Web Squad ISP

[websquadza]

Just a quick shoutout to Norah at @websquadza !

She is always so efficient, friendly and keen to assist. In this particular case she got me up and running in my new place within 15mins.

@websquadza do whatever you can to keep her (and the rest of the great team behind the scenes)!

Thank you for the great feedback. I’ve let Norah and the team know!

 

[Nemus]

How can I get hold of support? Logged a ticket yesterday and no response and the number just directs me to the portal.

 

[websquadza]

How can I get hold of support? Logged a ticket yesterday and no response and the number just directs me to the portal.

Generally only email and portal support out of hours. I’ve asked someone to look at your ticket.

 

[Nemus]

Generally only email and portal support out of hours. I’ve asked someone to look at your ticket.

Thank you very much, they’ve responded

 

[Seeyou]

Finding international speeds really slow this morning @websquadza - anything up?



Edit: Not sure if you did anything, but much improved now:

 

[Krazee]

@websquadza any update on ticket #279660

My line is utter **** right now , with bursty loss throughout , I'm also waiting on a Vumatel ISP number so I can follow up with them directly.

iperf3 -4 -V -R -t 10 -O 3 -u -b 80M -l 1440 -c iperf.jb1.napafrica.net
Starting Test: protocol: UDP, 1 streams, 1440 byte blocks, omitting 3 seconds, 10 second test, tos 0
[ ID] Interval Transfer Bitrate Jitter Lost/Total Datagrams
[ 5] 0.00-1.00 sec 9.22 MBytes 77.2 Mbits/sec 0.153 ms 429/7145 (6%) (omitted)
[ 5] 1.00-2.00 sec 8.55 MBytes 71.9 Mbits/sec 0.113 ms 830/7058 (12%) (omitted)
[ 5] 2.00-3.00 sec 9.06 MBytes 76.0 Mbits/sec 0.105 ms 351/6945 (5.1%) (omitted)
[ 5] 0.00-1.00 sec 8.74 MBytes 73.3 Mbits/sec 0.165 ms 576/6942 (8.3%)
[ 5] 1.00-2.00 sec 9.31 MBytes 78.1 Mbits/sec 0.090 ms 168/6947 (2.4%)
[ 5] 2.00-3.00 sec 8.75 MBytes 73.2 Mbits/sec 0.466 ms 488/6860 (7.1%)
[ 5] 3.00-4.01 sec 8.21 MBytes 68.7 Mbits/sec 1.202 ms 894/6873 (13%)
[ 5] 4.01-5.00 sec 8.81 MBytes 74.3 Mbits/sec 0.168 ms 688/7101 (9.7%)
[ 5] 5.00-6.00 sec 8.66 MBytes 72.6 Mbits/sec 0.100 ms 640/6945 (9.2%)
[ 5] 6.00-7.00 sec 8.86 MBytes 74.3 Mbits/sec 0.852 ms 303/6755 (4.5%)
[ 5] 7.00-8.00 sec 9.31 MBytes 78.1 Mbits/sec 0.108 ms 338/7118 (4.7%)
[ 5] 8.00-9.00 sec 8.87 MBytes 74.4 Mbits/sec 0.106 ms 502/6959 (7.2%)
[ 5] 9.00-10.00 sec 9.33 MBytes 78.3 Mbits/sec 0.142 ms 147/6944 (2.1%)
- - - - - - - - - - - - - - - - - - - - - - - - -
Test Complete. Summary Results:
[ ID] Interval Transfer Bitrate Jitter Lost/Total Datagrams
[ 5] 0.00-10.05 sec 95.8 MBytes 80.0 Mbits/sec 0.000 ms 0/69457 (0%) sender
[SUM] 0.0-10.0 sec 992 datagrams received out-of-order
[ 5] 0.00-10.00 sec 88.9 MBytes 74.5 Mbits/sec 0.142 ms 4744/69444 (6.8%) receiver

iperf Done.

 

[JOEY_8]

My internet has died. Anyone else? Vumatel trenched, Dbn

 

[websquadza]

@websquadza any update on ticket #279660

My line is utter **** right now , with bursty loss throughout , I'm also waiting on a Vumatel ISP number so I can follow up with them directly.

iperf3 -4 -V -R -t 10 -O 3 -u -b 80M -l 1440 -c iperf.jb1.napafrica.net
Starting Test: protocol: UDP, 1 streams, 1440 byte blocks, omitting 3 seconds, 10 second test, tos 0
[ ID] Interval Transfer Bitrate Jitter Lost/Total Datagrams
[ 5] 0.00-1.00 sec 9.22 MBytes 77.2 Mbits/sec 0.153 ms 429/7145 (6%) (omitted)
[ 5] 1.00-2.00 sec 8.55 MBytes 71.9 Mbits/sec 0.113 ms 830/7058 (12%) (omitted)
[ 5] 2.00-3.00 sec 9.06 MBytes 76.0 Mbits/sec 0.105 ms 351/6945 (5.1%) (omitted)
[ 5] 0.00-1.00 sec 8.74 MBytes 73.3 Mbits/sec 0.165 ms 576/6942 (8.3%)
[ 5] 1.00-2.00 sec 9.31 MBytes 78.1 Mbits/sec 0.090 ms 168/6947 (2.4%)
[ 5] 2.00-3.00 sec 8.75 MBytes 73.2 Mbits/sec 0.466 ms 488/6860 (7.1%)
[ 5] 3.00-4.01 sec 8.21 MBytes 68.7 Mbits/sec 1.202 ms 894/6873 (13%)
[ 5] 4.01-5.00 sec 8.81 MBytes 74.3 Mbits/sec 0.168 ms 688/7101 (9.7%)
[ 5] 5.00-6.00 sec 8.66 MBytes 72.6 Mbits/sec 0.100 ms 640/6945 (9.2%)
[ 5] 6.00-7.00 sec 8.86 MBytes 74.3 Mbits/sec 0.852 ms 303/6755 (4.5%)
[ 5] 7.00-8.00 sec 9.31 MBytes 78.1 Mbits/sec 0.108 ms 338/7118 (4.7%)
[ 5] 8.00-9.00 sec 8.87 MBytes 74.4 Mbits/sec 0.106 ms 502/6959 (7.2%)
[ 5] 9.00-10.00 sec 9.33 MBytes 78.3 Mbits/sec 0.142 ms 147/6944 (2.1%)
- - - - - - - - - - - - - - - - - - - - - - - - -
Test Complete. Summary Results:
[ ID] Interval Transfer Bitrate Jitter Lost/Total Datagrams
[ 5] 0.00-10.05 sec 95.8 MBytes 80.0 Mbits/sec 0.000 ms 0/69457 (0%) sender
[SUM] 0.0-10.0 sec 992 datagrams received out-of-order
[ 5] 0.00-10.00 sec 88.9 MBytes 74.5 Mbits/sec 0.142 ms 4744/69444 (6.8%) receiver

iperf Done.

This is looking bad again. Can you see any obvious packet loss on a MTR? It should show with this kind of iperf loss?

 

[websquadza]

My internet has died. Anyone else? Vumatel trenched, Dbn

We're aware of the issue, we're investigating

 

[websquadza]

KZN Update: We are aware of a general issue affecting NLDs between KZN and JHB. Both routes are currently down. We are currently engaging the link vendors for an update. All KZN services will be affected.

 

[JOEY_8]

What does NLDs stand for?

 

[Hingisp]

What does NLDs stand for?

NO LOVE in DURBAN

 

[Outta Gas Eddie]

I presume it's National Long Distance (Backhaul)

 

[websquadza]

What does NLDs stand for?

NO LOVE in DURBAN

I presume it's National Long Distance (Backhaul)

Yes, we're seeing major outages on our Long distance backhauls between JHB and KZN. The faults have been located, engineers are on their way to site, no ETR provided yet.

 

[ghostRgg]

NO LOVE in DURBAN

This hurts on so many levels.

 

[Hingisp]

This hurts on so many levels.

I know my bro

 

[JOEY_8]

Seems to be back

 

[Hingisp]

Seems to be back

Correct good this side

 

[Savy561]

Up and running here as well

 

[websquadza]

Yes, we're seeing major outages on our Long distance backhauls between JHB and KZN. The faults have been located, engineers are on their way to site, no ETR provided yet.

KZN Update: Services have been fully restored