"we have isolated the problem and are waiting to implement a solution...."

[asqus]

There's something I really don't understand about the current set of problems iBurst has 'isolated'....My local speeds are flying, yet my international crawls along at 3k if I'm lucky.

When I phone helpdesk I get the usual 'waiting to implement a solution' blurb, read beautifully off the 'fob off your customers with 100 unverifiable excuses' sheet by Portia and Tsepho.

When I ask to be put through to someone more technical, usually Dylan (who actually is helpful) I get told that there's a problem with the firmware on the towers/base stations, and that the 'japanese' are sorting it out.

Now can someone educate me as to how a firmware problem at the towers would affect only international bandwidth, leaving local bandwidth to hurtle along at breakneck speeds? Is there something I don't understand here, or is the fishy smell apparent to some of you guys too?

[Gatecrasher]

I haven't tried today, but over the weekend even local content was shot. I was getting sub 200kbps on the Telkom speed test. And I managed a single thread download from the local Tucows site at a whopping 5.8KB/s.

The only decent speed I got over the weekend was a 275MB international multithreaded download at +-60KB/s.

Everything else was like wading through thick mud.

[alchamy]

Now you see this is what bothers me,

The first time I spoke to portia about the issues she told me everything was fine,
second time she checked with Luis who acknowledged the problem,
third time she told me the Luis checked it and everything was fine
4th time she told me that he was at UUNET (btw by my 2nd call I already knew that from the forums)
5th call she told me that it was only international
6th call it was only local.

She did not even realise that she had given me 10 versions of the problem, not once providing me with a ETA. :mad:

And so the story continues. I have said this a million times before. WBS breaks Iburst on Friday and has it fixed by Tuesday lunchtime. It seems to be standard procedure. I believe this is as a result of poor staff & the lack of staff. The fact that they only have 1 person answering the phone on weekends is shocking. If the product was stable I could understand, but its clearly not working the way it should.