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Ettienne

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Hi everyone

I have been reading through the threads about i-Burt as it is a service that I have been thinking of availing off.

Here is what I have learned:

WBS is not resolving matters, they are leaving their customers in the dark and worst of all they will not reduce your monthly bill because of the inability to use their service in the indicated 24/7 way. This means that I would be paying for a service that does not live up to its promise.

24/7 means every second of the day, yes I can accept that weather and or other issues can influence this, but from what I have seen in the threads your offering is below a 90% up time. This should mean that everyone should pay 10% less since you offer less.

I can accept that i-Busrt would like to open a channel of communication, however it would be easier for you get information about connects disconnects and speed increase or decrease if you allow your users to communicate via your helpdesk or allow them a online form to submit, why you want a face to face is really beyond me.

I can thank the forum users for providing me with enough information to not look at i-Busrt as a solution for my Internet connectivity problems.

Ettienne
 
Ok, dont be to harsh on WBS because :
1. They actually did not launch their product as commercial/gauranteed because of the problems you noticed on this forum.
2. You are paying half price to be a guinea pig.
3. And Iburst is not a solution for a company to host servers etc on this connection.Its for indivudaul users to be roadwarriors/virtual office to connect to the internet.
4. They made a lot of mistakes regarding billing SLA but it seems that there are people that wants to make a difference.

Bottomline
If all of the RAINBOW NATION dont cooparate we will be nothing forever
 
Ettienne. You would be making a big mistake overlooking iburst without giving it a try. I have had it for about the last 6 weeks. In that time i have had two days of below expectation service, for the rest it delivers consistent decent speeds and stability. I do honestly believe that iburst is doing its best to resolve the remaining issues on some towers, after all its in their interest to do so.

Do this. Get a weeks trial, fully refunded if you decide to drop it. Nothing beats personal experience.
 
ok fair and well, we are "Gueinea pigs", problem being, purchasing IBurst from WBS and only being able to download at a max of 10kbs per second if lucky.

Billing problems do occur, yes, no response from various emails ... then what.

Best being when you call the accounts department, they say they have debited your account for the current month as well, but not asking any of your details.

I think Iburst could be the Best of the services. as long as they focussed on issues and provided customer service.

What do the rest of us suffering think?
 
Ag i wish it was available here in Bloubergstrand... *cry*
 
MaD, I was also wondering why you would consider being a crash test dummy like the rest of us that have Burst-iz as a result...? :D
 
Would have been a nice idea when in the "TESTING" sorry "CRASH DUMMY" phase to get some support, Therefore being able to HELP WBS. with problems... SEEMS that all that is happening is a one sided effect.... I have a problem... Wait .... We all have the same problem.... oh its ok... only paying half price... will sort it out before the launch... wait 3 2 1 .... Sorry... Wait .... Shaun will help.... Wait.... call the Helpdesk... Set MTU to 1500.... Wait... no right for Wireless..... ok well... please debit my account... WHAT???? extra ???? sorry for the current month.... BUT I still have problems.... Its ok... We shall sort it out before the LAUNCH... what Lunch... NO LAUNCH...... ummm ok... Still be the "TEST Dummy" or "Crash Test Dummy" wait....... whats next...???? Shaun.... ???? WBS.... What Bull S$$T
 
Come to think of it I dont know but I enjoy trying new things.. Ive even tried out around 6 versions of Linux and even though it makes me want to break furniture and punch my wall just cos I can't install an important file, doesn't mean I don't like it.. its an experience :)
 
IC and JMRHowes,

I must admit that if I had as much hassle as you guys I would also also have a tainted view of things. But then I would have got shot of Iburst (and WBS) long ago.

Given MaD's place in the world, and his noble struggle, not having to rely on Hellkom for anything would be huge bonus!

And MaD probably has the ability to read, and can see that NOT everyone is having hassles with Iburst (although noone is :D ). There are many people who are enjoying the reliability and speed and are getting the full pre-launch benefit.
 
Well... Well... Well... Couple of the " Test Dummies" get what they have payed for... no disrespect to Gatecrasher... but what about the rest of us?.... Ok.. so lets cancel Iburst... Lets all go to DSL...??? my point to be made is.... ok test dummies have feelings :-)... IE , Prepared to test.. but SUPPORT??? even Test Dummies have Seatbelts...
 
weather doesn't affect iburst unless we're talking about lightning hitting a tower or something
 
that is completly wierd, even durign those crazy storms my iburst was perfect. Infact I have noticed the colder the weather seems to be the better iburst is (but the difference is so small its hardly worth mentioning)
 
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