Neotel is killing my business ( NeoFlex Data )

N

Neil_mybroadband

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Joined
Mar 20, 2007
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Location
Cape Town
I've been using a 10GB NeoFlex Data package for my new offices on Bree street ( Cape Town ). Signal Coverage = Excellent.

Each day the connection drops and the only way to fix it is to restart the router.
( I've been counting each time I've had to get up and flick the switch, averages 7 times per day over 3 weeks )

I've logged tickets with Neotel. I've reset the router a bunch of times.
I've even been told by the support staff that this is "normal".
I really wanted Neotel to work but I've had to go back to Telkom.

:(
 
that is scaly. I suppose it will take a while before their service will be up to "standard".
 
That does sound worrying, although my family has the uncapped prime and they are pretty happy with it.
The only thing i'm not wiling to do is sign a 24 month contract with anyone, hoping that there are newer and better deals on the cards in the near future.
 
It seems the Neoflex devices are dodgy. I'm on the Prime and find that I seldom need to reconnect, the last 5 days has actually been the worst ever - need to drop and reconnect twice a day.
 
yup, same problem here, it seems after a while of transmitting data aprox 1GB for me the connection is still active but it freezes, this is a very frustrating problem.

Neotel is working through the issues one at a time.....I agree with [cfvh600] it will probably take a while before their service is up to scratch....I hope this time comes before new "satelite" technology hits the market... :D
 
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