Klagtes oor Telkom

Lees onderstaande in die lig van Telkom se winste


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http://www.news24.com/Beeld/TotUDiens/0,,3-974_1542500,00.html

Swak infrastruktuur belemmer Telkom-diens

Me. Liesl Morsner van Pretoria sê sy kry nie bevredigende antwoorde van Telkom nie nadat sy gekla het oor die gebrek aan telefoonlyne in Faerie Glen, Pretoria.

"Ek het 'n verwysingsnommer gekry nadat ek om die lyn aansoek gedoen het, maar ek kry geen antwoord oor hoekom dit so lank neem nie. Daar bestaan ook geen alternatief nie," het sy geskryf.

Volgens Telkom staan hulle geensins ongenaakbaar teenoor die verskaffing van telekommunikasiedienste in die gebied nie, maar die infrastruktuur is tans onvoldoende om enige telefoondienste te verskaf. Die verskaffing van dienste in die gebied sal in Augustus heroorweeg word.


Ook me. Frenette Grabie uit die noorde van Pretoria het by ons kom kla omdat Telkom nie sover kom om 'n kabel te lê om 'n lyn aan haar te verskaf nie.
"Niemand kan vir my 'n antwoord gee oor wanneer die kabel gelê gaan word nie en elke keer daag iemand van Telkom hier op om die foon te installeer en dan is die kabel nog nie gelê nie," het sy geskryf.

Telkom het gesê hulle is weens verskeie beperkings nie in die posisie om nou die diens te verskaf nie.

Die verskaffing van die diens is totaal onekonomies.



South Africa needs World Class Broadband at World Competitive Prices.

It is not the first complaint of this nature that I have come across. It is really sad that Telkom (as the only bloody provider of Telco services in SA) can be allowed to have this smug attitude!

They should be man handled by government to get their act together. We cannot afford this behavior in our country! [!]

He who does not understand the value of war at the right time, cannot comprehend the value of life at any time - Anonymous

This is one of the serious issues facing all South Africans. If Telkom don’t want to install a line to your house because of economic reasons, what can that consumer do about it. It seems very little.
Now I ask you this. How were all lines laid in SA before? I'm sure many were not economically viable to start off, but they put the lines in anyway. In those days Telkom was a state run entity and provided for the needs of its people, however slow the service was, but it still was done in the end.
This is one of the problems that the state completely overlooked in the Privatisation of Telkom. The only thing that Telkom had to do under its licence was provide lines to the poor. They provided 2.5 million lines, but promptly cut them off again because of fraud and unaffordability. They didn't even leave the lines on so that they could still receive calls or make emergency calls.
I suppose because Me. Liesl Morsner doesn’t qualify as a poor person, so she is overlooked. This is daft. She might be a pensioner for all we know and needs a phone for security or health reasons. And in this day and age it should be her bloody right to have a phone line.
If Telkom cannot provide basic services like this then they shouldn't call themselves a telecommunication company. The state has made a real mess up of Privatising Telkom. We were better off in the old days. At least Me. Liesl Morsner would have got her phone installed.
It’s a disgrace and Minister Ivy should bow her head down in shame, because of it.


<b><hr noshade size="1"></b><font size="2"><font color="red"><b>You can take Telkom out of the Post Office but you can't take the Post Office out of Telkom.</b></font id="red"></font id="size2">

Published in the letters column of <i>The Star</i> newspaper of 15 June 2004, reproduced here with due and specific acknowledgments, no plagiaristic intent, and in the interests of the public good - under the by-line:

<b>Telkom just keeps its customers on hold</b>

I am truly touched by Telkom's advertising campaign; their support of our beautiful nation and their unrelenting commitment to service excellence.
Perhaps the earlier is an accurate representation, but since the latter is certainly not reflective when put to the test, their reputation as a whole should be questioned. The old adage of "the proof is in the pudding" springs to mind.
Since February this year, I have been struggling to obtain a telephone line.
The first person I dealt with was rude and arrogant. His search for available lines in the area proved futile, as the new place I was moving to lacked the necessary infrastructure.
He said it was a "project in progress" which was actually due to have been finalised in January. He vowed to investigate and return my calls.
Seven attempts to reach him and several messages later, he finally responded by telling me the matter had been relocated to a new department.
I made a further 15 calls to buck-passers, none of whom could refer me to senior management. This leads one to believe that management is too sick and tired to hear complaints about their staff's incompetence, and/or is unwilling to dirty their hands with the menial task of actually resolving client queries.
By mid-April, the cabling project had been completed - three months late.
I made another four enquiries regarding my telephone connection, and was finally told by a disinterested individual that I had been placed on a waiting list.
I informed them that waiting was not an option as I worked from home, and she responded by saying that it was not her problem.
I somehow managed to locate a manager of some sort. He was somewhat helpful, but referred my order to one of his employees who would be in touch. As our American friends would say: "Whatever!"
After several attempts to reach the man in charge of my complaints, I was told that technicians would be on site on May 6 and they would contact me to make the necessary arrangements.
On May 5 I called the same individual to say that their technicians had not contacted me and he replied that the order had been deferred for another week.
I drafted this same letter, a copy of which was sent to Telkom, and a technician promptly arrived at my front door.
He could not provide me with a line, as the cabling to my home had not been laid. The excuse offered was that the developer had not finalised piping and manhole development, so cables could not be laid.
The developer assured me this is not the case, and a neighbour informed me recently that she already has a telephone and ISDN connection.
Lies, incompetency and buck-passing appear to be the Telkom code of ethics.
I can now report that I have spent vast amounts of time and money trying to obtain service from a non-servvice-providing service provider.
I have had to run my business from various venues, all charging exorbitant fees for facilties I already have at my disposal.
And to date, I have not even heard one apology for the delays Telkom is currently experiencing in running their multimillion-rand corporation.
<b>Romy Blomkamp</b>
Johannesburg

<i>* Telkom, despite being asked on May 18 to comment to</i>[sic] <i>this letter, had not done so at the time of going to press - Letters Editor</i>

Geez - isn't this just par for the course when it comes to Telkrap...

The more the better ppl should actually start also forwarding their mails to icasa and COD at the same time as the news papers. Could be the communications ministry doesnt have money for newspapers over there cause of their new BM's.

Proud South african rip offs.