I'm just looking around, hope you don't mind...

Jerrek

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Location
Canada.
Hi,

I'm a second year student, and I'm in the IT industry. More specifically, my knowledge lies in the telecommunications industry. I am trying to expand my knowledge, which at the moment is pretty much restricted to North America, on the topics of telecommunication and related topics. This seems like a rather interesting site... You can almost compare it to http://www.nthellworld.co.uk/ which is the same kind of website that complains to NTL, a British company, about the 1 GB daily cap for cable internet in Britain.

Anyways, I'll just be looking around and reading.. I'm 20, male, and from Waterloo, a little town in Ontario. If you have any questions regarding the telco industry in North America, and not just internet access but telephony in general, I'd be happy to try and answer them.

Have a good one.
 
Hi Jerrek

It is great to have you here.

I hope you can learn something, even it is just that a monopoly can have serious negative effects on an industry like Telecommunications. Any comparisons and views from that side of the ocean will be greatly appreciated.

Regards,

RPM


RPM
[email protected]
 
Speaking of comparisons to other countries, here's my experience.

When I was living in Europe, I had a 512kbps cable modem. It was a dream. I'd get disconnected for a new IP address maybe once in 3 months but was immediately back in business, and the throughput was consistently above 450kbps. And how much did I pay? - the Rand equivalent of R400 per month - for unlimited use! Now considering the average disposable income in this country is about half of Europe's, that means we are in effect paying 4 times what people pay in Europe and are getting a far inferior service.

So, in view of that, I'd say we are paying quite handsomely for all of this. So please, don't anybody tell me how much international bandwidth is costing Telkom.

Still frustrated with my ADSL.
Cheers
 
Hi guys,

I can pretty much give you the story of what is happening at this point in time in North America.

There are two main technologies involved in broadband. Cable and DSL. Satellite internet is available across the United States and a lot of Canada, but latency is a big issue and it is relatively slow, meaning 512 kbps.

Cable has the advantage that for most part the infrastructure is already in place. In addition to water, electricity, gas, and telephone lines, the vast majority of homes in North America comes with cable. The original intent of cable was for TV. Cable companies then started thinking how they could utilize the extra bandwidth on the cable lines, and they came up with the DOCSIS standard for cable modems.

Cable internet is offered by most cable companies.

DSL is offered by telephone and other companies. I don't quite understand how it works in South Africa, that you have to pay the telephone company for DSL if you have a different ISP, but over here it is different. The telephone company has nothing to do with the DSL, except if you use them as the ISP.

The advantage of DSL is that there are many more companies that can offer it. For example, we have 4 big cable companies in Canada (Rogers, Cogeco, Shaw, and Videotron), but several hundred DSL providers, ranging from the big telcos such as AT&T, Bell, Sprint, to the smaller ones.

That said, the competition between DSL and cable is quite fierce. DSL companies would try to win you, even if you go with a different ISP. They consider it a victory if they can turn you away from cable, and likewise for the cable companies.



Now, my town of Georgetown has about 50,000 people. My county has one major city, and a whole bunch of farmers surrounding it. Total population is about 110,000 for the county. The county is served by ONE cable company, ONE local telephone company (Bell), and any of the hundreds of long distance carriers (for telephones). The reason we have only one local telephone company is because there is no margin on local services unless there are businesses. Georgetown is mainly a residential area, and most people go to Mississauga or Toronto to work. In those areas you have a wide selection of local phone companies, plus the choice of long distance companies.

So yes, my cable company is Cogeco, and I buy cable internet and basic cable from them. I could buy premium TV from them, but I don't... more about that later.

My local carrier for telephony is Bell Canada. I basically have one line (my parents really), pay the line rental + caller ID, and that is it for Bell. They are awfully expensive for long distance. (Local calls are free of charge.)

My long distance carrier is, at the moment, Primus Canada (AT&T). *frown* The problem is that there are so many to pick from, and my parents make a lot of international calls and a lot of the deals are for U.S. and Canada calling. For example, MCI has a package in the United States called "the neighborhood" in which they offer you local service + call waiting, caller ID, 3-way calling, and speed dialing, plus unlimited long distance in the United States, plus voicemail, for $49.95 a month. That includes line rental.

Other companies specialize in other areas. For example, one of the companies I worked with (I did their rate plans for them) had a Unlimited U.S. and Canada for $29.95 a month, Unlimited Europe for $49.95 a month, and Unlimited Mexico and Caribbean for $69.95 a month.

My main TV provider is DirecTV, which is satellite. I like satellite because they have to cater for the entire continent. As a result, most channels have an EAST and a WEST version, where the WEST version is exactly the same as the EAST channel but with a 3 hour delay. That means if you miss something at 8pm on the EAST channel, you can watch it at 11pm on the WEST channel.





Now for more of a comparison. My cable company offers two internet packages. A standard version and a professional version. Both are 4 Mbps down. The standard one is 320 Kbps up, and the professional version is 640 Kbps up (double). There is a theoretical cap of 20 GB per month, but the technical support guy told me that it was tehre merely to cover their ass in courts. In the past three years I've never actually had them complain about the amount I use, and I know some months I use in excess of 100 GB. (heh) Service wise, well I can't complain. I have 99.99% uptime, I always get the maximum speed (500 kb/s, sometimes more), and I really like their quality of service. Pricing wise, the standard package goes for C$39.95 (ZAR 220) a month, and professional package goes for C$64.95 a month (ZAR 360). There are no other costs. No line rentals, no line usage, nothing.

Cogeco (my cable company) serves, and has a monopoly of sorts, in Georgetown. But, I think they're a nice company. About two years ago they installed a brand new 2.4 Gbps line to a hub in Toronto, in addition to the existing lines. My county of 100,000 people has seveal Gbps serving it. Most of the local nets in neighborhoods, cable I mean, has up to 700 Mbps available on the cable. I guess that is why they can afford to give out 4 Mbps lines. This is one monopoly I'm not complaining about.

Rogers, another cable company, offers a "lite" package (128 Kbps down, 64 Kbps up) for C$29.95 (ZAR 165), and a standard package (1.5 Mbps down, 192 Kbps up, no cap) for C$44.95 a month (ZAR 250). The only reason why I think anyone would want the lite package is because it is a 24/7 connection and no extra phone line needed. I dislike Rogers because they're expensive and slow.

Bell Canada's DSL is 1 Mbps. Eh. They had the brilliance of putting a 5 GB monthly cap in, and enforcing it. Now, 6 months later half their customers switched providers and even worse, some turned to cable. As a result, other DSL companies got mad. August 1, 2003, the cap will be lifted and the speed will be upped to 1.5 Mbps, which seems to be the standard for regular DSL with the other providers. All that is C$39.95 a month (ZAR 220).

That is basically a very brief summary of the situation in North America.


Have a great day.



Pic: http://home.cogeco.ca/~johannj/net_stuff/download2.jpg


BTW, I'm also a writer in my school's newspaper. I'm thinking of writing about this stuff and specifically mentioning England and South Africa, just because you guys actually speak English. Ugh. I have yet to figure out how to research countries such as Mexico and Russia.
 
Holy ****. I don't mean to brag, but I was reading http://www.broadbandreports.com/ and noticed that they have a forum dedicated to my cable company. To my surprise it there was a number of active discussions, and one senior network administrator from Cogeco was hanging out there as well! He was talking to people (customers), asking for feedback on speeds and uptime, and in general letting the people know what Cogeco is up to. Anyways, before I tell you what he has been grinning about, here is a little history:

Cogeco's standard package used to be 2000/128, then 2000/384, then 2500/384, and then (at this time) 4000/320. The pro package, which is quite new, is 4000/640.

Back to the story, the guy wasn't about to give out details, but he said "something was up," in a sort of annoying way with a smirk on his face, obviously having fun with us because it is a surprise. People have been testing out the connection speeds, and reported a variety of different things. I myself was startled last week that I managed to break 500 kb/s on one modem and get 560 kb/s.

Well, it is now pretty "unofficial" that the cable company is raising the speed limit again, from 4 Mbps to 6 Mbps. It is unknown whether the upload speed will be changed. So in the next few weeks they will be doing test runs by putting people on 5 and 6 Mb lines.

What is their reason? Well, he says that they want to be 4X faster than DSL. Bell, the biggest DSL provider, instituted a 5 GB cap 6 months ago and is about 1 Mbps. After loosing probably half their customers (which switched to cable or other DSL), they realized they seriously messed up and as of August 1 the cap has been removed and the speed has been upped to 1.5 Mbps. Since the cable company wants to stay 4X faster than the DSL company, they have to raise their limits 4X from 4 to 6 Mbps.


---


I've never had a company so interactive! Cogeco guys, not just one as I mentioned, but more than 6 of them, all hang out at this forum: http://www.broadbandreports.com/forum/cogeco. People would ask questions, and they would answer. If you want to see customer relations, read this thread.

http://www.broadbandreports.com/forum/remark,7514205~root=cogeco~mode=flat

I know it is a bit long, but [shocked]... The person that started the post, <b>Krispy</b>, is a Network Administrator. He also deals with "abuse" cases. In the thread he is asking for new ideas on how to deal with the few people that abuse the system, <i>without</i> punishing everyone else. The guy <b>Viggen93</b> is a Tech Support guy. Actually, just looking beside their avatar you will see "VIP: xxx" which means they work for Cogeco.

Honestly, that is just wicked to have someone from your ISP talking like that. Heh.
 
Hi Jerrek, I've being reading your posts with great interest (and a medium amount of jealousy [:)]). It's good to know that we're not naive by expecting good delivery of services. If it is provided in other countries, it can be provided in South Africa. I don't think we're expecting it by tomorrow, but we do want an active effort from the people to whom we entrust our money every month.
 
Well, look at this...

http://www.globeandmail.com/servlet/story/RTGAM.20030731.gtcogeco0731/BNStory/Technology/?query=cogeco

<blockquote id="quote"><font size="1" face="Verdana, Arial, Helvetica" id="quote">quote:<hr height="1" noshade id="quote">Subscribers of Montreal-based Cogeco Cable Inc.'s broadband Internet service are being upgraded from 2 megabits per second to 3 Mbps, the company announced today.

The change affects those who subscribe to Cogeco's Standard High Speed Internet service.

The company said that it wants to continue providing its subscribers with a high-speed Internet service twice as fast as the digital subscriber line (DSL) high speed Internet service offered by Bell Canada's Sympatico, which uses phone lines.

Sympatico is currently wrapping up its own upgrade, which is moving most of its customers on High-Speed Internet service from 1 Mbps to 1.5 Mbps. The changeover is due to be finished by today, July 31.

Cogeco's new download speed will be operational in all areas served by Cogeco Cable by today as well. The company said it is not planning to alter the present cable structure.

"We believe this is the ideal way to continue providing our customers with high-quality service and pursue future development on a solid footing," Cogeco vice-president Ron Perrotta said.

Cogeco Cable is the second-largest cable system operator in both Ontario and Québec, after Rogers Cable, and the fourth largest in Canada, with almost 1.4 million cabled households.

Its two-way broadband network provides mostly residential customers with analogue and digital video service and high-speed Internet services.<hr height="1" noshade id="quote"></blockquote id="quote"></font id="quote"> Unfortunately this will not affect me, since I have the Professional package which is 4 Mbps / 640 Kbps. However, rumors have it that in a few weeks it will be officially upped to either 6, 7, or 8 Mbps. At this time, they're trying various configurations since I've managed to hit anything from 500 to 615 kb/s on some downloads.

/me makes love to Cogeco...
 
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