Don't know if this the right place to post but for the future could someone give me some advise regarding telkom and how to deal with them. Keep in mind that i figured out the solution to my problem. But it would have been simpler if they just told me. Also this is the short version of the story.
I phoned them because i would add a mac address to my wireless router as an extra security feature and after applying it and restarting the AP it would lose the information. I turns out that you have to apply then click save all settings in the top corner and then restart. But anyway, i phone in and tell the consultant that the router is not saving the information. She tells me that, that is not how the router is meant to be setup in terms of security and basically because i set it up differently than the just using the usual hardcoded key the router cannot be faulty. I tried to explain myself several more times, and every time it would come down to, the router cannot be faulty because i am making use of other features that it offers.
Now what does a person do?
I phoned them because i would add a mac address to my wireless router as an extra security feature and after applying it and restarting the AP it would lose the information. I turns out that you have to apply then click save all settings in the top corner and then restart. But anyway, i phone in and tell the consultant that the router is not saving the information. She tells me that, that is not how the router is meant to be setup in terms of security and basically because i set it up differently than the just using the usual hardcoded key the router cannot be faulty. I tried to explain myself several more times, and every time it would come down to, the router cannot be faulty because i am making use of other features that it offers.
Now what does a person do?