DO NOT BUY FROM hpshop.co.za OR DIGITAL PLANET!!!

D

dotcat

Expert Member
Joined
Nov 18, 2005
Messages
1,165
Reaction score
269
Location
kzn
So I need new cartridges for my printer - place my order on September 11th.

Fast delivery of items, except they send two Cyan Ink Cartridges and forget to send the Magenta Ink Cartridge.

I phone up - they will collect wrong item and send out replacement.

Replacement arrives WRONG! ANOTHER CYAN CARTRIDGE!

Phone up. We will send a replacement.

Received replacement today. WRONG ONE! They sent the small cartridge instead of the XL that I paid for.

This is the most incompetent on-line dealer I have ever dealt with.

Just a word of warning to anyone who does not look forward to hassles when shopping on-line with the above suppliers...

:(:(:(:(:mad::mad::mad:
 
HP support is now close to impossible to find.

A client needed a replacement battery for a laptop - after 30 minutes trying to call HPShop he gave up.

Has anyone found a source for repairing HP laptops in the Cape Town area ?
 
daveza said:
HP support is now close to impossible to find.

A client needed a replacement battery for a laptop - after 30 minutes trying to call HPShop he gave up.

Has anyone found a source for repairing HP laptops in the Cape Town area ?
Click to expand...

Do keep in mind that HPShop has nothing to do with HP themselves. As for support...no idea I'm afraid.
 
That would grate me... 3x wrong. How difficult could it possibly be?
 
Back in the day when you could only get AGP & PCI graphics, a mate of mine bought an AGP card from Incredible Corruption. Took it home (still plastic sealed) and finds a PCI card enclosed. Takes it back, gets another model cos the one he bought first was out of stock, takes it home, PCI again!
They wouldn't give him a refund & eventually he got sick of em, he gave the card to his nephew
 
dotcat said:
So I need new cartridges for my printer - place my order on September 11th.

Fast delivery of items, except they send two Cyan Ink Cartridges and forget to send the Magenta Ink Cartridge.

I phone up - they will collect wrong item and send out replacement.

Replacement arrives WRONG! ANOTHER CYAN CARTRIDGE!

Phone up. We will send a replacement.

Received replacement today. WRONG ONE! They sent the small cartridge instead of the XL that I paid for.

This is the most incompetent on-line dealer I have ever dealt with.

Just a word of warning to anyone who does not look forward to hassles when shopping on-line with the above suppliers...

:(:(:(:(:mad::mad::mad:
Click to expand...
Hi DogCat,

I must apologize for your frustration.
I see that Charlie suggested you chat to me. Please let me know what your order number was for Digital Planet so that I can look into this issue.

Kind Regards,
Karyn

Hi Dogcat - I have chatted to the relevant departments and it seems that we did have a system error on our order capuring system. Our guys have put something in place to avoid it happening again. I must apologize though as I do know as a customer this is very frustrating.

Thanks and Regards,
Karyn
 
Last edited:
daveza said:
HP support is now close to impossible to find.

A client needed a replacement battery for a laptop - after 30 minutes trying to call HPShop he gave up.

Has anyone found a source for repairing HP laptops in the Cape Town area ?
Click to expand...

Stacey Pluke - [email protected] - http://spl.co.za/index.html

Cape Town Physical Address:
Unit 4, Centurion Business Park, Cnr Bosmansdam & Democracy Road, Montegue Gardens, Cape Town

Tel : +27 (0)21 555 0333
Fax: +27 (0)21 555 2766
 
My experience with DP has been nothing but horrible too. I ordered a replacement mini-PCI wireless card for my HP laptop. Despite the money being charged to my account shortly after, the card never arrived. After some time I started phoning them. These calls usually had one of two outcomes. Either being told that someone would get back to me (which never happened) or with me giving up after holding on for 45 minutes - daytime phone calls, from a mobile phone. Eventually I found out where they were and drove there. The two "customer service" persons behind the service desk were unable to find the part, but thankfully I saw it on the shelf.

This was in 2006 - seems things haven't improved at all.

Karen, kudos for trying to help.
 
Last edited:
Hi

koffiejunkie said:
This was in 2006 - seems things haven't improved at all.

Karen, kudos for trying to help.
Click to expand...
Hi koffiejunkie,

I must apologize for the bad experience that you've had with us. Please confirm if your complaint was in 2006 or if this was a typo.

Thanks and Regards,
Karyn
 
There have been many posts regarding DP & HP - why people use them, god only knows.
Specials are speecials and SHYTE places are SHYTE places.

DP & HP are one in the same - learn your lessons and move on!
 
Reply

gdiza said:
There have been many posts regarding DP & HP - why people use them, god only knows.
Specials are speecials and SHYTE places are SHYTE places.

DP & HP are one in the same - learn your lessons and move on!
Click to expand...
Hi gdiza,

Have you personally shopped on Digital Planet? I would appreciate hearing your feedback. Please let me know what the issues were regarding your order and when you purchased from us. If you can include an order number as well that would be very helpful.

Thanks and Regards,
Karyn
 
Hi Karen,

I have also purchased a few items from DP a few times and unfortunately I have also never really had a good experience. I used to purchase from DP as the pricing on the site was pretty good, but the lack of a good customer experience pushed me to purchase from other competitors. There is lot more competition than the old days when you were the only guys with a reliable online shop. Most online shops are now run by the business owners themselves who have an actual interest in keeping the client happy, and ensuring they have a returning customer. They are not just earning a salary. This provides enough incentive for them to make sure they provide the best service at least 95% of the time. As for myself I do not even use DP for price comparisons anymore because most of the time you will find a cheaper website, you just have to go JUMP or Pricecheck and you will find those shops and products rather easily.

You are definitely in the right place for honest opinions (althoughmaybe they are not always 100% contructive).

Good Luck!
 
Karyn (GM Digital Planet) said:
Hi gdiza,

Have you personally shopped on Digital Planet? I would appreciate hearing your feedback. Please let me know what the issues were regarding your order and when you purchased from us. If you can include an order number as well that would be very helpful.

Thanks and Regards,
Karyn
Click to expand...

Karyn, firstly, I would not bad mouth a company unless I've used them myself and had problems with them, which I did - on 3 seperate occasions.

Feedback? I'm not using DP or HP again - ever!

I know you might help me or apologise or whatever, but at some point, I'll have this problem again or someone else will - I don't see the point in dealing with DP again.

Now, I just use Kalahari.net or Take2.co.za

Having said that - I have had issues with Take2.co.za and Kalahari.net but not as many (in a row) that I had with DP
 
Hi

MrJones said:
Hi Karen,

I have also purchased a few items from DP a few times and unfortunately I have also never really had a good experience. I used to purchase from DP as the pricing on the site was pretty good, but the lack of a good customer experience pushed me to purchase from other competitors. There is lot more competition than the old days when you were the only guys with a reliable online shop. Most online shops are now run by the business owners themselves who have an actual interest in keeping the client happy, and ensuring they have a returning customer. They are not just earning a salary. This provides enough incentive for them to make sure they provide the best service at least 95% of the time. As for myself I do not even use DP for price comparisons anymore because most of the time you will find a cheaper website, you just have to go JUMP or Pricecheck and you will find those shops and products rather easily.

You are definitely in the right place for honest opinions (althoughmaybe they are not always 100% contructive).

Good Luck!
Click to expand...
Hi MrJones,

Thank you for your feedback. I really do believe that all feedback is constructive. It is the only way any business can survive and improve. I assure you that our service and deliverability has improved drastically and I hope that due to us being in the industry - going on 10 years this year - that we will be trusted more than a newbie site.

I hope that you will one day give us another chance and if you have any further feedback then please send it through.

Have a wonderful weekend.

Kind Regards,
Karyn ([email protected])
 
Reply

gdiza said:
Karyn, firstly, I would not bad mouth a company unless I've used them myself and had problems with them, which I did - on 3 seperate occasions.

Feedback? I'm not using DP or HP again - ever!

I know you might help me or apologise or whatever, but at some point, I'll have this problem again or someone else will - I don't see the point in dealing with DP again.

Now, I just use Kalahari.net or Take2.co.za

Having said that - I have had issues with Take2.co.za and Kalahari.net but not as many (in a row) that I had with DP
Click to expand...
Hi gdiza,

Thank you for clearing that up and sending through your feedback.
I hope that one day you will give us another chance and see the improvements.:)

All the best,

Karyn ([email protected])
 
It seems that all of these companies get their off days once in a while. You never hear from the happy customers. I've used Digital Planet, Take2 and Kalahari in the the past year and had no problems at all.
 
Grumpy Old Man said:
It seems that all of these companies get their off days once in a while. You never hear from the happy customers. I've used Digital Planet, Take2 and Kalahari in the the past year and had no problems at all.
Click to expand...

+1

I've had bad experiences with DP before but considering new management - I would try again if they had something I needed.

At least DP responds publicly to complaints on myBB - thats a lot better than most companies.

Also, I've probably had worse problems with Kalahari than DP - cancelled orders, wrong orders, not delivering, etc.
 
Karyn (GM Digital Planet) said:
Hi koffiejunkie,

I must apologize for the bad experience that you've had with us. Please confirm if your complaint was in 2006 or if this was a typo.

Thanks and Regards,
Karyn
Click to expand...

Hi karen,

Yes it was definitely in 2006. I just checked my old mails to verify. I had some of the details wrong - apologies for that. The card was at your offices about three weeks, although the promised time was 6 days. The order included a 512MB dimm, which I cancelled when told that it would take a month.

I eventually collected it myself, but was still billed R 42.11 excl. VAT for delivery.

The other part of this mess, that I've completely forgotten about, was that when the card finally arrive, it wouldn't work in my laptop, despite being listed on HP's website as an "accessory" for this specific model. After some back and forth with HP support, they determined that the card I was supplied with was the wrong part number.

At this stage I contacted DP again, but never heard anything back. In the mean time, a friend expressed interest in the card, so I sold it so I didn't bother too much with this any further.
 
Some people may have had bad experiences with DP before, but don't we all have bad experiences with a company at some stage. Like someone said on here - you don't here about the good service, only bad.

I have never used DP before, but I must admit that I would certainly give them a try if I need something in that line again as they do respond on the forum and do try to sort things out.

They way Karyn has treated these matters and the way in which people mentioned these matters, I must certainly give a thumbs up to her.

I'll give them a try...
 
You must log in or register to reply here.
Back
Top
Sign up to the MyBroadband newsletter
X