BEWARE - Callmore Time' isn't offpeak time!

O

oef88

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Hi,

Just got my April Telkom bill - I am currently still using a 56K dial-up connection.

I had had to rebuild my PC at the end of May, and was trying to pull down ALL the updates for XP from Microsoft Update - so I connected on Easter Friday for about 9 1/2 hours (and only got a portion of the updates ...) When I looked at my bill, I was charged at premium rates for this call - over R300.00 for one call ...

Anyway, looking at my Bill for April - Public holidays falling on a weekday are NOT considered CallMore time - so they are charged at Premium Rates.

Telkom does not publicize this anywhere I can find - I certainly was aware of it. Talking to customer support got the response 'Thats our policy, so live with it!'

It doesn't make sense - all day Saturday is callmore, but Easter Friday isn't! Nor is Christmas Day!

So beware - Telkom will squeeze every last cent out of you it can!
 
Yes and the only thing they achieved other than deflate your bank account was alienate another good customer. When their time comes they will only have themselves to blame.

<b><hr noshade size="1"></b><font size="2"><font color="red"><b>You can take Telkom out of the Post Office but you can't take the Post Office out of Telkom.</b></font id="red"></font id="size2">
 
It used to be Telkom's policy that public holidays were cheap rated when I was a child many years ago.

Took me lots of patience to pursuade my parents why their phone bill once went through the roof :-)

Anyway, have a look at the "off-peak" hours for Vodacom Weekender - it includes public holidays!

South Africa needs World Class Broadband at World Competitive Prices.
 
They confuse people because every now and then they make an exception and say that a certain day is a R7 day.

Or are these just rumours I'm hearing?.. Probably spread by telkom themselves.

<font color="blue">TRUTH does <u>not</u> <i>lie</i> in <font color="green">opinions</font id="green"> and <font color="green">perception</font id="green">... but in that which <i>conforms</i> to <font color="red">fact</font id="red"> and <font color="red">reality</font id="red"></font id="blue">
 
I think Telkom's FAQ does say that Public holidays are excluded from callmore, so I guess they would argue that it's been made public.

Of course everyone reads the FAQ to find policy statements. Don't they? (sarcastic[}:)])
 
Erm, Public holidays have not been R8/InfinitCall ever.

- Colin Alston
colin at alston dot za dot org

"Getting traffic shaping right is easy and can be summed up in one word: Dont." -- George Barnett
 
no. they're not. i learned that the hard way when i had ISDN - stayed online for a day, cost me 200 bucks! ack!

<hr noshade size="1"><font size="1"><i><center><font color="red">i haven't lost my mind, it's backed up on disk somewhere...</font id="red">
tower82.ranburg.jhb|13% signal|256k package</center></i></font id="size1">
 
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