Genie
Active Member
- Joined
- Jun 10, 2005
- Messages
- 41
- Reaction score
- 12
Let me not go into detail of the bad service I had from Screamer Telecoms up to now ... but I think it is worth sharing what I found when I got into my car and went to pay the "amazing" tower a visit. I WAS SHOCKED ... Yes this photo is the condition of the equipment at the Pretoria Screamer Wi-Fi Tower.
UPDATE:
OK, the meeting took place and I was met by one of the Directors of Screamer Telecoms, and two technical guys.
They agree that on first glance it could have appeared that the equipment was that of Screamer Telecoms, as the equipment in the photo is right next to that of Screamer. But it seems that I was wrong and the equipment is not that of Screamer Telecoms. I would like to apologise for the posting of the picture and any damage caused in doing so. I also apologised to the director of Screamer and in the same breath made it clear that my uptime over the last three months forced me to go these extremes.
In my defense, the service was so up-and-down in the last three months that I had to get in my car and go and find the tower myself.
Why did I as a customer had to go through these extremes in order to get a good reliable service? And why did I have to post a photo on MYBB in order to get some personal service from Screamer? Was it not enough to tell them for three months about my service experience in order for them to come and investigate my claims?
Well, it all seems to be working now and believe it or not this morning I have 100% uptime with almost no packet loss or latency. I would like to thank the director of Screamer telecoms for meeting me at the site and going the extra mile in order to solve my problems. I hope they can now continue in providing a reliable 99% uptime service.
CASE CLOSED.
UPDATE:
OK, the meeting took place and I was met by one of the Directors of Screamer Telecoms, and two technical guys.
They agree that on first glance it could have appeared that the equipment was that of Screamer Telecoms, as the equipment in the photo is right next to that of Screamer. But it seems that I was wrong and the equipment is not that of Screamer Telecoms. I would like to apologise for the posting of the picture and any damage caused in doing so. I also apologised to the director of Screamer and in the same breath made it clear that my uptime over the last three months forced me to go these extremes.
In my defense, the service was so up-and-down in the last three months that I had to get in my car and go and find the tower myself.
Why did I as a customer had to go through these extremes in order to get a good reliable service? And why did I have to post a photo on MYBB in order to get some personal service from Screamer? Was it not enough to tell them for three months about my service experience in order for them to come and investigate my claims?
Well, it all seems to be working now and believe it or not this morning I have 100% uptime with almost no packet loss or latency. I would like to thank the director of Screamer telecoms for meeting me at the site and going the extra mile in order to solve my problems. I hope they can now continue in providing a reliable 99% uptime service.
CASE CLOSED.
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