Just thought I'd start a thread noting the improved service I've had with this number the last two times I've phoned it in the last week. Both times a representitive answered within a minute of me calling, unlike 2 months ago where I was waiting up to 45 minutes. Maybe this was just pure luck, so I'm keen to hear if anyone else has also noticed this or not... ?
But few Telkom compliments come without a complaint - When I gave the gentleman on the line my reference number for a progress enquiry, he actually asked me "Sorry Sir? Does it end with 0314 or 0514" - and when I confirmed that it was in fact 0314 he was in pure shock at how my fault which was opened on the 14th of April, was still not resolved, 60 days later. I asked him to do whatever he can, but somehow I still have my doubts that I'll have a Telkom line working in my house again until I move in 6 months time...
But few Telkom compliments come without a complaint - When I gave the gentleman on the line my reference number for a progress enquiry, he actually asked me "Sorry Sir? Does it end with 0314 or 0514" - and when I confirmed that it was in fact 0314 he was in pure shock at how my fault which was opened on the 14th of April, was still not resolved, 60 days later. I asked him to do whatever he can, but somehow I still have my doubts that I'll have a Telkom line working in my house again until I move in 6 months time...