An example of good customer service - maybe Sentech could take tips.
I am a paid member of LiveJournal, a weblogging site. Last week they had some severe connection problems, cause by DoS floods and hacking attempts. They provided an explanation of the issues, mentioned how it was being fixed, and gave an additional two weeks of free subscription to all paid members. They did this even though the problem was not of their own making...
I am a paid member of LiveJournal, a weblogging site. Last week they had some severe connection problems, cause by DoS floods and hacking attempts. They provided an explanation of the issues, mentioned how it was being fixed, and gave an additional two weeks of free subscription to all paid members. They did this even though the problem was not of their own making...
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