Survey: Voicemail on WBS Support Centre

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Survey: Leave a message OR Redial

Assuming that the press 0 to retrieve your messages thing is fixed on the WBS Support Centre number, AND you have an URGENT problem like no traffic or unable to connect, would you prefer to:

[A] Leave a message for WBS to call you back?

OR

Get an engaged signal and hit the redial button until you get thru?
 
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Seems I'm the only person interested in knowing everyone else's opinion, no takers?

Well, right now I vote .

If it is urgent, (which is about the only time I would ever call a support centre / helpdesk in the first place) I would need to know ASAP, and would not be prepared to wait for someone to return my call.

PS: Had a message from Anakin saying that WBS Management were aware of press 0 problem, and the telephone system supplier company would be sorting out the problem. I've requested that we be informed when it is fixed.
 
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sihen, just on the topic of the ACD (Automatic Call Distributor) , often times the 0861 number is engaged, however if I try one of the trunk numbers (Direct Numbers) I get through to a consultant instantly.
 
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