Axxess Uncapped Express (Satellite) and IS, whats going on?

A

Angelus

Well-Known Member
Joined
Jun 8, 2006
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Location
KZN , Durban
hi i got a Axxess Uncapped Express (Satellite) account
ive been trying to get hold of axxess since yesterday via phone (got through yesterday evening but not today) and via support tickets and iam still waiting for a reply.

its taking 10+min for any site to load be it local or international. i phoned earlier and spoke to someone by the name of Garreth who said he would log a fault with IS and i should wait till 18:00 and see if it improved and well it is still the same ... is something wrong with IS ? my home number starts with 031201 and my line is syncing with out problem
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and iam in durban.

can anyone tell me whats going on?
 
My IS Express account with WebAfrica is currently fine. Don't know if that info helps you at all though.
 
i checked my tickets this morning for a reply all in all i have sent 4 and now i see that there are only two so somone removed 2 of them but didnt bother to answer or reply.
so i still dont know whats going on. is this what iam paying R900 for? there was a time when i loved axxess.

but ya i dunno o_0
 
I got express as an experiment for the next 3-months to see what all the fuss is about...websites loads in decent time, downloads mediocre looks like they cap the downloads to 100KB/s from time to time, so not always full speed. So all in all I will give it a 6/10 so far, lets see if it gets better. Angelus might be your location, I am in JHB and IS seems fine.
 
Angelus said:
hi i got a Axxess Uncapped Express (Satellite) account
ive been trying to get hold of axxess since yesterday via phone (got through yesterday evening but not today) and via support tickets and iam still waiting for a reply.
Click to expand...

Try another account (even the Telkom guest account) as you may have to contact Telkom. We had a similar problem last week and Telkom had to reset the port to get it working right.
 
I have the same account and presently have a ping of 1400+ to jhb from jhb and dl of 0.14, cancelled my account already but had to give that month crap so been using it as i love headaches
 
Abe said:
Try another account (even the Telkom guest account) as you may have to contact Telkom. We had a similar problem last week and Telkom had to reset the port to get it working right.
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Good idea. I have been using the express now for two month, and am one of the users in their top 10 :-)
It works fine, but now and then does die. I found that if I changed to my telkom account, I could tell if the problem was with the line/modem and not really the account. Sometimes I would unplug the modem, wait 15 min, and power up again helping to bring it up to speed again. Probably a dying modem, but the point is, I have found most of the time my problem was not actually with Axxess.
 
do you have a torrent client running, are you using ESET/nod32? i had some hectic line speed problems and struggled for a while to get it resolved. once i sorted all that out, it runs like a dream
 
I'm not having any issues at the mo, but Angelus might be struggling with the weather? as we had quite a spate of thunder storms recently and he's on the Satelite express not the fibre.
 
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