Webafrica ADSL lets me only connect to Telkom's website

Hi Forum,

I recently ordered DSL from Webafrica and was surprised to get the line enabled in no time. After configuring the router everything seems fine: I get line sync and an address on the WAN side. However, every website is blocked with the exception of www.telkom.co.za. No outside address is pingable or accessible.
Any ideas??


Regards, Lars

I can see that you have sent us a ticket regarding the issue.
I have sent you a reply with the steps that you need to follow as the line has not been verified yet.
If you are still having issues please send me a PM and I will contact you back to resolve this issue with you.

WA Strikes again, why dont you phone the oke and help him through it. Comon give excellent service to your clients, should we really have to beg and post comments?

WA Phone Lars: Hi Lars, we see your have had your ADSL line installed.
Lars: Why yes WA
WA: Do you have a minute to verify your line (if you at home that is).
Lars: Why yes, thankyou WA

Lars makes many new cleints for WA by word of mouth.

But Nooooooooo WA choose to suck.

You need to verify your Telkom ADSL line...

http://www.telkom.co.za/verifyadsl

Hi Lars as we discussed last night the issue has been resolved.

Barfish88 said:

WA Strikes again, why dont you phone the oke and help him through it. Comon give excellent service to your clients, should we really have to beg and post comments?

WA Phone Lars: Hi Lars, we see your have had your ADSL line installed.
Lars: Why yes WA
WA: Do you have a minute to verify your line (if you at home that is).
Lars: Why yes, thankyou WA

Lars makes many new cleints for WA by word of mouth.

But Nooooooooo WA choose to suck.

Click to expand...

Got an axe to grind or what?

I am surprised that a phone call is not made once the line is converted, but not activated.
bebenl is capable of accessing this forum, and troubleshoot the problem. I know a heap of people who would benefit from a phone call.

Did bebenl simply jump the gun?

Most come and moan here instead of sorting the problem out via the phone.

So easy as well, pick up phone dial number sort it out.

DSL Verification

Hi Bebenl

According to our logs our DSL team sent you an email with a welcome letter related to the verification process that we send to all our clients. For some reason you might not receive this notification. I have forward you the notification for your reference.

Please veiw attach


Dear L Bebensee


We are pleased to announce that your DSL line has been activated. You will need to follow these steps to verify your connection.

VERIFICATION PROCESS

1: The ADSL router needs to be switched on and all cables connected.
2: Follow the link to verify your details Verify ADSL Line
3: Verify your line and wait 30 minutes for the verification to complete.


ROUTER SETUP

Configure your ADSL Router


DSL CONSOLE

Manage almost every aspect imaginable via our web based management area such as:

* Purchase prepaid bandwidth
* View your usage
* Enable advanced features, such as DSL Secure or Auto-Topups.


Auto-Login


EMAIL DETAILS

Email accounts can be managed via the dsl console.

Webmail: http://webmail.webafrica.org.za/
POP3: pop.webafrica.org.za
SMTP: smtp.saix.net / smtp.webafrica.org.za

Note: If you use smtp.webafrica.org.za you will need to enable authentication. Please tick "My outgoing server requires authentication." and "Use same settings as incoming".


SUPPORT

Should you require any assistance, please view the following:
Support Overview Page
Forum
KnowledgeBase
Live Assistance

If the above does not resolve your issue(s) feel free to contact us on 0861 555 222 or request assistance from a Web Africa representative by logging a support ticket via email.


ADVANCED SETTINGS

DNS/Nameservers: Autoassigned or 196.25.255.34 (Primary) / 196.25.255.3 (Secondary)
SMTP: smtp.saix.net
Dial-Up Nr: 0860 007249
PPPOE Enabled

VPI/VCI: 8/35
Encapsulation type: LLC


POINTS TO CONSIDER

Cancellation is subject to 30 days notice period.
In the event you moving property please notify Web Africa three weeks before the move.
Due to infrastructure problems or PORT availability every effort is employed on our side to speed up the process.