iBurst's Strange Choice of 'No Competition'

LoneGunman

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Just throwing out some idle thoughts that have occurred to me..

A while back I recall saying directly to iBursts management people 'whats the point of offering the same cap as Telkom's ADSL? Where's the advantage to the potential market? If Telkom are doing exactly what you intend to do, then why on earth should anyone choose YOU over the already well-established brand.. '

Because if you look at it from a business point of view, offering exactly the same product with no extra inducements, quantities or advantages than your competitor is already doing - you have to be insane.

Ok, the 'petrol' market for instance, does this already - the different 'brands' for basically exactly the same liquid, and the sheep go to the brand which they've been manipulated into believing demonstrates some peculiar 'advantage' in getting - thanks to the advertising.
But its the same basic liquid. Just sold under different supposed 'names' and related 'meanings' via the ad campaigns.

With the internet, however - theres a quantity potential which can be used as a selling point.
'A' offers fast internet + a 3 gig limit...
Now here comes 'B' - and they offer...?
'fast internet...and a 3 gig limit'.

So what? Why bother taking a chance on 'B' if 'A' is firmly established in the market, and trusted.

Unlike the sale of petrol or washing powder, the biggest selling point for any internet service, is the QUANTITY of possible download. Your competitor offers only 3 gigs - you should then offer 6 gigs. Simple. Now you're a 'better' service than your competitor, who has to either up their download limit, or look really stupid to the public.

An extra 3 gigs of download offered to each customer, isnt going to break any bank - and gives the customer the sense of 'getting more' than the other customers of the other service can get.

Instead, iBurst, at least at this point - doesnt seem to be playing with this quite logical and sane standard business model.

If they are thinking that, like 'Mobil' 'Caltex' 'Shell' and the various companies marketing the exact same liquid - that internet customers will behave the same way when facing ISP's offering exactly the same service - they're in for a shock.

All it takes then, to kill iBurst, is for Telkom to up THEIR gig allowance to 6gigs - and that's bye bye iBurst. Whoever makes the first move in this chess game of deliberately losing a few rands in profit, in order to have a better appeal to customers, is going to be the winner, in the long run.

Instead of taking this structural approach, we've already seen Sentech destroy its reputation by pretending to have 'no cap limit' - and throttling its speeds to make sure its profits arent dented. Sentech could have made fortunes and scooped up most of the potential market, by - from the outset - offering for instance high speeds and a 10 gig cap. Which in turn, would have started the tactical chess game between it and whoever else is offering Internet service, and forced the other services to equal or better the quantity on offer.

But this didn't happen. Strangely enough.

Instead, thus far, its deeply suspicious that none of the ISP's are operating using this basic capitalist business method, which is used by every business on earth - from peasants on the street selling fruit, through to the largest multinationals. All attempt to undercut their competitor in some way. All of them.

Except the Internet Service Providers in SA.

I don't know of ONE that is using the basic model of 'Hmm, if A is offering 3 gigs - then I'll offer 5gigs download, and thus undercut A'.

Why not? Does this not indicate that there is collusion of some kind, behind the scenes? In business this is considered racketeering. Are there any legal bodies one can ask to look into this strange anomaly which is ONLY occurring in the Internet Service Provider field? Every other business more or less tries to offer a better deal quantatively, to the market. Even grocery stores try to sell more products for less than their competitors - but the ISP's don't.

You can't use the excuse and smokescreen of talking about Telkom's monopoly and control of the pipe, to explain the clear signs of no actual competition between the ISP's.

So looping around and back. I got no real answer from iBurst to explain why they honestly think that offering the exact same service as Telkom, would make anyone choose them over Telkom.

Yes there's the appearence of a separate company. But..

To use an anology:

When two shops open up, offering the same fruit, for exactly the same price - and neither seems at all willing or interested, to offer even one more piece of fruit cheaper than its competitor - you have to ask yourself

a) why not?
b) are they in fact genuinely 'separate' businesses in the first place?
c) are they operating like normal independent competitive businesses generally operate?

Because the selling of exactly the same fruit at exactly the same price (in this case its the '3 gig cap' thats the fruit & price) - without any indication of trying to 'do better than its competitors' - suggests that it's not a real Business in any normal sense of the word - or if it is, its operating methods, have been drawn up by a retard, who does not want to offer any advantage to the customer, for choosing iBurst.

Why not?

Who opens up a burger shop alongside a MacDonald's, and chooses to use the same prices as them? You don't. (You fight for their customers by making your burger shop cheaper, or your burgers larger.)

But iBurst is about to do this. Just like Sentech did in its way. And all following the same model as Telkom has established - with no real visible signs of any genuine competition or ('separate competitive companies') at all.

What am I missing from this picture?
 
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:eek: LG too long, but all valid points, another issue though is that SA consumers need to shed the wool that they have been growing for decades now. If the consumer walks like a sheep, bleets like a sheep & looks like a sheep then the consumer will get herded about by the dogs in the marketplace.
 
I mentioned much the same thing on these forums when iBurst first indicated it's launch offerings.

When I heard that a 3gig cap was going to be implemented, I really couldn't believe what I was hearing. Here we had this golden opportunity for some decent competition and it didn't materialise.

The cost per months is cheaper if you take a 24month contract. If you don't, then split the difference from a R2800 modem and a R500 DSL modem and your left with an upfront cost of R2300 - your first year is the same cost as ADSL IOW.

Anyway, that's besides the point.

What I finally realised was the horrible thought that the market is still far too small to allow for serious competition and that iBurst possibly couldn't even afford to start a business without launching it at more or less the same price as ADSL.

Hear me out here - I don't like it anymore than you do.

How many broadband subscribers are there currently in South Africa ? - under 20,000 ?
I don't know the figures, but it is not a lot by any strecth of the imagination.

How many potential broadband subscribers are there currently in South Africa ? - 500,000 ? 1,000,000 ?

It can't be a huge amount. We have a population of roughly 45 million people.
One could surmise that we can take 50% out of the equation immediately as they are not yet adults.

So we have 22.5 million adults.
40% of those adults are unemployed, leaving us with 9 million adults.

Out of that 9 million, how many are unskilled labourers ?
It would have to be over 50%

Anyway, you get where I'm going with this - the market it tiny when compared to the USA, Europe or Asia.

So we're left with a catch 22 here. For broadband to get cheaper, it needs to have a wider target market, yet to get a wider target market, it needs to get cheaper.

So I think we'll probably see far slower changes in competitiveness than have been witnessed in other countries and I don't think we'll ever get down to the costs that we're seeing offered overseas.
 
KILLA POST, LG

I thought these guys would go big, they still have the Uthingo Lotto thing which is thier bread & butter (or are we the hapless sheeps also in the sandwich mix). They can afford to throw some gigs our way or are they looking to buy other mercs (at our expense) as ic has pointed somewhere on this forums.
 
Agreed, and the thing that should be pointed out is that the "proposed" 3GB cap that WBS have been advertising, is in fact not the same as Telkomonopoly's ADSL 3GB cap. In the iBurst scenario you would [also] be capped locally & limited to 64K speed or less if contended - that is even worse than ADSL which at least allows full speed local access & capped international with 0 speed internationally.
 
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it might also have something to do with that the one is at "1024kbs" and the other is at 512kbs?
 
I agree with the spirit of LG's comments but I have to add one thought. Comparing ADSL with iBurst may not be a straight-forward comparison for one reason -availability. Firstly, there are a lot of exchanges that do not accomodate ADSL and secondly iburst may be better suited to rural areas. On the flipside, iburst may decide only to roll-out in the richer suburbs which means they will be targeting exactly the same customers Telkom are.
 
Right now the BIGGEST difference is unreliable iBurst vs realiable ADSL. If WBS don't sort this out there will be no more iBurst as it cannot exist without customers.
 
Two other things to consider:

1) Almost instant access (Iburst) vs 1-2 months delay for ADSL (if you can manage to get through the administrative morass, which I couldn't when I tried)

2) No additional ISP required for Iburst, whereas you still have that to maintain that expense for ADSL.

Provided it works as intended Iburst is a superior product to ADSL, with or without the cap. But I do agree, a 6GB cap would be a Telkom slayer.
 
Jeez, you guys just skim through replies dont-cha ?

Hear me out here - I don't like it anymore than you do.

How many broadband subscribers are there currently in South Africa ? - under 20,000 ?
I don't know the figures, but it is not a lot by any strecth of the imagination.

How many potential broadband subscribers are there currently in South Africa ? - 500,000 ? 1,000,000 ?

It can't be a huge amount. We have a population of roughly 45 million people.
One could surmise that we can take 50% out of the equation immediately as they are not yet adults.

So we have 22.5 million adults.
40% of those adults are unemployed, leaving us with 9 million adults.

Out of that 9 million, how many are unskilled labourers ?
It would have to be over 50%

Anyway, you get where I'm going with this - the market it tiny when compared to the USA, Europe or Asia.

So we're left with a catch 22 here. For broadband to get cheaper, it needs to have a wider target market, yet to get a wider target market, it needs to get cheaper.

So I think we'll probably see far slower changes in competitiveness than have been witnessed in other countries and I don't think we'll ever get down to the costs that we're seeing offered overseas.
 
GC, totally agree, however the big horsefly in the ointment is WBS - from a customer's perspective, WBS appears to be totally incompetent & have no interest in communicating with customers.
 
What am I missing from this picture?

A MARKET is what we are missing. If you've only got a tiny potential user base, it's difficult to really compete.

I'm not saying that I'm not dissapointed with iBursts un-competitiveness, just that we can't expect miracles.

It's something I've come to realise that us geeks here on the forum often don't consider - WE as individuals all want broadband, but we're a complete minority, most people don't care or are not aware, leaving broadband to :-

SMME's
Big business
A small amount of home enthusiasts
(and a combination of the above)

If you've got 1million potential customers, your entry into a market place can be far more competitive than if you have 500,000 potential customers.

And if you think that just because people have the cash, they are potential customers, think again. All of my friends are medium to high income earners.
I'm the only one who is interested in broadband at home.
None of the rest of them give a damn - they just don't care.

Even my brother, who is an experienced mac user, is quite happy with his dial-up at home - he just gets mail every now and then and that's it. He's quite happy with the broadband connection at work. Sure, if the cost of broadband was equal to his land line dialup costs, he would consider it - but then, it would have to be R100 a month !

However, negativity aside, there is scope to improve, but it will happen slowly.

The trick is to win-over all the home dialup users - not an easy thing to do, especially when they use thier land lines for faxing and voice.
 
bb_matt, yes I read your post, and yes I am sure you are correct to an extent (i.e. that is a big factor amongst other factors), however I don't care about WBS' problems - if they are incapable of being competitive then they should either do something about it (like stage a permanent sitin at Poison Ivy's offices & toi-toi etc etc etc), otherwise WBS should simply lose customers to competitors - even Telkomonopoly itself. A case of WBS: don't make your problems my problems. Finish en klaar!!!
 
No, but your not listening ic.

Your judging this on WBS's current inability to communicate with thier customers.

I'm judging it on and entry into the marketplace that is very small and is currently heavily monopolised.

I'm not saying it won't improve, I just think we've all been expecting too much, too soon.

I do however, think iBurst should've come in with at least 6gig CAP if they are going to also cap local. The fact that local gets capped to makes it a lesser product than ADSL.
 
bb_matt said:
Jeez, you guys just skim through replies dont-cha ?

Well, I agree with you. You need a company with an Amazon type mindset to swallow up the market share.

The fly in the ointment is Telkom's infrastructural stranglehold. While that remains in place it will take a very, very brave company to take the leap.

I can't see anything significant happening until Telkom is removed from the picture.
 
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GC - I see it happening as a slow inevitable attrition, not as a sudden WHAM, company comes to market with twice as good an offering as anyone else at half the price.

That just won't happen.
 
bb_matt, I am listening - really I am. I am actually approaching this from the POV that consumers hold the voltage to force a potential difference in the marketplace, the problem in SA is apathetic consumers that don't know how to generate lightning.

If you give in to the excuse that the market is small, you effectively hand your consumer voltage over to Telkomonopoly & say "here please Telkomonopoly hit me one more time with your lightning rod".
 
ic - not really, what you are telling them is :-

"Your market is too small, you could extend that IF you slowly start offering better services at lower costs"

Anyway, it's not really Telkom we're directly talking about here, we're talking about companies like iBurst who enter the market with an offering to all intents and purposes, identical to what Telkom are offering.

While I think a better offering couldn've been made by WBS, the wild expectations and talk of 30gig caps, posting news of 8meg lines in the UK being far cheaper than our measly 512k ADSL lines are just way off target.

We can reach a better cost and service over time if we keep up the pressure and if business keeps up the pressure - but it's going to take some time.

Four or five years ago, the UK was in a rotten position regarding broadband - the USA and Asia were streets ahead of them. The government realised this and pulled some of the stops out, forcing the BT monopoly to conform.

It took four or five years for the effects to be seen and that's with a 1st world far wealthier and educated population than we have - at least 10 times the potential market size.
 
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IMO, the amount of time it takes to transform the market, is directly proportional to the amount of pressure applied by consumers.
 
I have not gone too far education wise but here is what i think...

In economies of scale, the size of the market is related to the price of your product.

How many ppl would get iBurst @ R450 pm ?
How much bigger @ R350 pm ?

I would like to know how may subscribers would be required to be profitable after 18 months @ R350 pm ? or even an unheard of R250 pm?

Is it that easy ? I dont know.

I would like to see WBS & Wireless business plan.

Where am i going with this ? ---> Soweto / Umlazi / Mdantsane / Khayelitsha

If we get more ppl onboard I think the service can be more competitive.
 
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