WebAfrica Credit Card Billing Cock-up

S

stocksie

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Onrus Western Cape
Copy of WA Support Tickets....

Number One

I purchased a R63 topup this morning for a clinet and this resulted in the 1 June 2009 invoice xxxxxxxxx817 for R 7,658.74 also being charged againt my credit card A WEEK EARLY !

This is not acceptable !

Number Two

The above says that this has been responded to by support staff

NO such reply has been received

Number Three

Louis Botes (Web Africa)
5/25/2009 6:09:14 PM

Hi Stephen

Please take note that our system will automatically take off the full amount periodically. Within your client services area you can manage your credit card billing.

Thank you.

+++++

I sent an email to '[email protected]' asking her to look at this and haven't had a reply in 24 hours

How would Rupert or Mariet like it if Absa or whoever took their bond repayment a week early

Looks like my R 100,000 a year will be looking for another supplier

But it seems I'm just another in the queue to leave....
 
curious did you try to phone them apart from the ticketing system ?

stupid Q, you didn't per accident click Bill Me Now ?
 
Last edited:
Necuno said:
curious did you try to phone them apart from the ticketing system ?

stupid Q, you didn't per accident click Bill Me Now ?
Click to expand...

I don't touch the billing page as credit card details on on their system

Tried to phone but one can only hang on for so long....
 
stocksie said:
I don't touch the billing page as credit card details on on their system

Tried to phone but one can only hang on for so long....
Click to expand...

guess its waiting then till tomorrow; good luck with sorting it out then.
 
Hi Stocksie,

Could you please be so kind as to PM me your details so I may contact you first thing in the morning.

Thank you very much!
 
Same story this month
Billed on the 27th June this month - 4 days early
Mariet Visser called me after last month and said was having a meeting with developers and it shouldn't happen again.....
Just one big cock-up
Cancelled 4 ADSL accounts so far and that was even a bigger mess - and am still waiting for a credit on the 1 July invoice for the cancelled accounts that were deducted from my CC on 27th June
:sick:
 
Have they still not fixed up their billing system?? This has been going on for many months now.

After years of supporting them, I finally took my business elsewhere, so I don't have to stress and waste time sorting out their endless mistakes anymore.
 
I emailed them yesterday to cancel a token, specifically stating I don't want to get billed for it next month. Got a reply saying it's been done with immediate effect. Checking my client home and it still says my upcomming balance includes that tokens cost...

Emailed them again today querying this, no reply.

I can guarantee it'll get taken off my credit card next tomorrow. I'll email and bitch about it. They'll promise a credit note, which won't get done. I'll email 3 times and eventually it'll reflect.

This has happened before..
 
Same here, just happened to me too.

Terminated an account with them 30th of May, got billed for June and July. I have submitted a support ticket and am awaiting a response.

Previously I had my hosting with WA, when I moved to someone else they continued billing me for that (about 3 years ago). I don't think WA is going to hang on much longer to it's supposed good name for customer service like this!
 
Hi Everyone,

We have at last gotten the credit card billing sorted out. From here on going forward future dated invoices will not be charged prematurely as has been happening.

If anyone would like me to assist them and resolve their issues as posted within this thread, please be so kind as to PM me your details so I can look into it.

Our humble apologies for the inconvenience caused, as I have mentioned in prior threads, we're focusing a lot of attention on our billing system, and a lot more improvements are to be seen going forward.
 
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