Web Squad ISP

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My internet is down in Durban. Vumatel Trenched. Anyone else affected?

I think it may be due to load shedding and the backup system from Vumatel failing but not sure.

Edit: Back now
 
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@websquadza My Father in Port Elizabeth is having trouble with his vumatel line and would just like to ask if you could take a look at 2 MTR's he ran and give some insight as to where the problem starts? The ISP is supersonic with vumatel as the FNO.
 

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Savy561 said:
@websquadza My Father in Port Elizabeth is having trouble with his vumatel line and would just like to ask if you could take a look at 2 MTR's he ran and give some insight as to where the problem starts? The ISP is supersonic with vumatel as the FNO.
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Evening. Sure. First thing, there's a large variation on the second hop (fyour dad's home to the BNG). In the test to 1.1.1.1, this hop (between router and BNG) shows some packet loss - possibly a backhaul issue or possibly an NNI issue. A backhaul issue would affect all ISPs. The second trace (8.8.8.8), shows no loss to the BNG, but the distance to the BNG seems to have increased 5 fold (as though the BNG endpoint has moved to another BNG with less congestion, in JHB). However, onwards from this BNG shows packet loss carrying through into Google's network. Doesn't seem to be FNO related though.
 
JOEY_8 said:
My internet is down in Durban. Vumatel Trenched. Anyone else affected?

I think it may be due to load shedding and the backup system from Vumatel failing but not sure.

Edit: Back now
Click to expand...
Apologies for the delay here. Most likely power related. Saw some DFA POPs struggle today (unrelated). Looks like load shedding still has surprises for us. Vuma are quick to resolve power issues at POPs when they arise; so won't be an ongoing issue.
 
websquadza said:
Evening. Sure. First thing, there's a large variation on the second hop (fyour dad's home to the BNG). In the test to 1.1.1.1, this hop (between router and BNG) shows some packet loss - possibly a backhaul issue or possibly an NNI issue. A backhaul issue would affect all ISPs. The second trace (8.8.8.8), shows no loss to the BNG, but the distance to the BNG seems to have increased 5 fold (as though the BNG endpoint has moved to another BNG with less congestion, in JHB). However, onwards from this BNG shows packet loss carrying through into Google's network. Doesn't seem to be FNO related though.
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Thank You. I really appreciate such a detailed look at his line. He has put in his cancelation order and will be joining websquad in about a month.:thumbsup:
 
Openserve failing to auth for about the last 10 mins.

JUKSKEI PARK

Anyone else?

Edit: Ticket Created #655869
 
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abudabi said:
Openserve failing to auth for about the last 10 mins.

JUKSKEI PARK

Anyone else?

Edit: Ticket Created #655869
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PsyWulf said:
Seeing multiple reports for Douglasdale and surrounds
Click to expand...

Can confirm we are seeing a general outage affecting a few suburbs in JHB - particularly JHB north area. Openserve are aware of this and are investigating.
 
@websquadza websites are returning an IP address could not be found and device are returning DNS errors. Is the Durban link giving issues again?

Edit. Internet currently down.
 
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@websquadza I know this isn't websquad related but please could you take one more a look at these 2 updated MTR results on my Father line in PE?

From my understanding the first hop is equipment related and the second hop is vumatel related, is that correct? And if so, seing as there is loss on both of those hops wouldn't that mean that simply migrating IPS'S wouldn't entirely fix the problem? One last thing is that his line is at it's worst at night during peak hours if that helps.
 

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