A Meeting Report-Back, Strategy and Warfare

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I have nothing to add except: [}]

Sentech had best resolve the current issues with their service ASAP. Having spoken to several interested parties Sentech had better understand that opposition to their current product deception and tactics will be vigrous, sustained and effective.

-Professional information anarchist-
I support:
www.hellkom.co.za

Can those folks with cell numbers for various Sentech Management personnel - (Winston Smith, Potgieter and others) please post them, so that we all can share our feelings with them, whenever we feel like it.

If forumites with the cell numbers wish to remain anonymous, just log out, and create a new profile called 'anonymous' or 'ghost1' or other nicely anonymous and descriptive profile, and then post the cell numbers you may have.

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"Never doubt that a small group of thoughtful, committed citizens can change the world. Indeed, it is the only thing that ever has."
-Margaret Mead

Nice LG some lovely words you spoke, and I wont stop either, infact I have just begun

Fantasy is what people want, reality is what they need.

About 4 - 6 weeks ago, after we had reported disconnection issues to Tech Support, we received a call from Tech Support offering us the option to cancel the contract, and the sevice, without being penalised.

I suspect that, once such an offer has been made and declined, the subscriber ceases to have much of a case for further action. I also suspect that any kind of mass demand for discounts will be greeted with offers of contract cancellation rather than protracted negotiations.

Sorta like the rock and the hard place.

Jhbgirl - 'a verbal agreement isnt worth the paper its written on', or some variation of that saying. So unless they put something to you in writing, and you replied in writing, there's no legal evidence that you declined anything.

Furthermore, although calls TO the support centre are clearly stated as being recorded, I dont think its admissable in a court of law, if they were to be recording a call made BY them to YOU - (without them advising you at the start of the phone call that they were in fact recording.)

So it doesnt matter, I think, whether or not you declined it in a call made to YOU - it becomes a 'your word against their's' situation, and totally inadmissable in any legal and binding way.

Thats my devious take on it

Also, I think when calling the Accounts department, (or any Department)and getting the names of people you speak to, ask for their email addresses, and send them mails which begin with variations of the following sentence:

" Re Our Telephone Conversation - Just to put on the matters discussed on record, and ensure my understanding of the telephonic discussion I had with you (date/time), you stated the following: "
(then put in the substantive points they made, or the offers, the statements etc etc)

ask them to please correct any errors that you may have inadvertently made in the detailing of the conversation with them - and end it with the fact that you're looking forward to hearing from them.

Print this out, and maybe follow it up with a further fone call to double check, (and if you want to be really anal, send them another one saying 'this is to confirm our telephone conversation where you agreed that my recollection of the earlier conversation, was accurate'
and store this as well..)

so that there is a detailed record on your side and theirs, of any offers, statements or excuses given - and it also demonstrates that you are taking this as seriously as any other kind of business arrangement.

If one doesnt do this, it doesnt exist, legally speaking, and shows them that they can do anything they want, because you are not approaching them in a standard businesslike way..

<blockquote id="quote"><font size="1" face="Verdana, Arial, Helvetica" id="quote">quote:<hr height="1" noshade id="quote"><i>Originally posted by Jhbgirl</i>
<br />...received a call from Tech Support offering us the option to cancel the contract, and the sevice, without being penalised.

I suspect that, once such an offer has been made and declined, the subscriber ceases to have much of a case for further action. ...<hr height="1" noshade id="quote"></blockquote id="quote"></font id="quote">
This might be a bit too difficult to accept for those of us who invested over R6000 in antennas, modems, network equipment, etc.

Overall, I am still happy with the product though.

anakin, thats what so frustrating. It potentially IS a very good product, and when it's working I'm very happy as well, believe it or not.
(The operative words being 'when its working'..)

But its being run by a Company who - for whatever reason - are behaving generally like arrogant amateurs who don't mind insulting, alienating and ignoring customers they have a contractual duty towards.
So they're simply having to be taught a lesson.
Its not personal. It's just Business (as they say in the Mafia movies)

If they offer you a cancellation, demand they pay the installation fees for Telkom ADSL plus the difference in fees for the remainder of your contract.

They offered a service, you accepted, and now they have to buy them free of the consequences of non-performance.



South Africa needs World Class Broadband at World Competitive Prices.