.7 Mbits/sec 1.202 ms 894/6873 (13%)
[ 5] 4.01-5.00 sec 8.81 MBytes 74.3 Mbits/sec 0.168 ms 688/7101 (9.7%)
[ 5] 5.00-6.00 sec 8.66 MBytes 72.6 Mbits/sec 0.100 ms 640/6945 (9.2%)
[ 5] 6.00-7.00 sec 8.86 MBytes 74.3 Mbits/sec 0.852 ms 303/6755 (4.5%)
[ 5] 7.00-8.00 sec 9.31 MBytes 78.1 Mbits/sec 0.108 ms 338/7118 (4.7%)
[ 5] 8.00-9.00 sec 8.87 MBytes 74.4 Mbits/sec 0.106 ms 502/6959 (7.2%)
[ 5] 9.00-10.00 sec 9.33 MBytes 78.3 Mbits/sec 0.142 ms 147/6944 (2.1%)
- - - - - - - - - - - - - - - - - - - - - - - - -
Test Complete. Summary Results:
[ ID] Interval Transfer Bitrate Jitter Lost/Total Datagrams
[ 5] 0.00-10.05 sec 95.8 MBytes 80.0 Mbits/sec 0.000 ms 0/69457 (0%) sender
[SUM] 0.0-10.0 sec 992 datagrams received out-of-order
[ 5] 0.00-10.00 sec 88.9 MBytes 74.5 Mbits/sec 0.142 ms 4744/69444 (6.8%) receiver

iperf Done.
 

websquadza

WebSquad
Company Rep
Joined
Mar 26, 2018
Messages
2,593
@websquadza any update on ticket #279660

My line is utter **** right now , with bursty loss throughout , I'm also waiting on a Vumatel ISP number so I can follow up with them directly.


12397699209.png


iperf3 -4 -V -R -t 10 -O 3 -u -b 80M -l 1440 -c iperf.jb1.napafrica.net
Starting Test: protocol: UDP, 1 streams, 1440 byte blocks, omitting 3 seconds, 10 second test, tos 0
[ ID] Interval Transfer Bitrate Jitter Lost/Total Datagrams
[ 5] 0.00-1.00 sec 9.22 MBytes 77.2 Mbits/sec 0.153 ms 429/7145 (6%) (omitted)
[ 5] 1.00-2.00 sec 8.55 MBytes 71.9 Mbits/sec 0.113 ms 830/7058 (12%) (omitted)
[ 5] 2.00-3.00 sec 9.06 MBytes 76.0 Mbits/sec 0.105 ms 351/6945 (5.1%) (omitted)
[ 5] 0.00-1.00 sec 8.74 MBytes 73.3 Mbits/sec 0.165 ms 576/6942 (8.3%)
[ 5] 1.00-2.00 sec 9.31 MBytes 78.1 Mbits/sec 0.090 ms 168/6947 (2.4%)
[ 5] 2.00-3.00 sec 8.75 MBytes 73.2 Mbits/sec 0.466 ms 488/6860 (7.1%)
[ 5] 3.00-4.01 sec 8.21 MBytes 68.7 Mbits/sec 1.202 ms 894/6873 (13%)
[ 5] 4.01-5.00 sec 8.81 MBytes 74.3 Mbits/sec 0.168 ms 688/7101 (9.7%)
[ 5] 5.00-6.00 sec 8.66 MBytes 72.6 Mbits/sec 0.100 ms 640/6945 (9.2%)
[ 5] 6.00-7.00 sec 8.86 MBytes 74.3 Mbits/sec 0.852 ms 303/6755 (4.5%)
[ 5] 7.00-8.00 sec 9.31 MBytes 78.1 Mbits/sec 0.108 ms 338/7118 (4.7%)
[ 5] 8.00-9.00 sec 8.87 MBytes 74.4 Mbits/sec 0.106 ms 502/6959 (7.2%)
[ 5] 9.00-10.00 sec 9.33 MBytes 78.3 Mbits/sec 0.142 ms 147/6944 (2.1%)
- - - - - - - - - - - - - - - - - - - - - - - - -
Test Complete. Summary Results:
[ ID] Interval Transfer Bitrate Jitter Lost/Total Datagrams
[ 5] 0.00-10.05 sec 95.8 MBytes 80.0 Mbits/sec 0.000 ms 0/69457 (0%) sender
[SUM] 0.0-10.0 sec 992 datagrams received out-of-order
[ 5] 0.00-10.00 sec 88.9 MBytes 74.5 Mbits/sec 0.142 ms 4744/69444 (6.8%) receiver

iperf Done.

This is looking bad again. Can you see any obvious packet loss on a MTR? It should show with this kind of iperf loss?
 

websquadza

WebSquad
Company Rep
Joined
Mar 26, 2018
Messages
2,593
KZN Update: We are aware of a general issue affecting NLDs between KZN and JHB. Both routes are currently down. We are currently engaging the link vendors for an update. All KZN services will be affected.
 

websquadza

WebSquad
Company Rep
Joined
Mar 26, 2018
Messages
2,593
Yes, we're seeing major outages on our Long distance backhauls between JHB and KZN. The faults have been located, engineers are on their way to site, no ETR provided yet.

KZN Update: Services have been fully restored
 
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