International warranty count in SA

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sponge-bob

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Currently abroad and considering buying a macbook pro. Have anyone had any experience with internationally bought apple laptops failing and having them repaired under warranty in SA? Will the warranty be void in SA?
 
No, warranty will only covered in the country your purchased the product.
Like for example, I buy a notebook in Spain, it will only cover the whole of Europe..

And If you do get warranty,(Depends on the manufacture) you can pay extra money for world wide warranty...

I bought a notebook from overseas, never once has it giving me problem.
 
sponge-bob said:
Currently abroad and considering buying a macbook pro. Have anyone had any experience with internationally bought apple laptops failing and having them repaired under warranty in SA? Will the warranty be void in SA?
Click to expand...
Unless things have changed dramatically Apple laptops are covered by an international warranty.

EDIT - make sure you keep your proof of purchase as they'll want it locally to prove it wasn't a grey import.

EDIT part deux:

US Apple Store said:
OBTAINING WARRANTY SERVICE

Please access and review the online help resources referred to in the documentation accompanying this hardware product before requesting warranty service. If the product is still not functioning properly after making use of these resources, please contact the Apple representatives or, if applicable, an Apple Authorised Service Provider located using the information provided in the documentation. An Apple representative or Apple Authorised Service Provider will help determine whether your product requires service and, if it does, will inform you how Apple will provide it. Apple or its Apple Authorised Service Providers will provide warranty service on products that are tendered or presented for service during the Warranty Period, as permitted by law. If the product is portable, meaning that it can operate independently without a power cord, you may obtain warranty service worldwide. However, service will be limited to the options available in the country where service is requested. If the product is not portable, warranty service may be restricted to the country where the product is purchased. Service options, parts availability and response times will vary according to country. You may be responsible for shipping and handling charges if the product cannot be serviced in the country it is in. In accordance with applicable law, Apple may require that you furnish proof of purchase details and/or comply with registration requirements before receiving warranty service. Please refer to the accompanying documentation for more details on this and other matters on obtaining warranty service.
Click to expand...
 
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RichardG said:
No, warranty will only covered in the country your purchased the product.
Like for example, I buy a notebook in Spain, it will only cover the whole of Europe..

And If you do get warranty,(Depends on the manufacture) you can pay extra money for world wide warranty...

I bought a notebook from overseas, never once has it giving me problem.
Click to expand...

Its dependent from manufacturer to manufacturer. Some give you a world wide warranty from the start.
 
bwana said:
Unless things have changed dramatically Apple laptops are covered by an international warranty.

EDIT - make sure you keep your proof of purchase as they'll want it locally to prove it wasn't a grey import.

EDIT part deux:
Click to expand...

You are not correct in your term of grey import because if he buys it overseas and brings it to SA then it would be a grey import.

What would be more correct was if you had said he would have to prove it wasn't an illegal import.

An item with a world-wide warranty is generally covered in a country other than the purchase country if you can prove that it was legally imported, so if for example you buy your laptop overseas and waltz through customs like you have nothing and then you have a warranty issue, you won't be able to prove a legal import so then your world wide warranty won't be covered.

If on the other hand, you declare the laptop, pay VAT (No Duties on laptops), then you will be fine - unfortunately though, usually customs at the airport don't give two hoots about duties and vat and slap like 20% regardless of if there should be duties or not - unless you have an importers code etc etc

re apple laptop - there is a minimal chance that you would actually have a warranty issue, and if you did, the cost of sending a laptop back to the USA is not that bad, so I say if you can get one at a decent price, go for it and don't be too concerned about the warranty.
 
hey furnic..lets hope those international businessmen, on their international travels, dont have any problems with their international warranties hey:-)

i (once) worked for a distributor that handled international warranties on ASUS laptops. the way it worked for them was simple. is it an asus? yes. it is less than one year old? yes. is it broken? yes. ok, proceed with repair.

now, i understand this is apple and not asus, but buying somethig yourself privately does nto count as a grey import, unless the Core guys use a different dictionary.
phone core, then email/phone apple US, and get the truth.
 
I would also recommend you buy yourself a notebook cooler, they cost around R400..
And when you do purchase the notebook, ask the sales assistance before hand if the warranty/ guarantee is covered worldwide. She/he, could tell yes or no......

And I am sure they could even give a call to the Supplier/Manufacture of the notebook to confirm, If you they do, and to have an extended overseas pick-up warranty would cost around $50-100....

Just read the the fine print.
 
werner said:
hey furnic..lets hope those international businessmen, on their international travels, dont have any problems with their international warranties hey:-)

i (once) worked for a distributor that handled international warranties on ASUS laptops. the way it worked for them was simple. is it an asus? yes. it is less than one year old? yes. is it broken? yes. ok, proceed with repair.

now, i understand this is apple and not asus, but buying somethig yourself privately does nto count as a grey import, unless the Core guys use a different dictionary.
phone core, then email/phone apple US, and get the truth.
Click to expand...

Huh?
Any item not purchased from the official agent is a grey import - so if you buy something overseas even privately and bring it to SA, it is grey, very simple.

If Asus don't care, great, but most other companies will demand proof of legal import.

I import a fair amount and I've had hassles with some companies and others have been ok, Apple are actually one of the ones that were ok!
 
furnic said:
You are not correct in your term of grey import because if he buys it overseas and brings it to SA then it would be a grey import.

What would be more correct was if you had said he would have to prove it wasn't an illegal import.

An item with a world-wide warranty is generally covered in a country other than the purchase country if you can prove that it was legally imported, so if for example you buy your laptop overseas and waltz through customs like you have nothing and then you have a warranty issue, you won't be able to prove a legal import so then your world wide warranty won't be covered.

If on the other hand, you declare the laptop, pay VAT (No Duties on laptops), then you will be fine - unfortunately though, usually customs at the airport don't give two hoots about duties and vat and slap like 20% regardless of if there should be duties or not - unless you have an importers code etc etc

re apple laptop - there is a minimal chance that you would actually have a warranty issue, and if you did, the cost of sending a laptop back to the USA is not that bad, so I say if you can get one at a decent price, go for it and don't be too concerned about the warranty.
Click to expand...
If you say so - my definition of grey import could very well be off - iow wrong :).

When I had problems with the powerbook I had purchased through Amazon, Cores only concern was that I had actually purchased it directly from Amazon and not from an unauthorised dealer here in SA. Once they saw my invoice they were more than happy to honour the warranty.
 
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bwana said:
If you say so.

When I had problems with the powerbook I had purchased through Amazon, Cores only concern was that I had actually purchased it directly from Amazon and not from an unauthorised dealer here in SA. Once they saw my invoice they were more than happy to honour the warranty.
Click to expand...

Cool, as I said, I've also had no issues with Apple/Core.
 
Core honors Apple's international warranty regardless where it was bought. We had quite a few foreign clients who bought iMac's and then came to SA whos' warranty was honored at the iStore in the Waterfront.
Go ahead, buy the Mac overseas and bring it in, if you can, get the additional 3 year warranty. It will be honored.
 
I agree with StbA,

Core will honour the 1 year international warranty of any Apple product bought anywhere in the world as long as you can provide a proof of purchase. ie invoice from an international Apple store. This also goes for the 3 year extended warranty known as Apple Care.
 
You don't even need the original invoice, they can check where and when the Mac was bought on the Global Warranty website. All Apple Care technicians have access to this website.
 
StbA said:
You don't even need the original invoice, they can check where and when the Mac was bought on the Global Warranty website. All Apple Care technicians have access to this website.
Click to expand...

GSX I know... but lets just say our favorite VAR usually wants an invoice so that it doesn't have to warranty grey imports. GSX only tells you so much.
 
StbA said:
You don't even need the original invoice, they can check where and when the Mac was bought on the Global Warranty website. All Apple Care technicians have access to this website.
Click to expand...

True. My ipod was bugged up. purchased in the US. they punch the serial no in some program and shows were it was purchased. got a replacement 2 weeks later. Did this at the cresta. WWWComputers
 
StbA said:
You don't even need the original invoice, they can check where and when the Mac was bought on the Global Warranty website. All Apple Care technicians have access to this website.
Click to expand...
Really - I wonder why Core insisted on it, twice. :(
 
VertigoZA said:
GSX I know... but lets just say our favorite VAR usually wants an invoice so that it doesn't have to warranty grey imports. GSX only tells you so much.
Click to expand...

Core is not a VAR, normally a VAR adds value to the product or experience.
 
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