LG South Africa Service Sucks

Nanfeishen

Nanfeishen

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So i had an Lg HD/recorder model RH7624w, bloody thing bombed out and the quote to fix it was almost R1500, so I decide to put a few hundred extra on that amount and went and bought the newer model the RH387.
Bought it at Game, so 2 months after purchase, never used the HD to record anything only ever watched DVD's on it, and the HD gives in, so off to Game, they tell me cant replace unit, so must hand it in and it will take about 6 weeks.
Bugger that, so i take it directly to LG, tell them the HD drive is kaput, the techie takes it away to test , comes back and tells me the HD is kaput, WTF ? hello, i just told you it was :(.
Okay the unit is still under guarantee, so no charge to fix , i will wait while you swop out the hard drive.
Sorry no hard drive's in C.T. must get from J.B. WTF ?????
LG Cape Town, has a 3 story building, with despatch and workshop, but they dont carry spare HD's? :eek: :confused:
My local computer shop is half the size of their reception and they carry HD's.
Rectron is 5 minutes walk from them , but they cannot use their HD's, as company policy dictates yadda yadda bull****.
So it will take 1 week, phone them after 1 week, nothing from JB yet. :mad:
How hard is it to courier 1 effing HD from JB to CT, i even offered to pay for the bloody courier, nothing nada nyet.
Maybe , MAYBE by Monday.
 
Nanfeishen said:
So i had an Lg HD/recorder model RH7624w, bloody thing bombed out and the quote to fix it was almost R1500, so I decide to put a few hundred extra on that amount and went and bought the newer model the RH387.
Bought it at Game, so 2 months after purchase, never used the HD to record anything only ever watched DVD's on it, and the HD gives in, so off to Game, they tell me cant replace unit, so must hand it in and it will take about 6 weeks.
Bugger that, so i take it directly to LG, tell them the HD drive is kaput, the techie takes it away to test , comes back and tells me the HD is kaput, WTF ? hello, i just told you it was :(.
Okay the unit is still under guarantee, so no charge to fix , i will wait while you swop out the hard drive.
Sorry no hard drive's in C.T. must get from J.B. WTF ?????
LG Cape Town, has a 3 story building, with despatch and workshop, but they dont carry spare HD's? :eek: :confused:
My local computer shop is half the size of their reception and they carry HD's.
Rectron is 5 minutes walk from them , but they cannot use their HD's, as company policy dictates yadda yadda bull****.
So it will take 1 week, phone them after 1 week, nothing from JB yet. :mad:
How hard is it to courier 1 effing HD from JB to CT, i even offered to pay for the bloody courier, nothing nada nyet.
Maybe , MAYBE by Monday.
Click to expand...

Yip, both LG & Samsung service sucks. As a general rule, I don't buy their products.
 
Keep on pestering them about it every day. They will become so sick of you that they will get it for you sooner than they originally planned just to get rid of you.

This is the only way you get any sort of service in SA these days, unless you are prepared to bribe one of the technicians after which a hard drive will magically be found from a shelf somewhere.
 
Roadrunner said:
Keep on pestering them about it every day. They will become so sick of you that they will get it for you sooner than they originally planned just to get rid of you.

This is the only way you get any sort of service in SA these days, unless you are prepared to bribe one of the technicians after which a hard drive will magically be found from a shelf somewhere.
Click to expand...

If only it was so simple.

I took the unit in on Thur the 19 /03, the above post was made on Thur 26/03, Yesterday being Mon 30/03, i phone to find out if said part has arrived, I am notified that said part is not available from Joburg :mad:, their are no said parts available in the whole country :confused: WTF
No Spare Parts in the country for a large company, it is mind-bogling.
In todays day and age of instant messaging, email, and almost instant communication, it takes 10 days, ....10 DAYS ..to communicate between 2 branches of the same company :eek:
So now they have to submit paperwork, to replace the unit, and order a new unit , apparently 7 - 8 Days.
My flipping Lcd monitor bombed out on me after 5 months, took it back to the shop i bought it from, and the next day got a replacement with apologies, and the shop in question is a tiny little 2 - 3 man operation, that was service and with a smile and apology.
It seems apparent that the bigger the company the less after sales service one gets or can expect.
L.G. --- Low Grade Electronics, even Lower Grade service.
 
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