sponge-bob
19-08-2008, 09:20 PM
Currently abroad and considering buying a macbook pro. Have anyone had any experience with internationally bought apple laptops failing and having them repaired under warranty in SA? Will the warranty be void in SA?
View Full Version : International warranty count in SA
RichardG
19-08-2008, 09:21 PM
No, warranty will only covered in the country your purchased the product.
Like for example, I buy a notebook in Spain, it will only cover the whole of Europe..
And If you do get warranty,(Depends on the manufacture) you can pay extra money for world wide warranty...
I bought a notebook from overseas, never once has it giving me problem.
Like for example, I buy a notebook in Spain, it will only cover the whole of Europe..
And If you do get warranty,(Depends on the manufacture) you can pay extra money for world wide warranty...
I bought a notebook from overseas, never once has it giving me problem.
bwana
19-08-2008, 09:22 PM
Currently abroad and considering buying a macbook pro. Have anyone had any experience with internationally bought apple laptops failing and having them repaired under warranty in SA? Will the warranty be void in SA?Unless things have changed dramatically Apple laptops are covered by an international warranty.
EDIT - make sure you keep your proof of purchase as they'll want it locally to prove it wasn't a grey import.
EDIT part deux:
OBTAINING WARRANTY SERVICE
Please access and review the online help resources referred to in the documentation accompanying this hardware product before requesting warranty service. If the product is still not functioning properly after making use of these resources, please contact the Apple representatives or, if applicable, an Apple Authorised Service Provider located using the information provided in the documentation. An Apple representative or Apple Authorised Service Provider will help determine whether your product requires service and, if it does, will inform you how Apple will provide it. Apple or its Apple Authorised Service Providers will provide warranty service on products that are tendered or presented for service during the Warranty Period, as permitted by law. If the product is portable, meaning that it can operate independently without a power cord, you may obtain warranty service worldwide. However, service will be limited to the options available in the country where service is requested. If the product is not portable, warranty service may be restricted to the country where the product is purchased. Service options, parts availability and response times will vary according to country. You may be responsible for shipping and handling charges if the product cannot be serviced in the country it is in. In accordance with applicable law, Apple may require that you furnish proof of purchase details and/or comply with registration requirements before receiving warranty service. Please refer to the accompanying documentation for more details on this and other matters on obtaining warranty service.
(http://store.apple.com/Catalog/irl/Images/worldwidewarranty.html)
EDIT - make sure you keep your proof of purchase as they'll want it locally to prove it wasn't a grey import.
EDIT part deux:
OBTAINING WARRANTY SERVICE
Please access and review the online help resources referred to in the documentation accompanying this hardware product before requesting warranty service. If the product is still not functioning properly after making use of these resources, please contact the Apple representatives or, if applicable, an Apple Authorised Service Provider located using the information provided in the documentation. An Apple representative or Apple Authorised Service Provider will help determine whether your product requires service and, if it does, will inform you how Apple will provide it. Apple or its Apple Authorised Service Providers will provide warranty service on products that are tendered or presented for service during the Warranty Period, as permitted by law. If the product is portable, meaning that it can operate independently without a power cord, you may obtain warranty service worldwide. However, service will be limited to the options available in the country where service is requested. If the product is not portable, warranty service may be restricted to the country where the product is purchased. Service options, parts availability and response times will vary according to country. You may be responsible for shipping and handling charges if the product cannot be serviced in the country it is in. In accordance with applicable law, Apple may require that you furnish proof of purchase details and/or comply with registration requirements before receiving warranty service. Please refer to the accompanying documentation for more details on this and other matters on obtaining warranty service.
(http://store.apple.com/Catalog/irl/Images/worldwidewarranty.html)
stefan9
19-08-2008, 09:44 PM
No, warranty will only covered in the country your purchased the product.
Like for example, I buy a notebook in Spain, it will only cover the whole of Europe..
And If you do get warranty,(Depends on the manufacture) you can pay extra money for world wide warranty...
I bought a notebook from overseas, never once has it giving me problem.
Its dependent from manufacturer to manufacturer. Some give you a world wide warranty from the start.
Like for example, I buy a notebook in Spain, it will only cover the whole of Europe..
And If you do get warranty,(Depends on the manufacture) you can pay extra money for world wide warranty...
I bought a notebook from overseas, never once has it giving me problem.
Its dependent from manufacturer to manufacturer. Some give you a world wide warranty from the start.
sponge-bob
19-08-2008, 09:45 PM
Thank you
furnic
19-08-2008, 11:16 PM
Unless things have changed dramatically Apple laptops are covered by an international warranty.
EDIT - make sure you keep your proof of purchase as they'll want it locally to prove it wasn't a grey import.
EDIT part deux:
(http://store.apple.com/Catalog/irl/Images/worldwidewarranty.html)
You are not correct in your term of grey import because if he buys it overseas and brings it to SA then it would be a grey import.
What would be more correct was if you had said he would have to prove it wasn't an illegal import.
An item with a world-wide warranty is generally covered in a country other than the purchase country if you can prove that it was legally imported, so if for example you buy your laptop overseas and waltz through customs like you have nothing and then you have a warranty issue, you won't be able to prove a legal import so then your world wide warranty won't be covered.
If on the other hand, you declare the laptop, pay VAT (No Duties on laptops), then you will be fine - unfortunately though, usually customs at the airport don't give two hoots about duties and vat and slap like 20% regardless of if there should be duties or not - unless you have an importers code etc etc
re apple laptop - there is a minimal chance that you would actually have a warranty issue, and if you did, the cost of sending a laptop back to the USA is not that bad, so I say if you can get one at a decent price, go for it and don't be too concerned about the warranty.
EDIT - make sure you keep your proof of purchase as they'll want it locally to prove it wasn't a grey import.
EDIT part deux:
(http://store.apple.com/Catalog/irl/Images/worldwidewarranty.html)
You are not correct in your term of grey import because if he buys it overseas and brings it to SA then it would be a grey import.
What would be more correct was if you had said he would have to prove it wasn't an illegal import.
An item with a world-wide warranty is generally covered in a country other than the purchase country if you can prove that it was legally imported, so if for example you buy your laptop overseas and waltz through customs like you have nothing and then you have a warranty issue, you won't be able to prove a legal import so then your world wide warranty won't be covered.
If on the other hand, you declare the laptop, pay VAT (No Duties on laptops), then you will be fine - unfortunately though, usually customs at the airport don't give two hoots about duties and vat and slap like 20% regardless of if there should be duties or not - unless you have an importers code etc etc
re apple laptop - there is a minimal chance that you would actually have a warranty issue, and if you did, the cost of sending a laptop back to the USA is not that bad, so I say if you can get one at a decent price, go for it and don't be too concerned about the warranty.
werner
19-08-2008, 11:41 PM
hey furnic..lets hope those international businessmen, on their international travels, dont have any problems with their international warranties hey:-)
i (once) worked for a distributor that handled international warranties on ASUS laptops. the way it worked for them was simple. is it an asus? yes. it is less than one year old? yes. is it broken? yes. ok, proceed with repair.
now, i understand this is apple and not asus, but buying somethig yourself privately does nto count as a grey import, unless the Core guys use a different dictionary.
phone core, then email/phone apple US, and get the truth.
i (once) worked for a distributor that handled international warranties on ASUS laptops. the way it worked for them was simple. is it an asus? yes. it is less than one year old? yes. is it broken? yes. ok, proceed with repair.
now, i understand this is apple and not asus, but buying somethig yourself privately does nto count as a grey import, unless the Core guys use a different dictionary.
phone core, then email/phone apple US, and get the truth.
RichardG
19-08-2008, 11:52 PM
I would also recommend you buy yourself a notebook cooler, they cost around R400..
And when you do purchase the notebook, ask the sales assistance before hand if the warranty/ guarantee is covered worldwide. She/he, could tell yes or no......
And I am sure they could even give a call to the Supplier/Manufacture of the notebook to confirm, If you they do, and to have an extended overseas pick-up warranty would cost around $50-100....
Just read the the fine print.
And when you do purchase the notebook, ask the sales assistance before hand if the warranty/ guarantee is covered worldwide. She/he, could tell yes or no......
And I am sure they could even give a call to the Supplier/Manufacture of the notebook to confirm, If you they do, and to have an extended overseas pick-up warranty would cost around $50-100....
Just read the the fine print.
furnic
19-08-2008, 11:56 PM
hey furnic..lets hope those international businessmen, on their international travels, dont have any problems with their international warranties hey:-)
i (once) worked for a distributor that handled international warranties on ASUS laptops. the way it worked for them was simple. is it an asus? yes. it is less than one year old? yes. is it broken? yes. ok, proceed with repair.
now, i understand this is apple and not asus, but buying somethig yourself privately does nto count as a grey import, unless the Core guys use a different dictionary.
phone core, then email/phone apple US, and get the truth.
Huh?
Any item not purchased from the official agent is a grey import - so if you buy something overseas even privately and bring it to SA, it is grey, very simple.
If Asus don't care, great, but most other companies will demand proof of legal import.
I import a fair amount and I've had hassles with some companies and others have been ok, Apple are actually one of the ones that were ok!
i (once) worked for a distributor that handled international warranties on ASUS laptops. the way it worked for them was simple. is it an asus? yes. it is less than one year old? yes. is it broken? yes. ok, proceed with repair.
now, i understand this is apple and not asus, but buying somethig yourself privately does nto count as a grey import, unless the Core guys use a different dictionary.
phone core, then email/phone apple US, and get the truth.
Huh?
Any item not purchased from the official agent is a grey import - so if you buy something overseas even privately and bring it to SA, it is grey, very simple.
If Asus don't care, great, but most other companies will demand proof of legal import.
I import a fair amount and I've had hassles with some companies and others have been ok, Apple are actually one of the ones that were ok!
bwana
20-08-2008, 12:05 AM
You are not correct in your term of grey import because if he buys it overseas and brings it to SA then it would be a grey import.
What would be more correct was if you had said he would have to prove it wasn't an illegal import.
An item with a world-wide warranty is generally covered in a country other than the purchase country if you can prove that it was legally imported, so if for example you buy your laptop overseas and waltz through customs like you have nothing and then you have a warranty issue, you won't be able to prove a legal import so then your world wide warranty won't be covered.
If on the other hand, you declare the laptop, pay VAT (No Duties on laptops), then you will be fine - unfortunately though, usually customs at the airport don't give two hoots about duties and vat and slap like 20% regardless of if there should be duties or not - unless you have an importers code etc etc
re apple laptop - there is a minimal chance that you would actually have a warranty issue, and if you did, the cost of sending a laptop back to the USA is not that bad, so I say if you can get one at a decent price, go for it and don't be too concerned about the warranty.If you say so - my definition of grey import could very well be off - iow wrong :).
When I had problems with the powerbook I had purchased through Amazon, Cores only concern was that I had actually purchased it directly from Amazon and not from an unauthorised dealer here in SA. Once they saw my invoice they were more than happy to honour the warranty.
What would be more correct was if you had said he would have to prove it wasn't an illegal import.
An item with a world-wide warranty is generally covered in a country other than the purchase country if you can prove that it was legally imported, so if for example you buy your laptop overseas and waltz through customs like you have nothing and then you have a warranty issue, you won't be able to prove a legal import so then your world wide warranty won't be covered.
If on the other hand, you declare the laptop, pay VAT (No Duties on laptops), then you will be fine - unfortunately though, usually customs at the airport don't give two hoots about duties and vat and slap like 20% regardless of if there should be duties or not - unless you have an importers code etc etc
re apple laptop - there is a minimal chance that you would actually have a warranty issue, and if you did, the cost of sending a laptop back to the USA is not that bad, so I say if you can get one at a decent price, go for it and don't be too concerned about the warranty.If you say so - my definition of grey import could very well be off - iow wrong :).
When I had problems with the powerbook I had purchased through Amazon, Cores only concern was that I had actually purchased it directly from Amazon and not from an unauthorised dealer here in SA. Once they saw my invoice they were more than happy to honour the warranty.
furnic
20-08-2008, 12:12 AM
If you say so.
When I had problems with the powerbook I had purchased through Amazon, Cores only concern was that I had actually purchased it directly from Amazon and not from an unauthorised dealer here in SA. Once they saw my invoice they were more than happy to honour the warranty.
Cool, as I said, I've also had no issues with Apple/Core.
When I had problems with the powerbook I had purchased through Amazon, Cores only concern was that I had actually purchased it directly from Amazon and not from an unauthorised dealer here in SA. Once they saw my invoice they were more than happy to honour the warranty.
Cool, as I said, I've also had no issues with Apple/Core.
RichardG
20-08-2008, 12:16 AM
Also check Reseller Catalog Resellers
http://wheretobuy.apple.com/Catalog.html
and also check http://www.apple.com/buy/
Just make sure they are an Authorized Apple Dealer.
To locate
http://docs.info.apple.com/article.html?artnum=3464
(LMFAO
* Last Modified on: February 09, 1989
* Article: 3464)
http://wheretobuy.apple.com/Catalog.html
and also check http://www.apple.com/buy/
Just make sure they are an Authorized Apple Dealer.
To locate
http://docs.info.apple.com/article.html?artnum=3464
(LMFAO
* Last Modified on: February 09, 1989
* Article: 3464)
StbA
20-08-2008, 05:26 AM
Core honors Apple's international warranty regardless where it was bought. We had quite a few foreign clients who bought iMac's and then came to SA whos' warranty was honored at the iStore in the Waterfront.
Go ahead, buy the Mac overseas and bring it in, if you can, get the additional 3 year warranty. It will be honored.
Go ahead, buy the Mac overseas and bring it in, if you can, get the additional 3 year warranty. It will be honored.
VertigoZA
20-08-2008, 09:02 AM
I agree with StbA,
Core will honour the 1 year international warranty of any Apple product bought anywhere in the world as long as you can provide a proof of purchase. ie invoice from an international Apple store. This also goes for the 3 year extended warranty known as Apple Care.
Core will honour the 1 year international warranty of any Apple product bought anywhere in the world as long as you can provide a proof of purchase. ie invoice from an international Apple store. This also goes for the 3 year extended warranty known as Apple Care.
StbA
20-08-2008, 09:33 AM
You don't even need the original invoice, they can check where and when the Mac was bought on the Global Warranty website. All Apple Care technicians have access to this website.
VertigoZA
20-08-2008, 10:11 AM
You don't even need the original invoice, they can check where and when the Mac was bought on the Global Warranty website. All Apple Care technicians have access to this website.
GSX I know... but lets just say our favorite VAR usually wants an invoice so that it doesn't have to warranty grey imports. GSX only tells you so much.
GSX I know... but lets just say our favorite VAR usually wants an invoice so that it doesn't have to warranty grey imports. GSX only tells you so much.
sly
20-08-2008, 10:29 AM
You don't even need the original invoice, they can check where and when the Mac was bought on the Global Warranty website. All Apple Care technicians have access to this website.
True. My ipod was bugged up. purchased in the US. they punch the serial no in some program and shows were it was purchased. got a replacement 2 weeks later. Did this at the cresta. WWWComputers
True. My ipod was bugged up. purchased in the US. they punch the serial no in some program and shows were it was purchased. got a replacement 2 weeks later. Did this at the cresta. WWWComputers
bwana
20-08-2008, 10:31 AM
You don't even need the original invoice, they can check where and when the Mac was bought on the Global Warranty website. All Apple Care technicians have access to this website.Really - I wonder why Core insisted on it, twice. :(
StbA
20-08-2008, 12:10 PM
GSX I know... but lets just say our favorite VAR usually wants an invoice so that it doesn't have to warranty grey imports. GSX only tells you so much.
Core is not a VAR, normally a VAR adds value to the product or experience.
Core is not a VAR, normally a VAR adds value to the product or experience.
VertigoZA
20-08-2008, 01:42 PM
Core is not a VAR, normally a VAR adds value to the product or experience.
Sorry i meant VAD, this what they are officially known as now...
Check out the logo at the bottom of this page.
www.stopgrey.co.za
Sorry i meant VAD, this what they are officially known as now...
Check out the logo at the bottom of this page.
www.stopgrey.co.za
malec
20-08-2008, 03:13 PM
Core is not a VAR, normally a VAR adds value to the product or experience.
lol
lol
Suede
25-08-2008, 08:40 PM
I was advised by a reseller to buy the extended Apple warranty (Applecare) on any machine bought overseas, then Apple SA will definitely honour the warranty. Haven't tried it myself, but the guy usually gives sound advice.