Vumatel Client Notice: Vumatel have extended the following promotion to clients who would like to retain their increased speeds after the 31st July 2020.
Should you wish to continue enjoying your faster speeds (and I know you do), please contact us to upgrade your line and get this upgrade for free, for up to two months.
- For Vumatel clients who would like to retain the doubled up speed going forward - please place your upgrade order on or before 2nd August 2020 (our team will be available throughout the weekend to assist with this, including Sunday)
- Your upgrade will be free for the next two billing cycles (IE, you will continue paying for your old package during August and September 2020)
- Please note that you need to retain this upgrade until at least the 31st October 2020 to qualify - if you downgrade before this, we will back bill you for the higher package
- You will be billed the cost of your upgraded speed from 1 October 2020
- For the sake of clarity (I know the above is a little confusing, it took us some time to clarify it): if you upgrade (eg. to 10/10 to 20/20 Mbps) before 2nd August 2020, we will continue billing you for your current package (10/10 Mbps) until 1 October 2020, but you will receive the speeds of the upgraded package (20/20 Mbps) immediately (well as soon as Vumatel process your upgrade). You may not downgrade before 31 October 2020, or we will be forced to back bill you
Please send your upgrade requests to
[email protected], or can be requested via my.websquad.co.za (open a ticket) - please don't phone us for this upgrade, our weekend lines need to remain open for support queries.