herbs
Active Member
Use this to report when and where your ADSL went down, and the other screwups associated with the sad lack of knowledge on the part of Telkom support.
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ReReport line downs and other Telkom screwups
- Thread starter herbs
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herbs
Active Member
18h05 Parow Cape Town, some guy must have "accidently" unplugged the DSLAM?
I don't know if this is only me but every now and then international sites are not accessable at all. It's like the international link goes down frequently and some times vice versa with local sites.
From my side the name servers below:
196.25.1.1
and
196.25.1.9
are screwed every once in a while. It's like they're boozed up or something. Some times they work and some times not. If I remember correctly the 2 above are the biggest in the country? To test this I do nslookup's and the name servers finds it suitable to report that a domain like google.com doesn't exist????
It's like the Saix or Telkom network is screwed up or something.
Maybe it's my own home brew network.. anybody getting this? (I run Linux and masquarade 2 windows machines through it on the ADSL connection)
From my side the name servers below:
196.25.1.1
and
196.25.1.9
are screwed every once in a while. It's like they're boozed up or something. Some times they work and some times not. If I remember correctly the 2 above are the biggest in the country? To test this I do nslookup's and the name servers finds it suitable to report that a domain like google.com doesn't exist????
It's like the Saix or Telkom network is screwed up or something.
Maybe it's my own home brew network.. anybody getting this? (I run Linux and masquarade 2 windows machines through it on the ADSL connection)
Lullu
New Member
Plug
Having the same **** man. I would be online.playing Cs or something an everything would just stop working. Reset pots...nothing...check web interface getting SENT_PADI error..phone ADSL helpdesk. Erm...check my account...erm... PLS pull power leave OUT of pots for atleast 60sec...try it...nothing.
Sir pls then redo you your setup...reset pots and do evrything from scrats. So I try it...and it works...erm...very nice good quality equipment hey telkom?!? Or everything would be fine...but I resolve no DNS names...ping DNS servres...no response...put IS DNS in...works!
Since I have gotten my ADSL...my lines been down 5 times...where 1 time was for 4 days!!! 4 #@%$#%@ days...and NO SINGLE PERSON at telkom could tell me why? In the end they found out that I wasn't even on the system! versus my ISDN:had it for more then 2 years +- NOT A SINGLE CALL TO HELPDESK!!!
Having the same **** man. I would be online.playing Cs or something an everything would just stop working. Reset pots...nothing...check web interface getting SENT_PADI error..phone ADSL helpdesk. Erm...check my account...erm... PLS pull power leave OUT of pots for atleast 60sec...try it...nothing.
Sir pls then redo you your setup...reset pots and do evrything from scrats. So I try it...and it works...erm...very nice good quality equipment hey telkom?!? Or everything would be fine...but I resolve no DNS names...ping DNS servres...no response...put IS DNS in...works!
Since I have gotten my ADSL...my lines been down 5 times...where 1 time was for 4 days!!! 4 #@%$#%@ days...and NO SINGLE PERSON at telkom could tell me why? In the end they found out that I wasn't even on the system! versus my ISDN:had it for more then 2 years +- NOT A SINGLE CALL TO HELPDESK!!!
Lullu
New Member
Get ADSL pots router... hangs randomly...phone and complain. No they'll swap it with the new marconi pots at the marconis price (since I complained with in the 14days after the installation). Now I got a new pots and it looks exactly like the old 1....so I phone telkom...no person can tel me how to check the pots (sticker or something on it) or on their OWN system what type of equipment I have in! I mean WTF! So I get my bill finally...guess what..they billing for the alcatel pots not the marconi...its been 3days now after lodging a complaint...still waiting for some1 to phone me[xx(]
superjuice
Active Member
I had the same ****e with the Marconi ADSL POTS (of ****e)...
I eventually got them to swap it out, and then returned it within the 14 days of receiveing the new one for a FULL refund (naughty hey!)
So I went and got a Netgear RP814 and I must say I do still have the problems but not as much as with the Marconi router.
If I go into my interface (for the router) in my browser I still hold my current WAN IP but the link goes down, then up for about 10-14 secs then down this can happen for between 5 mins and 2 hours...
I phone Telkom, they check the line, all is fine sir, I reply well what is the problem. What router do you have sir? A Netgear. Well then it is your hardware.
Suck on my left nut! It's not my hardware you f***ing w***ers. It's your inability to identify what the problem is....
I eventually got them to swap it out, and then returned it within the 14 days of receiveing the new one for a FULL refund (naughty hey!)
So I went and got a Netgear RP814 and I must say I do still have the problems but not as much as with the Marconi router.
If I go into my interface (for the router) in my browser I still hold my current WAN IP but the link goes down, then up for about 10-14 secs then down this can happen for between 5 mins and 2 hours...
I phone Telkom, they check the line, all is fine sir, I reply well what is the problem. What router do you have sir? A Netgear. Well then it is your hardware.
Suck on my left nut! It's not my hardware you f***ing w***ers. It's your inability to identify what the problem is....
paf
Well-Known Member
Boy, have I been down that road before.
I call - no international connections.
She tells me: What DNS are you using?
I tell her.
"Yeah, no, well, but they've been changed. Please set them to ..."
Really? [?]
A. If you have changed them, WTF don't you tell people?[
)]
B. I don't set my DNS manually. I get them from you!!!! So there's nothing to set anyway.[:0]
C. I don't have a freakin' name resolution problem to begin with.[xx(]
I call - no international connections.
She tells me: What DNS are you using?
I tell her.
"Yeah, no, well, but they've been changed. Please set them to ..."
Really? [?]
A. If you have changed them, WTF don't you tell people?[
)]B. I don't set my DNS manually. I get them from you!!!! So there's nothing to set anyway.[:0]
C. I don't have a freakin' name resolution problem to begin with.[xx(]
Karnaugh
Banned
Please first check if its a general noted outage on the SIAX noticeboard..
www.noticeboard.saix.net (login with your ISP details..)
www.noticeboard.saix.net (login with your ISP details..)
Karnaugh
Banned
<blockquote id="quote"><font size="1" face="Verdana, Arial, Helvetica" id="quote">quote:<hr height="1" noshade id="quote"><i>Originally posted by paf</i>
<br />Boy, have I been down that road before.
I call - no international connections.
She tells me: What DNS are you using?
I tell her.
"Yeah, no, well, but they've been changed. Please set them to ..."
Really? [?]
A. If you have changed them, WTF don't you tell people?[)]
B. I don't set my DNS manually. I get them from you!!!! So there's nothing to set anyway.[:0]
C. I don't have a freakin' name resolution problem to begin with.[xx(]
<hr height="1" noshade id="quote"></blockquote id="quote"></font id="quote">
Oh yea... I had that too... Was quite fun connecting and then having to manualy setup my route because their server had stopped broadcasting it... They responded to me quickly and fixed it though...
<br />Boy, have I been down that road before.
I call - no international connections.
She tells me: What DNS are you using?
I tell her.
"Yeah, no, well, but they've been changed. Please set them to ..."
Really? [?]
A. If you have changed them, WTF don't you tell people?[
)]B. I don't set my DNS manually. I get them from you!!!! So there's nothing to set anyway.[:0]
C. I don't have a freakin' name resolution problem to begin with.[xx(]
<hr height="1" noshade id="quote"></blockquote id="quote"></font id="quote">
Oh yea... I had that too... Was quite fun connecting and then having to manualy setup my route because their server had stopped broadcasting it... They responded to me quickly and fixed it though...
herbs
Active Member
Cape Town all day Wednesday and Thursday (29 & 30 July 2003) Technicians are saying it to be an intermittent issue, syncs then doesn't, loss of PPPoE, then back.
How does thid translate to service?
How does thid translate to service?
herbs
Active Member
Why does anyone use the overpriced Telkom modems and routers?
Shop around, and you will find cheaper and BETTER.
Shop around, and you will find cheaper and BETTER.
paf
Well-Known Member
30.07.03 - 08:20
Can't logon on. My user name and password are supposedly invalid.
Call help desk.
Helpdesk: "What's you user name?"
I tell her.
Helpdesk: "What's your password"?
[:0]WHAT??[
!] I refuse - don't these people know that NO FREAKIN' HELPDESK SHOULD EVER ASK A USER WHAT THEIR PIN OR PASSWORD IS!
Anyway, they were supposed to call back. Never did though....
But it works again - guess I must have suddenly remembered what my password really is....
Can't logon on. My user name and password are supposedly invalid.
Call help desk.
Helpdesk: "What's you user name?"
I tell her.
Helpdesk: "What's your password"?
[:0]WHAT??[
!] I refuse - don't these people know that NO FREAKIN' HELPDESK SHOULD EVER ASK A USER WHAT THEIR PIN OR PASSWORD IS!Anyway, they were supposed to call back. Never did though....
But it works again - guess I must have suddenly remembered what my password really is....
herbs
Active Member
Good on Marius van der Walt of Telkom, Cape Town.
Helpful Technician, came out to premises at 11pm, stayed till past one (in the morning), helpful and honest[
]!!!!!
Was a bit perturbed by his "disapproval" (he says hushed clutching a suddenly working ADSL line/modem combo)of my Planet ADE 3000 Ethernet ADSL modem. He couldn't find an ICASA sticker on it, hence was apprehensive of its qaulity after telling me it was too sensitive. granted both his ADSL modems (USB and Ethernet router) worked deliciously, plugged my Planet back in, some issues then "like a miracle" it stayed connected (he says hushed clutching a suddenly working ADSL line/modem combo.
Did pick up "some errors" on my line, which he will report.
Funny, I don't recall any "ICASA stckers" on the CISCO routers I have dealt with / installed.[}
]
But thank you none the less Marius, you stayed, you tried and I am able to post this because of you.
Helpful Technician, came out to premises at 11pm, stayed till past one (in the morning), helpful and honest[
]!!!!!Was a bit perturbed by his "disapproval" (he says hushed clutching a suddenly working ADSL line/modem combo)of my Planet ADE 3000 Ethernet ADSL modem. He couldn't find an ICASA sticker on it, hence was apprehensive of its qaulity after telling me it was too sensitive. granted both his ADSL modems (USB and Ethernet router) worked deliciously, plugged my Planet back in, some issues then "like a miracle" it stayed connected (he says hushed clutching a suddenly working ADSL line/modem combo.
Did pick up "some errors" on my line, which he will report.
Funny, I don't recall any "ICASA stckers" on the CISCO routers I have dealt with / installed.[}
]But thank you none the less Marius, you stayed, you tried and I am able to post this because of you.
paf
Well-Known Member
Sunday, 12pm - international traffic has come to a virtual standstill.
Hi Paf
My speed has been pathetic the whole weekend, especially since pat night. I think we are in for some tough times!
It is great to hear about your positive experience Herb. If we have a prize for worst service, it might be a good idea to have one for the best service as well. I think Marius is a good nomination. Good work from him!
Regards,
RPM
RPM
[email protected]
My speed has been pathetic the whole weekend, especially since pat night. I think we are in for some tough times!
It is great to hear about your positive experience Herb. If we have a prize for worst service, it might be a good idea to have one for the best service as well. I think Marius is a good nomination. Good work from him!
Regards,
RPM
RPM
[email protected]
Hi Paf,
>Can't logon on. My user name and password are supposedly invalid.
>Call help desk.
>Helpdesk: "What's you user name?"
>I tell her.
>Helpdesk: "What's your password"?
I had the same conversation and when I refused to divulge my password the tech said he had it on the screen and read it back to me, so much for security, they can give it to any one.
He then reset the account and it worked fine.
Cheers
Chris
>Can't logon on. My user name and password are supposedly invalid.
>Call help desk.
>Helpdesk: "What's you user name?"
>I tell her.
>Helpdesk: "What's your password"?
I had the same conversation and when I refused to divulge my password the tech said he had it on the screen and read it back to me, so much for security, they can give it to any one.
He then reset the account and it worked fine.
Cheers
Chris
ptlpip
Member
<blockquote id="quote"><font size="1" face="Verdana, Arial, Helvetica" id="quote">quote:<hr height="1" noshade id="quote"><i>Originally posted by herbs</i>
<br />I experience the same problem very now and theb the international protion disapears as well as lost in connection every other day exactly at 18h00.<hr height="1" noshade id="quote"></blockquote id="quote"></font id="quote">
<br />I experience the same problem very now and theb the international protion disapears as well as lost in connection every other day exactly at 18h00.<hr height="1" noshade id="quote"></blockquote id="quote"></font id="quote">
ptlpip
Member
I experience the same problem, the international links disappear for no apparent reason, I dial into my office and can access them there, which means the ADSL links are unavailable. I also have a problem that every other day at exactly 18h00 I loose connection. I have had the technicians look at it but so far no luck.
David
Well-Known Member
Have ADSL in current offices, moving to new offices in one months time, orderded new ADSL for new office and was told ports available no problem, and signed new lease based on this. Guess what, no ports available, Telkom cannot tell me when we will get it either!!!
I wish they had competition!!!!!!!!![V]
I wish they had competition!!!!!!!!![V]
cubehre
Active Member
My ADSL went down this morning at 01:30. I called Telkom at 08:30 and told them it's been down since 01:30. They just said that there must be a problem with my modem. They were also very eager to tell me how much they are going to charge me to test the line.
They said they'll phone me when they've done their thing. Amazingly enough my connection came back at 10:15, but Telkom still haven't called. If they charge me, I am going to be furious. It'll be a dead giveaway that the problem was on their side.
They said they'll phone me when they've done their thing. Amazingly enough my connection came back at 10:15, but Telkom still haven't called. If they charge me, I am going to be furious. It'll be a dead giveaway that the problem was on their side.