Cool Ideas Fibre ISP - Feedback

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PBCool said:
Hi, Vumatel was supposed to arrange the swap out yesterday, I presume they still haven't been in touch?
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Hi PBCool - would I admonish the non existent 'service' I had received from CISP if they had contacted me?
 
air said:
Hi PBCool - would I admonish the non existent 'service' I had received from CISP if they had contacted me?
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I have chased up with their head of support again.
 
MDE said:
Not yet. Have signed up with you guys through Octotel. Currently using Telkom Internet and Fibre.
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Maybe get an Openserve account from CISP and see, the issue is probably coming in on the Telkom Internet side of things rather than the openserve fibre infrastructure.
 
ghostR said:
Maybe get an Openserve account from CISP and see, the issue is probably coming in on the Telkom Internet side of things rather than the openserve fibre infrastructure.
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Thanks. Octotel are 95% finished just waiting for them to splice outside. Everything is already installed in the house. Then will cancel Telkom / Openserve.
 
@pbcool, what's the AUP on a 10mbps account with you guys?

Once a download threshold is reached do you then throttle? Never shaping?
 
Are there still issues with Vumatel's capacity in Cape Town? The first hop is starting to look dodgy again on smokeping.
 
phuma said:
Are there still issues with Vumatel's capacity in Cape Town? The first hop is starting to look dodgy again on smokeping.
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Supposedly not, is it only the first hop or subsequent hops as well?
 
PBCool said:
Supposedly not, is it only the first hop or subsequent hops as well?
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@PBCool - just to followup on your question earlier if the network change helped with downloads I was discussing earlier in this thread, I am away and unable to do a thorough test from home CISP fibre but I will once I get back in a month or so.
 
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John Tempus said:
@PBCool - just to followup on your question earlier if the network change helped with downloads I was discussing earlier in this thread, I am away and unable to do a thorough test from home CISP fibre but I will once I get back in a month or so.
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Cool, come back to me when you can.
 
PBCool said:
Thanks we have taken this issue up with Vumatel, we are getting more reports like this in the similar area and have escalated to their CTO myself. So will try have this resolved asap. If it was us limiting the service it would be affecting all customers not just random ones.
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Hi Paul,

Any feedback regarding the congestion slow international speeds in the evenings? Currently getting exactly 2mbps to London on a 200mbps line :) its ridiculous, is Vumatel going to do anything about this, or should I go back to LTE/ADSL as that will give me better speeds:)

Thanks
Stojan
 
Submitted my application with CISP tonight! I have a DSTV FTU installed already, is that the same thing as the CPE or ONT mentioned in the application?
 
PBCool said:
Finally, great.
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Morning PBCool, there was no device swap out, they apparently replaced the transmitter - I was at work, wife at home.

I tested last night and performance was decent - I will monitor over next few days.
 
macedon said:
Hi Paul,

Any feedback regarding the congestion slow international speeds in the evenings? Currently getting exactly 2mbps to London on a 200mbps line :) its ridiculous, is Vumatel going to do anything about this, or should I go back to LTE/ADSL as that will give me better speeds:)

Thanks
Stojan
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I saw your mail, still awaiting a response from Vumatels active team unfortunately, I will put more pressure on them.
 
air said:
Morning PBCool, there was no device swap out, they apparently replaced the transmitter - I was at work, wife at home.

I tested last night and performance was decent - I will monitor over next few days.
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So just the optic swap out? Glad to hear there is some progress at least. Keep me up to date.
 
StrontiumDog said:
Submitted my application with CISP tonight! I have a DSTV FTU installed already, is that the same thing as the CPE or ONT mentioned in the application?
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Depends on the network you are on, are you in century city?
 
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